What users are saying about
13 Ratings
27 Ratings
13 Ratings
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Score 8.9 out of 100
27 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

IBM ECM

Again, I like to think of my association and usage of IBM Case Manager V.5.2. Please keep in mind that this is only one component of the IBM Enterprise Content Management suite of products. I believe IBM Case Manager is an ideal solution for medium to large companies looking to automate lnad
Gary Douglas | TrustRadius Reviewer

IBM FileNet

I would highly recommend IBM FileNet Content Manager to anyone who has needs that align with the following constraints:
  1. A client who needs highly resilient storage for content such as documents, media files, etc.
  2. A client who has a skilled support team that can perform periodic maintenance tasks on FileNet servers, WebSphere, and database
Ahmed Anwar Nasr | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

IBM ECM
IBM FileNet
8.5
Content capture & imaging
IBM ECM
IBM FileNet
7.6
File sync, storage & archiving
IBM ECM
IBM FileNet
9.8
Document management
IBM ECM
IBM FileNet
9.6
Records management
IBM ECM
IBM FileNet
9.8
Content search & retrieval
IBM ECM
IBM FileNet
9.8
Enterprise content collaboration
IBM ECM
IBM FileNet
7.3
Content publishing & creation
IBM ECM
IBM FileNet
7.6
Security, risk management & information governance
IBM ECM
IBM FileNet
9.0
Contract lifecycle management
IBM ECM
IBM FileNet
8.8
Automated workflows
IBM ECM
IBM FileNet
9.4
Artificial intelligence
IBM ECM
IBM FileNet
6.0
Mobile support
IBM ECM
IBM FileNet
8.0
Integration
IBM ECM
IBM FileNet
7.6

Pros

IBM ECM

  • It provides easy to use administrative tools to work with the product.
  • Good documentation on the production is available which makes it easier to use.
  • It supports high availability architecture
Prabhakar Digumarthi | TrustRadius Reviewer

IBM FileNet

  • Security.
  • Classification.
  • Organization.
  • Good encryption.
Ben Williams | TrustRadius Reviewer

Cons

IBM ECM

  • As enterprise and mid-market systems go, the price is highly competitive (especially when you consider what's included in the license). That said, this product is not accessible for small businesses as a self hosted solution. The "Navigator on Cloud" solution is much more accessible, but gives less control over data.
  • To get all the features, there are many moving parts. For large enterprises, this is no problem, and the cloud solution obviates most of these concerns.
Eric Walk | TrustRadius Reviewer

IBM FileNet

  • User Interface could be better
  • Pricing could be better
  • Product training and documentation
Anonymous | TrustRadius Reviewer

Likelihood to Renew

IBM ECM

IBM ECM 8.6
Based on 6 answers
There is no plan to change ECM at organizational level. Replacing products and changing custom applications involves lot of effort
Anonymous | TrustRadius Reviewer

IBM FileNet

No score
No answers yet
No answers on this topic

Usability

IBM ECM

IBM ECM 7.3
Based on 1 answer
The end-user experience is excellent. The Administration experience needs some more work.
Eric Walk | TrustRadius Reviewer

IBM FileNet

IBM FileNet 9.0
Based on 1 answer
From a developer's perspective, IBM FileNet Content Manager is definitely usable but the user experience and user interface for some of the development tools used in IBM FileNet Content Manager need a big improvement.From an end user's perspective; however, the usability is excellent. IBM Content Navigator, which is the default UI shipped with FileNet, is very good in terms of UI/UX, extendibility, customization options, and feature set.
Ahmed Anwar Nasr | TrustRadius Reviewer

Support Rating

IBM ECM

No score
No answers yet
No answers on this topic

IBM FileNet

IBM FileNet 9.3
Based on 2 answers
It's a great tool for our legacy system however the implementation, management time and lack of a niche provided by IBM makes it a difficult tool to recommend in a fast-paced market.
Ben Williams | TrustRadius Reviewer

Alternatives Considered

IBM ECM

Our relationship with IBM is long standing. We have been Gold Partners for some time and are viewed by many internal groups as their Go To partner for large ECM deployments. Most of our systems engineers hold multiple certifications as solutions developers. Our clients are national and international. The support we receive from IBM has been excellent and our partnership with them on numerous projects has been excellent.
Gary Douglas | TrustRadius Reviewer

IBM FileNet

FileNet v ApplicationXtender
FileNet - much more robust.
ApplicationXtender - far more lightweight, easier to deploy and configure. Much more limited in scope.
Anonymous | TrustRadius Reviewer

Return on Investment

IBM ECM

  • We have seen our customers realize increased employee efficiency by reducing the amount of time it takes to process a transaction.
  • We have seen improvements in customer service because information can be made more readily available to customer service personnel who are fielding service calls.
  • We have seen improvements in decision making because processing-related statistics are more readily available to the managers who need the input to make quality business decisions that affect the day-to-day operations.
Scott Maloney | TrustRadius Reviewer

IBM FileNet

  • A lot of improvement is required to FileNet error descriptions when we encounter with any FileNet errors.
  • For document management, workflow management and content repository. FileNet's capability to manage large number of files is awesome and robust.
  • Automation of business process which we developed for our last client has significantly improved their day to day process.
Anonymous | TrustRadius Reviewer

Pricing Details

IBM ECM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM FileNet

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

IBM ECM
8.1
IBM FileNet
9.4

Likelihood to Renew

IBM ECM
8.6
IBM FileNet

Usability

IBM ECM
7.3
IBM FileNet
9.0

Support Rating

IBM ECM
IBM FileNet
9.3

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