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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM Event Automation

    Score8.1 out of 10
    N/AIBM Event Automation enables businesses to accelerate their event-driven efforts. The event streams, event endpoint management and event processing capabilities help lay the foundation of an event-driven architecture for unlocking the value of events.N/A

    Tealium Customer Data Hub

    Score8.7 out of 10
    Enterprise companies (1,001+ employees)
    The Tealium Customer Data Hub powers capabilities across the data supply chain. Tealium universally collects customer data from any source including; websites, mobile applications, devices, kiosks, servers, and files. Data collected is then standardized in the data layer, which drives usage of data for customer engagement and analysis.N/A
    Pricing
    IBM Event AutomationTealium Customer Data Hub
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    IBM Event AutomationTealium Customer Data Hub
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    IBM Event AutomationTealium Customer Data Hub
    Considered Both Products
    IBM
    No answer on this topic
    Tealium
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    11 Answers
    99%
    Would buy again
    82 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    12 Answers
    97%
    Delivers good value for the price
    67 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    12 Answers
    98%
    Happy with the feature set
    81 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    6 Answers
    93%
    Lived up to sales and marketing promises
    53 Answers
    Implementation went as expected
    89%
    Implementation went as expected
    8 Answers
    87%
    Implementation went as expected
    60 Answers
    Features
    IBM Event AutomationTealium Customer Data Hub
    Tag Management
    Comparison of Tag Management features of IBM Event Automation and Tealium Customer Data Hub
    Feature
    IBM Event Automation
    -
    Ratings
    Tealium Customer Data Hub
    8.2
    12 Ratings
    0% below category average
    Tag library00 Ratings9.012 Ratings
    Tag variable mapping00 Ratings8.012 Ratings
    Ease of writing custom tags00 Ratings8.012 Ratings
    Rules-driven tag execution00 Ratings9.112 Ratings
    Tag performance monitoring00 Ratings4.311 Ratings
    Page load times00 Ratings8.911 Ratings
    Mobile app tagging00 Ratings8.05 Ratings
    Library of JavaScript extensions00 Ratings9.911 Ratings
    Best Alternatives
    IBM Event AutomationTealium Customer Data Hub
    Small Businesses
    No answers on this topic
    Twilio Segment
    Score8.4 out of 10
    Medium-sized Companies
    No answers on this topic
    Treasure AI
    Score9 out of 10
    Enterprises
    No answers on this topic
    Treasure AI
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    IBM Event AutomationTealium Customer Data Hub
    Likelihood to Recommend
    8.1
    (14 ratings)
    8.5
    (131 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.2
    (20 ratings)
    Usability
    8.2
    (1 ratings)
    9.0
    (12 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (4 ratings)
    Support Rating
    9.1
    (1 ratings)
    8.4
    (84 ratings)
    Online Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (2 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.0
    (1 ratings)
    Ease of integration
    7.9
    (9 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Professional Services
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    IBM Event AutomationTealium Customer Data Hub
    Likelihood to Recommend
    IBM
    IBM Event Streams is well suited for companies developing event driven Microservices. One of the biggest challenger with microservices is that your data gets distributed into little silos - event streaming (or better known as event sourcing) allows you to get a central source of truth in your event store. We are taking this approach with IBM Event Streams and it is well suited for building an event streaming / sourcing architecture.
    Incentivized
    Read full review
    Tealium
    Well suited: Any company that has a variety of data interspersed across multiple systems and is trying to get a more unified understanding of their customer profile—that enriched customer view of having all these disparate data sources and wanting to bring them together in a relatively seamless manner, and then having that more nuanced understanding of the entirety of the customer and being able to action off of it. Which again, I feel like is a core marketing use case.
    Incentivized
    Read full review
    Pros
    IBM
    • It is adaptive and helps us create more engaging experiences on our platforms.
    • The Key metrics dashboard is rich with insights.
    Incentivized
    Read full review
    Tealium
    • Activation in real time - it's really good and you can literally see the information being activated in all other technologies that my clients use, like TikTok, Facebook, Google, et cetera. At the time that a client arrives on your website, you have instant data to enrich the profiles and activate on this channel. So this is really good and it's something that Tealium give us the control in order to do that.
    • The other thing is that you have the power to choose what data you want to collect and what data you do not want to collect. Tealium is particularly very good on doing that.
    Incentivized
    Read full review
    Cons
    IBM
    • Provide Capabilities to connect the Event Streams via REST Proxy.
    • Schema Registry to handle Avro Formats.
    • Provide Kafka Connect Sink & Source Connectors.
    Incentivized
    Read full review
    Tealium
    • Audiences—don't they technically exist in Tealium? They are just streamed—no count, no backfill, etc.
    • Working backward to identify issues involves lots of clicking in the UI, going from audience to audience attribute, badge to event attribute, and so on.
    • You have to wait for a Real-Time event to see the payload. There is no sample or other option.
    Incentivized
    Read full review
    Likelihood to Renew
    IBM
    No answers on this topic
    Tealium
    I already know that my company has no plans to discontinue use of Tealium. We are heavily reliant on it due to a huge number of product teams and developers we would have to work with to place tags across many pages. Tealium is already there on the pages, and our application/product teams are familiar with how to integrate it. It is just the simplest way to ensure that new data requirements are implemented in a timely manner.
    Incentivized
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    Usability
    IBM
    The product was very user friendly and extremely easy to get started with. The documentation is excellent and the free tier makes it very easy to get started with without having to make deep or long term financial commitments.
    Incentivized
    Read full review
    Tealium
    Once you understand how it works and how to implement things, it is a dream and very user friendly. There is the initial learning curve but there are oceans of helpers available to you to help you bridge that initial gap and get going. Take the time to learn it up front and you will never have any problems. And support is great and available to answer questions
    Incentivized
    Read full review
    Reliability and Availability
    IBM
    No answers on this topic
    Tealium
    It's been flawless as far as I am concerned.
    Incentivized
    Read full review
    Performance
    IBM
    No answers on this topic
    Tealium
    Sometimes publishing can take longer than expected
    Incentivized
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    Support Rating
    IBM
    I met with the support team and they have deep technical and development understanding of the needs and the problems which IBM Event Streams addresses. If you are looking for a product backed by a highly technical support team then IBM Event Streams is probably the best choice. I was specifically impressed by the level of technical understanding my support team demonstrated.
    Incentivized
    Read full review
    Tealium
    The support team often is so quick to respond and so helpful when it comes to working with the needs of my clients and being able to resolve potential shortcomings or technical issues or surrounding the tool. There have been times more recently that I’ve gotten more generic service rather than the tailored experience that I have come to expect.
    Incentivized
    Read full review
    Online Training
    IBM
    No answers on this topic
    Tealium
    Did what we needed to onboard us onto the platform
    Incentivized
    Read full review
    Implementation Rating
    IBM
    No answers on this topic
    Tealium
    Implementation had some bumps in the road and it was new for all of us, but for the most part, it was easier than many other implementations we've done with other technologies.
    Incentivized
    Read full review
    Alternatives Considered
    IBM
    In Event Streams, applications send data by creating a message and sending it to a topic. To receive messages, applications subscribe to a topic. High availability and reliability. Event Streams offers a highly available and reliable Apache Kafka service running on IBM Cloud. Event Streams. Event Streams stores three replicas of your data to ensure the highest level of resilience across three availability zones.
    Incentivized
    Read full review
    Tealium
    Tealium Customer Data Hub can do it all in one. Whereas, I think by using multiple Tealium Customer Data Hubs, we can utilize what each tool is really good at. In an ideal world, we'd like to use Tealium Customer Data Hub for everything, but one thing that we struggle with is Audience Segmentation, and we are looking for a one touch solution, without a lot of the work since the data is already there.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    IBM
    No answers on this topic
    Tealium
    Like anything it could be cheaper but we still feel we get value from it.
    Incentivized
    Read full review
    Scalability
    IBM
    No answers on this topic
    Tealium
    Never had an issue, scales as we use it.
    Incentivized
    Read full review
    Professional Services
    IBM
    No answers on this topic
    Tealium
    Very easy to work with and relatively cost effective
    Incentivized
    Read full review
    Return on Investment
    IBM
    • In using downstreams, the minimal features and the rate of releases were slow, makes us feel that there's no upgrades and other than that there's poor marketing of the product.
    • The adoption around the service is low, requires focused marketing.
    • Lack of visibility into topic depth , Monitoring capabilities
    Incentivized
    Read full review
    Tealium
    • There has been a near immeasurable return on customer data and improvement of our quality for our physical products due to be in tune with the customer. This has changed our way of doing things for the better to gain a better flow and overall workplace experience.
    • A negative is that Tealium AudienceStream becomes harder to manuever and use data analytics for when a database has been existing for a fairly large amount of time. It goes from an agile ship to a huge vessel that takes many components to be able to move.
    Incentivized
    Read full review
    ScreenShots

    Tealium Customer Data Hub Screenshots

    Screenshot of Data Supply ChainScreenshot of Data LayerScreenshot of Connector MarketplaceScreenshot of Live Event TrackingScreenshot of AudienceStream Dashboard