TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM Guardium

    Score9.1 out of 10
    N/AIBM Guardium is IBM's data security posture management solution, that aims to offer organizations comprehensive visibility, actionable insights and real-time controls to help users comply with regulations, preserve privacy and secure sensitive data no matter where it is stored.N/A

    LogMeIn Rescue

    Score8.2 out of 10
    N/ALogMeIn Rescue is an enterprise remote support solution that provides IT helpdesks and customer support organizations with the ability to remotely access, diagnose, and resolve issues across endpoint devices. The platform includes in-session diagnostic tools, security controls, and workflow configuration features. The solution is utilized by IT help desks, global enterprises, Business Process Outsourcers (BPOs), and Managed Service Providers (MSPs). It is designed to support…

    $149

    per month

    Pricing
    IBM GuardiumLogMeIn Rescue
    Editions & Modules
    No answers on this topic
    Remote Device Support
    $149
    per month per seat
    Rescue Enterprise
    Contact Us
    Offerings
    Pricing Offerings
    IBM GuardiumLogMeIn Rescue
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsPricing is dependent based on data source environment.Discount available for annual pricing. Contact sales for Enterprise pricing.
    More Pricing Information
    Community Pulse
    IBM GuardiumLogMeIn Rescue
    Considered Both Products
    IBM
    No answer on this topic
    GoTo formerly LogMeIn
    No answer on this topic
    Key User Insights
    Would buy again
    99%
    Would buy again
    77 Answers
    92%
    Would buy again
    147 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    61 Answers
    95%
    Delivers good value for the price
    121 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    73 Answers
    96%
    Happy with the feature set
    154 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    50 Answers
    97%
    Lived up to sales and marketing promises
    93 Answers
    Implementation went as expected
    95%
    Implementation went as expected
    63 Answers
    97%
    Implementation went as expected
    108 Answers
    Features
    IBM GuardiumLogMeIn Rescue
    Data Security Posture Management (DSPM)
    Comparison of Data Security Posture Management (DSPM) features of IBM Guardium and LogMeIn Rescue
    Feature
    IBM Guardium
    8.1
    1 Ratings
    0% above category average
    LogMeIn Rescue
    -
    Ratings
    Shadow & Dark Data Identification7.31 Ratings00 Ratings
    Data Access & Entitlement Mapping8.21 Ratings00 Ratings
    Security Posture Assessment & Risk Prioritization9.11 Ratings00 Ratings
    Non-Intrusive, Agentless Scanning8.21 Ratings00 Ratings
    Data Lineage and Flow Tracking8.21 Ratings00 Ratings
    Automated Remediation Workflows8.21 Ratings00 Ratings
    Real-Time Data Detection and Response (DDR)8.21 Ratings00 Ratings
    AI-Ready Security Guardrails7.31 Ratings00 Ratings
    Automated Compliance Mapping8.21 Ratings00 Ratings
    Security
    Comparison of Security features of IBM Guardium and LogMeIn Rescue
    Feature
    IBM Guardium
    -
    Ratings
    LogMeIn Rescue
    8.5
    8 Ratings
    0% below category average
    Role-based user permissions00 Ratings8.58 Ratings
    Remote Administration
    Comparison of Remote Administration features of IBM Guardium and LogMeIn Rescue
    Feature
    IBM Guardium
    -
    Ratings
    LogMeIn Rescue
    8.4
    212 Ratings
    1% below category average
    File transfer00 Ratings8.6191 Ratings
    Instant message00 Ratings8.0130 Ratings
    Access to sleeping/powered-off computers00 Ratings9.364 Ratings
    Session record00 Ratings8.6147 Ratings
    Annotations00 Ratings8.668 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of IBM Guardium and LogMeIn Rescue
    Feature
    IBM Guardium
    -
    Ratings
    LogMeIn Rescue
    8.3
    4 Ratings
    4% above category average
    Third-party software integrations00 Ratings8.34 Ratings
    Remote Access
    Comparison of Remote Access features of IBM Guardium and LogMeIn Rescue
    Feature
    IBM Guardium
    -
    Ratings
    LogMeIn Rescue
    8.1
    10 Ratings
    0% above category average
    Attended device access00 Ratings8.510 Ratings
    Unattended device access00 Ratings7.44 Ratings
    Mobile device access00 Ratings8.13 Ratings
    Virtual device access00 Ratings8.53 Ratings
    Multiple-display support00 Ratings8.37 Ratings
    Multiple concurrent sessions00 Ratings7.97 Ratings
    Best Alternatives
    IBM GuardiumLogMeIn Rescue
    Small Businesses
    No answers on this topic
    TeamViewer
    Score8.6 out of 10
    Medium-sized Companies
    No answers on this topic
    BeyondTrust Remote Support
    Score8.6 out of 10
    Enterprises
    No answers on this topic
    TeamViewer
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    IBM GuardiumLogMeIn Rescue
    Likelihood to Recommend
    9.5
    (68 ratings)
    7.9
    (232 ratings)
    Likelihood to Renew
    7.4
    (5 ratings)
    6.0
    (23 ratings)
    Usability
    5.6
    (34 ratings)
    8.3
    (85 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    4.5
    (5 ratings)
    9.1
    (39 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (3 ratings)
    Configurability
    -
    (0 ratings)
    8.2
    (1 ratings)
    Ease of integration
    4.5
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    6.4
    (1 ratings)
    9.1
    (1 ratings)
    User Testimonials
    IBM GuardiumLogMeIn Rescue
    Likelihood to Recommend
    IBM
    IBM Guardium DP is suitable for monitoring, auditing, data discovery, vulnerability analysis, and risk detection and investigation in relational and non-relational databases, cloud database services, indexed databases, and non-relational databases as well. IBM Guardium DPR is appropriate for supporting the process of detecting anomalous behavior in accessing sensitive data, helping to optimize the work of cybersecurity analysts or data team analysts by providing the data officer within our organization with insight into compromised users, compromised databases, or file servers containing sensitive data.
    Read full review
    GoTo formerly LogMeIn
    LogMeIn is extremely appopriate when you have to perform something remotely or mutltask and perform work from your location. It gives you the ability to almost be at the site and perform work. While LogMeIn is an excellent toolkit. It can not always save the day. Sometimes it is more efficient to be on site to perform hardware upgrades, multiple software upgrades, technology refresehes and or have someone send you their hardware for rescue and repair as it is too messed up to fix and or perform the tasks remotely. However if you win 60 percent of the time - it's still a great benefit
    Incentivized
    Read full review
    Pros
    IBM
    • Provides complete monitoring of data access and usage activities.
    • Provides customizable security controls and policies that help us meet compliance and regulatory requirements.
    • Uses advanced algorithms and machine learning to detect abnormal behavior patterns.
    • Helps us protect sensitive and confidential data by controlling access.
    • Integrates easily with other security systems and tools.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • To be able to connect through email or through the website.
    • To be able to remotely control our client's computers.
    • To be able to see what is on our clients' screens after a remote session has been established.
    • To be able to chat with our clients through both the web and the desktop app versions in case we get disconnected.
    Incentivized
    Read full review
    Cons
    IBM
    • Cleanup the menu bar- way too many items.
    • Ktap support for newer O/S. Recently, I have had to open support tickets to get the most recent support for the RHEL Kernel.
    • Also, upgrading agents to V12 doesnt not have the same Flex or exact match for KTAP as 11.5. You would think V12 would have the same Kernel support as 11.5. Clients are moving to V12.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • By default it would be good to have clipboard sync enabled - disabled instead. So difficult when copying from my computer doesn’t work because of an agent sharing the connection and it will not let us copy information into the client’s computer.
    • Copying into excel is difficult. It will deselect things that you have highlighted when copying.
    • Would be nice to make the hierarchy easier when sharing files between clients and us.
    • Logging into certain environments can be challenging and require customers to be fairly techy to be able to understand how to get logged into client’s computers.
    • Sometimes login is pretty unstable on certain internet connections even though they are fine when they use team viewer with their IT.
    Incentivized
    Read full review
    Likelihood to Renew
    IBM
    It is a perfect system to detect problems that we do not see manually, it is light, with a very simple learning curve and with great protection of our data, we will use it forever.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    Since we have not had anything other than a couple minor hiccups with LogMeIn Rescue and due to the overwhelming success we have had in implementing as well as utilizing LogMeIn Rescue, I cannot see any reason why would consider looking elsewhere. Overall, we have been highly satisfied with LogMeIn Rescue and have no intentions of making a switch.
    Incentivized
    Read full review
    Usability
    IBM
    This software is not the easiest to use in all work environments, each department has some difficulties accessing and managing some functions, it can be considered a complex softy, but I consider it necessary to have it in the company due to its security qualities of warm cans, it offers exactly what it promises but with a little difficulty in its configuration.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    Sometimes connecting with a PIN has a delay that confuses users. If there is a way to minimize the delay, that would be ideal. If the user's individual account does have administrator permissions, the user has to click on elevated prompts even if administrator credentials are on hand. Yes, except if the user's individual account does not have administrator permissions. I have never gotten the option to input the admin credentials and start as system server to work across hundreds of sessions. I absolutely dread using LogMeIn Rescue during this type of scenario and may even need to use an alternative temporarily. Frequently clashes with users' security software. Otherwise, I love the application.
    Incentivized
    Read full review
    Reliability and Availability
    IBM
    No answers on this topic
    GoTo formerly LogMeIn
    Log me in has never failed me
    Incentivized
    Read full review
    Performance
    IBM
    No answers on this topic
    GoTo formerly LogMeIn
    no complaints
    Incentivized
    Read full review
    Support Rating
    IBM
    There has been great support coming from IBM. It is easy to use and a great way to keep our data secure. I would recommend this to other possible users and if I were to move companies, I would recommend we use this there too. Thank you
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    We have never had to access support because the software has always worked as expected. It is great to have a software vendor from whom we know we will have no issue with glitches or incompatibility. We do know, however, that if we did have an issue, we would have our issue resolved quickly.
    Incentivized
    Read full review
    Implementation Rating
    IBM
    No answers on this topic
    GoTo formerly LogMeIn
    Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.
    Incentivized
    Read full review
    Alternatives Considered
    IBM
    IBM Security Guardium has extended capabilities of automatically locating databases and assessing the vulnerabilities and configuration flaws in them. IBM Security Guardium stacks up against other products due to the additional features that can be easily added to your IT systems after installation. Additionally, Guardium has the ability to monitor a mainframe database environment which makes it the best choice!
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    Teams is less secure and poses a higher risk of exposing tech Support and clients to additional sharing of info, i.e., face and personal email addresses; however, Teams is used when the client has a firewall that prevents rescue and no IT support nearby to bypass or enter the firewall password.
    Incentivized
    Read full review
    Scalability
    IBM
    Only a few users in our shop for now
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    it's perfect
    Incentivized
    Read full review
    Return on Investment
    IBM
    • Security and monitoring are important in a financial institution
    • Constant visibility and auditing of companies is easy with IBM Guardium.
    • la seguridad y monitored es important en una entidad financiera
    • la visibilidad y auditoria constante de empresas es facil con IBM Guardium
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • For businesses with small to midsize IT staff, the ability to remotely control devices that are not on-site and occasionally out of state is extremely cost-effective.
    • The speedy response time of LogMeIn Rescue has been very helpful in resolving issues for IT staff.
    • The administrative process has been made more efficient by the ability to remotely log into servers.
    Incentivized
    Read full review
    ScreenShots

    IBM Guardium Screenshots

    Screenshot of the IBM Guardium Data Protection dashboard showing all the features. One click can take you to databases or to data analytics.Screenshot of IBM Guardium Data Protection: The S-TAP and GIM Dashboard gives real-time visibility into the health and performance of S-TAPs. It is used to track the status of different S-TAP versions, see database activity across inspection engines, and view detailed insights by operating system.Screenshot of IBM Guardium DSPM: Discovery, Classification & Threat Monitoring - Automate cloud data security with discovery, classification, and continuous threat monitoring. This offers a unified view of sensitive data across cloud workloads (AWS, Azure, GCP) and SaaS (SharePoint, OneDrive, Slack, Google Drive, Jira, Confluence and more), understand its risk level, and ensure ongoing protection and compliance.Screenshot of IBM Guardium DSPM: Discovery, Classification & Threat Monitoring - Automate cloud data security with discovery, classification, and continuous threat monitoring. This offers a unified view of sensitive data across cloud workloads (AWS, Azure, GCP) and SaaS (SharePoint, OneDrive, Slack, Google Drive, Jira, Confluence and more), understand its risk level, and ensure ongoing protection and compliance.Screenshot of IBM Guardium DSPM: Discovery, Classification & Threat Monitoring - Automate cloud data security with discovery, classification, and continuous threat monitoring. This offers a unified view of sensitive data across cloud workloads (AWS, Azure, GCP) and SaaS (SharePoint, OneDrive, Slack, Google Drive, Jira, Confluence and more), understand its risk level, and ensure ongoing protection and compliance.

    LogMeIn Rescue Screenshots

    Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of The console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of A smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of Remote control of Macs, PCs and Linux/AndroidScreenshot of Reboot sessions and automationScreenshot of The central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.