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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM MaaS360

    Score8 out of 10
    N/AIBM MaaS360 is a mobile security offering developed by Fiberlink, acquired and owned by IBM since early 2014.

    $4

    Per Client

    LevelBlue USM Anywhere

    Score8.4 out of 10
    N/AThe LevelBlue USM Anywhere XDR platform (replacing the former AlienVault USM) delivers threat detection, incident response, and compliance management.

    $1,075

    per month

    Pricing
    IBM MaaS360LevelBlue USM Anywhere
    Editions & Modules
    Essentials
    USD 4.00
    Per Client
    Deluxe
    USD 5.00
    Per Client
    Premier
    USD 6.25
    Per Client
    Enterprise
    USD 9.00
    Per Client
    Essentials
    $1,075
    per month
    Standard
    $1,695
    per month
    Premium
    $2,595
    per month
    Offerings
    Pricing Offerings
    IBM MaaS360LevelBlue USM Anywhere
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    IBM MaaS360LevelBlue USM Anywhere
    Considered Both Products
    IBM
    No answer on this topic
    LevelBlue
    No answer on this topic
    Key User Insights
    Would buy again
    98%
    Would buy again
    41 Answers
    86%
    Would buy again
    6 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    36 Answers
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    98%
    Happy with the feature set
    41 Answers
    100%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    26 Answers
    No answers on this topic
    Implementation went as expected
    91%
    Implementation went as expected
    29 Answers
    86%
    Implementation went as expected
    6 Answers
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    User Ratings
    IBM MaaS360LevelBlue USM Anywhere
    Likelihood to Recommend
    8.0
    (51 ratings)
    9.8
    (390 ratings)
    Likelihood to Renew
    9.6
    (5 ratings)
    7.2
    (18 ratings)
    Usability
    8.2
    (3 ratings)
    6.7
    (34 ratings)
    Availability
    9.1
    (1 ratings)
    6.4
    (3 ratings)
    Performance
    8.2
    (1 ratings)
    7.3
    (3 ratings)
    Support Rating
    9.0
    (3 ratings)
    7.3
    (25 ratings)
    In-Person Training
    -
    (0 ratings)
    4.5
    (1 ratings)
    Online Training
    9.1
    (1 ratings)
    8.3
    (6 ratings)
    Implementation Rating
    8.0
    (32 ratings)
    6.4
    (38 ratings)
    Configurability
    9.1
    (2 ratings)
    8.0
    (3 ratings)
    Contract Terms and Pricing Model
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.6
    (35 ratings)
    7.3
    (3 ratings)
    Product Scalability
    7.3
    (2 ratings)
    6.3
    (3 ratings)
    Professional Services
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (1 ratings)
    7.6
    (3 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    8.2
    (3 ratings)
    User Testimonials
    IBM MaaS360LevelBlue USM Anywhere
    Likelihood to Recommend
    IBM
    Enrolling bulk devices through the Device Enrollment Program (DEP) is simple, straightforward, and quick. Multiple methods for device enrollment are available, including barcode scanning, email, and manual entry via the platform. App synchronization between Apple Business Manager (ABM) and the MaaS360 platform occurs swiftly. Additionally, app distribution and removal are efficiently managed on the platform.
    Incentivized
    Read full review
    LevelBlue
    At this point I'm saying a 4. While the marketing material make it appear to be easy to use and it was relatively easy to set up, as previously mentioned, each event description is based upon the individual asset making it nearly impossible for the administrator to be a SME for each asset. For example, if one of the assets reporting is a router, the administrator monitoring alerts would need to know what the various events are that can be triggered as an event for the particular router; however, if the asset is a workstation, the administrator would need to know the various events that are triggered for workstations.
    Incentivized
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    Pros
    IBM
    • Manage app deployment on mobile fleet of devices
    • Manage all mobile devices and know where your fleet of devices are
    • Solve simple issues like reset screen lock passcodes
    • Protects company’s intellectual property
    • Allows for easy deployment of mobile devices to remote users
    Incentivized
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    LevelBlue
    • AlienVault USM is simple and easy to deploy. Sensors can be deployed in as little as 15 minutes through the setup wizard.
    • The USM UI is easy to understand. I've trained multiple analysts who are able to perform their duties on their first day, in part because of USM Anywhere's ease of use.
    • Top-notch built-in compliance templates and reporting features.
    Incentivized
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    Cons
    IBM
    • MaaS360 with Watson has a lot of features and capabilities, which can sometimes make it difficult for us to navigate. Improving the user interface and making it friendly could help make the platform easier to use.
    • Expanding integrations with other systems to provide better support for a wider range of systems and platforms.
    Incentivized
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    LevelBlue
    • Personally, I've wished I could purchase a service that would configure AV for my environment. I get a lot of traffic on a daily basis and I almost need to hire an analyst that just works on AV.
    • Some of the filters when looking for a specific alert aren't that easy to use.
    Incentivized
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    Likelihood to Renew
    IBM
    I'll gave it a 10, because we have not come across any negative point with MaaS360. In a real comparison with other UEMs / MDMs you will find out that other providers that claim to be "free" or "included" don't have the capeabilities that MaaS360 has. Some features are just not available and others would require you to pay for them. In that case the product would not be "free" anymore.
    Incentivized
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    LevelBlue
    The centralized logging and retention for PCI compliance was our main driver, and it is meeting that need. Otherwise there has been enough frustration with the lack of documentation and the need to customize through the CLI that I would be open to alternatives.
    Incentivized
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    Usability
    IBM
    Having years of experience with MDM and experiencing the evolution of the granularity of the functionality MDM's have had to evolve, no MDM is ever "easy" to use. MaaS360 rises to the top however, because zero day changes are always ahead of the competition. A huge benefit with MaaS360 and IBM's approach to supporting these changes is that they seldom change configuration work flows. Competing Vendors always arbitrarily change workflows which requires a significnat ongoing learning curve in order to maintain technical competence
    Incentivized
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    LevelBlue
    Once you are able to navigate the different panels, finding what you need is quite easily. Before getting used it it can be a bit of challenge . Each panel is quite well laid out and the filtering search capabilities are quite strong.
    Incentivized
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    Reliability and Availability
    IBM
    Never had an outage in 11 years of using this solution
    Incentivized
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    LevelBlue
    We do have issues with maintenance on the AlienVault USM as the disk fills up from time to time with other data sources. Sources for scanning logs and net flow data isn't calculated in regular disk maintenance and can easily fill up our disk if we do not keep an eye on it with some custom Nagios plugins. The system does properly trim logging data from logging sources properly.
    Incentivized
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    Performance
    IBM
    typically very consistent but occasionaly some lag
    Incentivized
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    LevelBlue
    With the latest release of AlienVault USM overall performance has not been an issue. We have noticed single source events per second does not scale well with the overall system. 2,000eps on a vmware system with a single source produces delays of up to an hour for us. Pages, reporting and even raw log searches are rather quick though.
    Incentivized
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    Support Rating
    IBM
    MaaS360's phone support has been decent the few times I have used it. In addition the person who on-boarded us has been available for additional questions after the process was over. However IBM could do a much better job in creating a user-friendly search engine and white-paper database to help people find topics. Right now finding info is more based on searching through white papers themselves.
    Incentivized
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    LevelBlue
    The support we received from alienvault was excellent. They went above and beyond in making sure everything was working as it needed to be. They REALLY want their product implementation to be a success and our security goals be achieved. They are like a member of our security team.
    Incentivized
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    In-Person Training
    IBM
    No answers on this topic
    LevelBlue
    I did not have any experience with "in person" training directly. The free online classes offered for a half a day are based on the actual training offered. These little teasers are very good and well worth your time to learn a few quick and dirty ways of getting more information from your SIEM
    Incentivized
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    Online Training
    IBM
    The resources made available to me by IBM were Stellar. These resources remain available today and are extremely important as technology changes
    Incentivized
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    LevelBlue
    It was very well organized and helpful in using the product to the fullest extent. The instructor allowed time for folks who were involved with managed services to receive tuning tips in order to better support their customers. In addition, the course materials were automatically updated when the new version came out.
    Incentivized
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    Implementation Rating
    IBM
    To implement IBM Security MaaS360 with Watson, follow these steps: Set up the platform, enroll devices, configure policies and settings, monitor and manage devices. Implementing it can help organizations to securely manage and monitor the use of mobile devices and related resources in their networks, improving security and productivity for their users.
    Incentivized
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    LevelBlue
    AlienVault USM was a very simple to implement and get up and running. We started with a trial version and had that up and going within an hour of receiving email instructions from the sales engineer. We never had to contact support to get the system up and going. It was extremely easy to convert over to a full license once we started with a paid version.
    Incentivized
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    Alternatives Considered
    IBM
    Ease of use and management of mobile devices are easier and has protection against the Cyber threats. The security controls implementation on our devices are perfect and in one place. I love the responsiveness and prosctivenes of the support. Seamless integration with all security devices. The ability to wipe and control days remotely is perfect easy to control all our company information by locking down lost and stolen devices.
    Incentivized
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    LevelBlue
    Splunk's ES is a paid add-on on top of an already pricey product. Finding a MSSP that supports Splunk and isn't a 6 figure annual commitment seems unlikely. LogRhythm did not have a cloud-based solution when we were considering SIEMs. Fantastic product though and have a good MSSP base. Devo did not have a MSSP partner base when we looked. Their product is fantastic too. AlienVault USM has good partners to choose from as well as an affordable cloud model, that's why we chose it.
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    Scalability
    IBM
    IBM Congos Analytics has a steep learning curve, but once mastered, Congos can handle massive datasets and complex, multi-tiered reporting. Thousands of users are no problem. A downside is the complexity of the inital setup of this "all in one" tool, what might affect the deployment time.
    Incentivized
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    LevelBlue
    The AlienVault USM is not very scalable. Some scalability can be achieved by installing additional sensors, but this only offers 500eps per sensor and is still overall limited by the installation type of VM or physical. We have also noticed the EPS (events per second) is rated overall and not towards a single source. A single source on a very healthy VMware partition tops out at 2,000eps for us, no matter how we configure it. Maybe this is a problem of the 5.2 release?
    Incentivized
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    Professional Services
    IBM
    We worked with an IBM SE who was incredibly competent and extremely professional in handling our questions in addition to ensuring the Knowledge Transfer was completed properly
    Incentivized
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    LevelBlue
    No answers on this topic
    Return on Investment
    IBM
    • Seamless and instant onboarding for new employee's devices
    • Ensuring secure access to corporate resources
    • Asset Management of devices and their status
    • Quick off boarding of employees leaving the company
    • Help desk support for unlocking and locating devices
    • Expense Management for Roaming
    Incentivized
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    LevelBlue
    • Once you hit the 150 asset mark, you have to jump to their unlimited license. There is no middle ground. We were only 10 or so assets above the 150 so we had to chose to either not monitor those assets or pay the price of the upgrade.
    • AlienVault brings all the information to one place which makes it much quicker to track down problems.
    Incentivized
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    ScreenShots

    IBM MaaS360 Screenshots

    Screenshot of the SaaS portal & dashboard for UEM administratorsScreenshot of where secure user access to corporate email, contacts, calendar, apps and docs can be configuredScreenshot of a view of hardware inventory, where administrators can take action across all device types