IBM Planning Analytics vs. OnShift

Very powerful modeling capabilities. It has a really good OLAP engine memory. Strong scenario planning for what if analysis. Flexibility of integration with ERPs or WM systems for both cloud and on premises. Centralized planning and alignment of governance is also a plus. Having one single system for many different functions.

Incentivized

OnShift is power full one to provide and calculate and analyze the data of the head account of the organization easily and fast and payroll and also absenteeism and adherence and attendance for the agents and anyone else in the organization and major the average performance of the agents as they doing and talking and ending time in chat as the AHT easily and communication method also.

Incentivized

• Handle very large data volumes.
• Scale to a large number of users.
• Not having to compromise on business complexity.
• It can be run by business users.
• Availability of highly qualified consultants to support businesses.
• REST API allows for an open eco system and a variety of solutions to extend the product.
• Vast integration possibilities.
• AI-infused engine with IBM Watson.

Incentivized

• Scheduling - ease of creating, managing, modifying schedules.
• PBJ (Payroll-Based Journal) - easy to enter numbers, download CVS file and upload to CMS.
• Communicate to employees regarding open shifts, share open shifts with staff.
• Send mass texts to employees as needed.

Incentivized

• sometimes it is hard to produce pixel perfect reports from the Web UI. I know it is not made for this, but still, it'll be great
• getting in e.g. an Excel file just by drag and drop, and the AI should "understand" what the data is all around

Incentivized

• Problems with app permission
• Could be more robust

Since IBM Cognos Express is suitable only for medium data warehouse environment, we are not sure if this tool solves the long term need as the business keeps growing rapidly. So its a 50/50 ratio to renew Express license. But having said that, the components of IBM Cognos Express are also available in other Cognos BI suites like Cognos 10.x version. So we will probably upgrade our environment to IBM Cognos 10.x which comes with more new features.

IBM Planning Analytics is generally good in terms of functionalities. It can be used reduce time for budget planning, resource planning, demand forecasting, etc. The performance of IBM Planning Analytics is acceptable, but user interface can be improved. It would be good to see new features that allow users to customise the dashboard.

Incentivized

IBM support has been very quick to respond and handle the very few issues we've had. We've had a third-party who partners with IBM to be our consulting team which has helped greatly reduce the need for us to contact IBM directly. I highly recommend researching and selecting a well-respected partner to help with an implementation as well as ongoing support as needed.

Incentivized

OnShift account managers consistently respond to emails in less than one business day and are able to address issues very quickly when they occur. Very responsive. This is critical considering integration with the payroll system (ADP).

Incentivized

As it is related to MS Excel, IBM Planning Analytics is a much more robust and complete solution for the CFO or COO in mind. Oracle Hyperion stacks up nicely against IBM Planning Analytics. However, IBM's investment in AI allows Planning Analytics users more options and speed.

Overall the UI on OnShift its a great advantage as it will make everything more easier, since basic information to specific details on orders or events. While its only visual the design has a sooting effect as is not annoying while not being so simple, it can help to make feel the users that they are using modern tools for the job.

Incentivized

• Automate direct data connections to multiple data sources
• One secured version of the the truth (for data and formulas)
• Ability to scale to much more detailed planning with option to create predictive forecasts at detail
• Business user friendly with powerful Excel integration
• Very flexible and powerful modeling, can handle custom modeling needs at scale
• Can make the same data available across finance and ops, but at the level of details and timeline that makes sense for them

Incentivized

• Major the performance of the agents.
• Easily communicating with employees regarding open shifts
• Calculating the payroll of every one of the organization

Incentivized