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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM Watson Speech to Text

    Score8.2 out of 10
    N/AIBM Watson Speech to Text supports conversion of audio and voice recordings to text in applications.N/A

    Marchex

    Score8 out of 10
    N/AMarchex harnesses AI and conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics. Marchex enables executive, sales, and marketing teams to optimize customer journey experiences across communications channels. Through a prescriptive analytics solutions, it enables the alignment of enterprise strategy while supporting informed decision-making and strategic execution. Marchex provides conversational intelligence solutions for companies in…N/A
    Pricing
    IBM Watson Speech to TextMarchex
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    IBM Watson Speech to TextMarchex
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    IBM Watson Speech to TextMarchex
    Small Businesses
    No answers on this topic
    Invoca
    Score9.9 out of 10
    Medium-sized Companies
    No answers on this topic
    CallRail
    Score9.1 out of 10
    Enterprises
    No answers on this topic
    Invoca
    Score9.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    IBM Watson Speech to TextMarchex
    Likelihood to Recommend
    7.0
    (2 ratings)
    8.0
    (8 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    1.0
    (4 ratings)
    Usability
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    IBM Watson Speech to TextMarchex
    Likelihood to Recommend
    IBM
    I would definitely recommend it, as it is one of the best speech-to-text applications available on the market. I gave 7 out of 10 because of the integration with third-party tools. Most organizations don't use the IBM ecosystem and are limited to a single environment, so they need to be easily integrated without being overly complex.
    Incentivized
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    Marchex
    The Marchex platform is suitable for you to draw conclusions on how to approach your users. It also helps you with conversational improvements and data analysis. I recommend if you already have a large user base who buy your service and are always asking for explanations to hire Marchex for sure
    Incentivized
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    Pros
    IBM
    • Low latency Real time meeting transcription
    • Meeting summary
    • Customer call summary
    • Automatic speech recognition
    Incentivized
    Read full review
    Marchex
    • Marchex does exactly what you need it to do. It allows businesses to quickly and effectively create online and offline call-tracking numbers to measure marketing performance.
    • Marchex offers a variety of additional options, features, and capabilities outside of their core business model, which is call tracking. These business offerings appeal to smaller businesses, since they are primarily an enterprise-level call-tracking platform.
    • Marchex allows you to listen and mark phone calls based on whether or not they lead to a conversion, if you business has the time to manage this process, it is an effective way to determine which source/mediums are providing the highest inside-conversion rate.
    Incentivized
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    Cons
    IBM
    • Integration with third party tools.
    • Processing time for longer meetings.
    • Catches the background sound/narration, but can be reduced using noise-cancelling channels.
    Incentivized
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    Marchex
    • Although customer support is only a phone call away, trouble shooting was not their strongest area. There was usually only one person who could help with technical support and getting past the gate keepers to talk to that person was not easy.
    • Salesmen were difficult to get in touch with. You think it would be easy to negotiate a contract to add more services but this proved to be a difficult task as well.
    • Online reporting could use improvement. If you wanted to sift through data you had to download a spreadsheet to manipulate the data. Very little beyond simple reporting could be accomplished on their platform.
    Incentivized
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    Likelihood to Renew
    IBM
    No answers on this topic
    Marchex
    We renew Marchex each year, we love it! It's a great investment. It's woven into a few of our products that we offer our clients so we wouldn't stop using it any time soon. The clients are big fans of it
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    Usability
    IBM
    IBM Watson Speech-to-Text usability is excellent, and I highly recommend it as well. It is faster, takes accurate notes, and summarizes the points accurately. Also, it is very easy to navigate through the transcripts. If there is a long team meeting, one can jump to the information without wasting much time, as it also reduces manual work.
    Incentivized
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    Marchex
    No answers on this topic
    Alternatives Considered
    IBM
    It provides more flexible plans as compared to others. These plans are affordable for Small and medium-scale enterprises. They also offer free trial. IBM Watson has wider integration support with the help of API. It has very low latency in real time transcription. Also there is a formatting feature to Transcribe dates, times, currency etc as per the desired format
    Incentivized
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    Marchex
    I love how easy it is to listen to calls, filter and export reports for clients. Super happy with the services that are provided for me!
    Incentivized
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    Return on Investment
    IBM
    • Improving productivity
    • Less communication gap
    • better customer services
    • global collaboration made easy.
    Incentivized
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    Marchex
    • Quick and easy distribution of phone numbers with city specific area codes
    • Easy to set up after business hours and alternative forwarding numbers
    • It has been very helpful in showing clients how their staff answers the phone and where there is opportunity for more training
    Incentivized
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    ScreenShots