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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM Watson Studio

    Score10 out of 10
    N/AIBM Watson Studio enables users to build, run and manage AI models, and optimize decisions at scale across any cloud. IBM Watson Studio enables users can operationalize AI anywhere as part of IBM Cloud Pak® for Data, the IBM data and AI platform. The vendor states the solution simplifies AI lifecycle management and accelerates time to value with an open, flexible multicloud architecture.N/A

    Twilio

    Score7.7 out of 10
    N/ATwilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.

    $0

    per min per participant

    Pricing
    IBM Watson StudioTwilio
    Editions & Modules
    No answers on this topic
    Programmable Video
    $0.0015
    per min per participant
    WhatsApp Business API
    $0.0042
    Per WhatsApp Template message sent
    WhatsApp Business API
    $0.005
    Per WhatsApp session message
    Elastic SIP Trunking
    $0.007
    Per min for termination
    Programmable Messaging
    $0.0075
    per message sent or received
    Programmable Voice
    $0.0085
    per minute to receive a call
    Programmable Voice
    $0.013
    per min to make a call
    Elastic SIP Trunking
    $0.045
    Per min for origination
    Twilio Conversations
    $0.05
    per active user per month
    Twilio Authy
    $0.09
    per authentication
    Programmable Wireless
    $0.1
    per MB
    Twilio Flex (Contact Center)
    $1
    per active user hour (5000 hours free)
    Programmable Wireless
    $2.00
    per SIM card
    Twilio SendGrid Email API
    $14.95
    per month up to 100k emails. (Up to 40k emails free for 30 days)
    Twilio SendGrid Marketing Campaigns
    $15
    per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
    Twilio Flex (Contact Center)
    $150
    per named user per month (5000 hours free)
    Offerings
    Pricing Offerings
    IBM Watson StudioTwilio
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—1. Pay-as-you-go pricing: Simple usage-based pricing without contracts. 2. Volume discounts: Discounts trigger as usage grows. 3. Free trial credit that includes full API access.
    More Pricing Information
    Community Pulse
    IBM Watson StudioTwilio
    Considered Both Products
    IBM
    No answer on this topic
    Twilio
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    92%
    Would buy again
    66 Answers
    Delivers good value for the price
    No answers on this topic
    92%
    Delivers good value for the price
    58 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    94%
    Happy with the feature set
    68 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    88%
    Lived up to sales and marketing promises
    45 Answers
    Implementation went as expected
    No answers on this topic
    89%
    Implementation went as expected
    56 Answers
    Features
    IBM Watson StudioTwilio
    Platform Connectivity
    Comparison of Platform Connectivity features of IBM Watson Studio on Cloud Pak for Data and Twilio
    Feature
    IBM Watson Studio on Cloud Pak for Data
    8.1
    22 Ratings
    3% below category average
    Twilio
    -
    Ratings
    Connect to Multiple Data Sources8.022 Ratings00 Ratings
    Extend Existing Data Sources8.022 Ratings00 Ratings
    Automatic Data Format Detection10.021 Ratings00 Ratings
    MDM Integration6.414 Ratings00 Ratings
    Data Exploration
    Comparison of Data Exploration features of IBM Watson Studio on Cloud Pak for Data and Twilio
    Feature
    IBM Watson Studio on Cloud Pak for Data
    10.0
    22 Ratings
    17% above category average
    Twilio
    -
    Ratings
    Visualization10.022 Ratings00 Ratings
    Interactive Data Analysis10.022 Ratings00 Ratings
    Data Preparation
    Comparison of Data Preparation features of IBM Watson Studio on Cloud Pak for Data and Twilio
    Feature
    IBM Watson Studio on Cloud Pak for Data
    9.5
    22 Ratings
    15% above category average
    Twilio
    -
    Ratings
    Interactive Data Cleaning and Enrichment10.022 Ratings00 Ratings
    Data Transformations10.021 Ratings00 Ratings
    Data Encryption8.020 Ratings00 Ratings
    Built-in Processors10.021 Ratings00 Ratings
    Platform Data Modeling
    Comparison of Platform Data Modeling features of IBM Watson Studio on Cloud Pak for Data and Twilio
    Feature
    IBM Watson Studio on Cloud Pak for Data
    9.5
    22 Ratings
    12% above category average
    Twilio
    -
    Ratings
    Multiple Model Development Languages and Tools10.021 Ratings00 Ratings
    Automated Machine Learning10.022 Ratings00 Ratings
    Single platform for multiple model development10.022 Ratings00 Ratings
    Self-Service Model Delivery8.020 Ratings00 Ratings
    Model Deployment
    Comparison of Model Deployment features of IBM Watson Studio on Cloud Pak for Data and Twilio
    Feature
    IBM Watson Studio on Cloud Pak for Data
    8.0
    22 Ratings
    6% below category average
    Twilio
    -
    Ratings
    Flexible Model Publishing Options9.022 Ratings00 Ratings
    Security, Governance, and Cost Controls7.022 Ratings00 Ratings
    Best Alternatives
    IBM Watson StudioTwilio
    Small Businesses
    RapidMiner
    Score8.9 out of 10
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    Anaconda
    Score8.8 out of 10
    Customer.io
    Score9.1 out of 10
    Enterprises
    Posit
    Score10 out of 10
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    IBM Watson StudioTwilio
    Likelihood to Recommend
    8.0
    (65 ratings)
    8.1
    (94 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    7.5
    (5 ratings)
    Usability
    9.6
    (2 ratings)
    9.5
    (10 ratings)
    Availability
    8.2
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.2
    (1 ratings)
    8.0
    (38 ratings)
    Support Rating
    8.2
    (1 ratings)
    5.7
    (16 ratings)
    In-Person Training
    8.2
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.2
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.3
    (1 ratings)
    9.5
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    8.2
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    7.3
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    IBM Watson StudioTwilio
    Likelihood to Recommend
    IBM
    It has a lot of features that are good for teams working on large-scale projects and continuously developing and reiterating their data project models. Really helpful when dealing with large data. It is a kind of one-stop solution for all data science tasks like visualization, cleaning, analyzing data, and developing models but small teams might find a lot of features unuseful.
    Incentivized
    Read full review
    Twilio
    I have tried other competitors. But I always end up going back to Twilio because I feel like it is dependable, easy to use, and, has competitive pricing. The only time I wouldn't recommend Twilio to someone as if they are completely inexperienced about using webhooks or APIs. Because you can't really just sign up and start using Twilio without connecting it to another platform first.
    Incentivized
    Read full review
    Pros
    IBM
    • Integration of IBM Watson APIs such as speech to text, image recognition, personality insights, etc.
    • SPSS modeler and neural network model provide no-code environments for data scientists to build pipelines quickly.
    • Enforced best-practices set up POCs for deployment in production with a minimum of re-work.
    • Estimator validation lets data scientists test and prove different models.
    Incentivized
    Read full review
    Twilio
    • Easy to see my team in one place, when they log in and out and what call status they are in.
    • Twilio is a simple, user friendly way to log in and out of work activities.
    • Excellent services and support.
    • The omnichannel feature which allows agents to get request from all channels.
    Incentivized
    Read full review
    Cons
    IBM
    • The cost is steep and so only companies with resources can afford it
    • It will be nice to have Chinese versions so that Chinese engineers can also use it easily
    • It takes a while to learn how to input different kinds of skin defects for detection
    Incentivized
    Read full review
    Twilio
    • Control panel. Often, navigating through lists is challenging. I want endless scrolling, not pagination.
    • Conversational intelligence service require a Language. I would like it to detect it.
    • We would like to have some credit on clients that chose to use their own Twilio account.
    Incentivized
    Read full review
    Likelihood to Renew
    IBM
    because we find out that DSX results have improved our approach to the whole subject (data, models, procedures)
    Incentivized
    Read full review
    Twilio
    Unless we can get this handled quickly -- less than 1 week -- we will likely switch to another provider who, in my opinion, we'll have to spend close to $3,000 in development time to build a new integration for texting. Our clients need texting and I feel Twilio has failed us miserably.
    Incentivized
    Read full review
    Usability
    IBM
    The UI flawlessly merges this offering by providing a neat, minimal, responsive interface
    Incentivized
    Read full review
    Twilio
    Twilio has well documented APIs and examples. There are several tutorials, videos and Q&As regarding their services. So, usability is very good. I must say that advanced knowledge of telephony, API/Programming and error-handling is essential to make good use of Twilio. It's not just plug-and-play unless you are integrated with a system that has all of the programming built for it.
    Incentivized
    Read full review
    Reliability and Availability
    IBM
    From time to time there are services unavailable, but we have been always informed before and they got back to work sooner than expected
    Incentivized
    Read full review
    Twilio
    No answers on this topic
    Performance
    IBM
    Never had slow response even on our very busy network
    Incentivized
    Read full review
    Twilio
    Twilio executes what it is designed to do: send SMS messages at scale while providing very good deliverability. I believe that Twilio is very good at what we use for adding SMS messages to our comms strategy. We can see those messages get opened and replied to, which is exactly what we are looking to achieve.
    Incentivized
    Read full review
    Support Rating
    IBM
    I received answers mostly at once and got answered even further my question: they gave me interesting points of view and suggestion for deepening in the learning path
    Incentivized
    Read full review
    Twilio
    I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries. With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.
    Incentivized
    Read full review
    In-Person Training
    IBM
    The trainers on the job are very smart with solutions and very able in teaching
    Incentivized
    Read full review
    Twilio
    No answers on this topic
    Online Training
    IBM
    The Platform is very handy and suggests further steps according my previous interests
    Incentivized
    Read full review
    Twilio
    No answers on this topic
    Implementation Rating
    IBM
    It surprised us with unpredictable case of use and brand new points of view
    Incentivized
    Read full review
    Twilio
    The developer APIs and SDKs are super easy to follow.
    Incentivized
    Read full review
    Alternatives Considered
    IBM
    The main reason I personally changed over from Azure ML Studio is because it lacked any support for significant custom modelling with packages and services such as TensorFlow, scikit-learn, Microsoft Cognitive Toolkit and Spark ML. IBM Watson Studio provides these services and does so in a well integrated and easy to use fashion making it a preferable service over the other services that I have personally used.
    Incentivized
    Read full review
    Twilio
    We evaluated many fundraising-based text-to-give programs and found the subscriptions prohibitively expensive for our small scale and uncertain first few years of development. While we may be willing to invest that kind of money after discovering how things work, we're happy with Twilio now and have no desire to start over.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    IBM
    No answers on this topic
    Twilio
    Being in South Africa, direct local currency support would be nice
    Incentivized
    Read full review
    Scalability
    IBM
    It helped us in getting from 0 to DSX without getting lost
    Incentivized
    Read full review
    Twilio
    No answers on this topic
    Return on Investment
    IBM
    • Could instantly show data driven insights to drive 20% incremental revenue over existing results
    • Still don't have a real use case for unstructured data like twitter feed
    • Some of the insights around user actions have driven new projects to automate mundane tasks
    Incentivized
    Read full review
    Twilio
    • We found that associates who had the opportunity to respond to a survey about their assigned job were 37% more likely to return to a job site
    • We were able to reduce the number of resources required to manually respond to associates using Twilio Studio, so those resources could have more time to complete other tasks
    • We were able to scale the number of associates who received survey messages at least by a factor of 8 without increasing our resource demand
    Incentivized
    Read full review
    ScreenShots

    Twilio Screenshots

    Screenshot of the “Explore Products” section, which is where to build products.Screenshot of the optional drag-and-drop visual editor and code editor.Screenshot of Flex, which is a programmable Contact Center that puts you in control.