IBM WebSphere Hybrid Edition vs. Salesforce Agentforce Commerce

IBM WebSphere Hybrid edition is well-suited for the development and deployment of large enterprise-level applications such as Electronic Health Records that are used in our organization. IBM WebSphere is appropriate for organizations that require strong security and compliance as it provides a high level of security and compliance features. This works well with organizations that are subject to strict regulatory requirements, such as hospitals.

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Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.

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• IBM WebSphere Hybrid Edition has done marvelous in building and deploying Java Enterprise applications.
• It also does well in automating deployment and scaling. This has made it easier for our organization to deploy updates to our applications.
• IBM WebSphere Hybrid Edition does well in security by providing features that protect enterprise applications.

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• Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
• Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
• Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.

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• Ease of use in terms of deployment, give simple interface to do simple stuff like Tomcat, JBoss or GlassFish.
• Takes long time to start the server.
• The Liferay wars need to be decorated and then deployed. Perhaps we could simplify that.
• Some of the concepts are good for complexity that WAS can handle but could be simplified and better documented, like concepts of well and profile, context, etc.
• A Liferay war file created using Liferay Developer studio runs fine in Tomcat, however that may not run in WAS 7.x because it needs to be decorated. I had one war for a Liferay portlet with a simple cron job, and had hard time running to WAS server. It was running on the latest free download done on my friends m/c. Other times I have seen that there are issues running a war file that runs on Tomcat but runs on WAS after lot of customization for WAS.
• The corporations like this however, the product may need better vibrant community of users where issues can be discussed.

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• The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
• A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
• Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.

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Mostly we will be renewing unless the strategic direction changes drastically or there are other complelling external circumstances. We've been on a multi year project to modernize our legacy applications and that effort will continue for the foreseeable future.

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A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.

WebSphere Application Server is used across our organization. Most projects use this for Java products and applications. Being robust and scalable makes it even more usable. We love using WebSphere Application Server due to its configuration management ability made simple and vast across all java related parameters. It is dependent on the features and upgrades and IBM releases some great upgrades to WebSphere Application Server.

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The overall ease of using the system. Consolidation in location for our team members. Mobile application for on the go research, as many of our team members are constantly traveling to job sites or to meet clients. No more duplicate calls to current customers, since we have 12 different divisions that span the company. Mostly the ability to look at the database when our team members begin cultivating a new
lead/prospect with a potential customer to see if anyone within the team has a
relationship with that person or the company they work for.

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We have only had one instance where the platform went down in the time we have been using it.

Deploys fairly quick enough and like the roll-out update feature decreasing the downtime and also plays well with other integration tools as well.

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IBM was quick to respond when we had an issue with our specific infrastructure. We raised a PMR, which they picked up quickly and updated us about every step of the way. We had an appropriate fix for quite a business critical issue within a fortnight, which was impressive!

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They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.

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The in-person training was thorough. Trainer was pretty dry, but covered everything really well.

Implementation went fairly smoothly.

Cleo Integration Clould has many bells and whistles; however, when we added more maps and trading partners, it really slowed down. We found that the Cleo support was very slow to respond and there was a language barrier. IBM Websphere had better customer support and its processing was much faster than Cleo Integration Cloud

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When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.

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• Continuous uptime of the business applications we manage
• It's now much simpler for me to build and deploy cloud-native applications.
• Because it can offload for me management and maintenance of the application server to IBM I can focus on the development, deployment and testing of the applications which is more important

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• In my experience I see most of the retailers see better sales after moving to Demandware.
• Site performance is really good if the application built with best practices suggested by Demandware.
• Service integrations have some limitations in terms of quota etc but still all are inside manageable grounds.

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