ICE Chat vs. LiveAgent
ICE Chat vs. LiveAgent
Product | Rating | Most Used By | Product Summary | Starting Price |
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ICE Chat | N/A | ICE Chat (for Integrated Customer Engagement) from Etech Global Services in Nacogdoches, Texas is a live chat tool. | N/A | |
LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month |
ICE Chat | LiveAgent | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ICE Chat | LiveAgent | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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ICE Chat | LiveAgent | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ICE Chat | LiveAgent | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ICE Chat | LiveAgent | |
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Likelihood to Recommend | - (0 ratings) | 8.2 (117 ratings) |
Likelihood to Renew | - (0 ratings) | 9.3 (4 ratings) |
Usability | - (0 ratings) | 8.0 (4 ratings) |
Support Rating | - (0 ratings) | 9.3 (24 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (2 ratings) |
ICE Chat | LiveAgent | |
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Likelihood to Recommend | Etech Global Services No answers on this topic | QualityUnit, LLC |
Pros | Etech Global Services No answers on this topic | QualityUnit, LLC |
Cons | Etech Global Services No answers on this topic | QualityUnit, LLC |
Likelihood to Renew | Etech Global Services No answers on this topic | QualityUnit, LLC |
Usability | Etech Global Services No answers on this topic | QualityUnit, LLC |
Support Rating | Etech Global Services No answers on this topic | QualityUnit, LLC |
Implementation Rating | Etech Global Services No answers on this topic | QualityUnit, LLC |
Alternatives Considered | Etech Global Services No answers on this topic | QualityUnit, LLC |
Return on Investment | Etech Global Services No answers on this topic | QualityUnit, LLC |
ScreenShots | ICE Chat Screenshots | LiveAgent Screenshots |