Inbenta Chatbots vs. ManyChat

I love tools that reduce the number of tickets submitted. That's because it encourages customers to really think about whether they can find their answer. I also like how to test how an article is published before it is published in the behind-the-scenes test area.
I like how easy it was to migrate old articles from Zendesk, create new articles, put them on a website.

Incentivized

ManyChat is extremely easy to set up on your Facebook business page and Instagram account. Even if you just want to try it out, the free plan is great to get started. If you want to provide a freebie or 24/7 customer support, you can get it done with ManyChat.

Incentivized

• Integrate the voice into the customer experience.
• A real, relatable and up to par spanish translation.
• An amazing customer service structure.

• ManyChat has a Facebook comment feature that when your audience comments on a particular post on your Facebook page then send them the information you have promised them. Once set up, is all on autopilot.
• We have the ManyChat plugin on our website to act as a customer service chat feature for those looking for help and engage with us.
• Have some great integrations on the pro account with payment gateways such as Stripe that allows you to charge your clients and receive money.

Incentivized

• I have not come across an issue that tech support is not willing/able to fix or teach a way around it.

• Better one way communication once explicit consent from recipient is acquired.
• Ability to see in one place where any automations are live.
• Alerts or notifications when an automation fails.

Incentivized

ManyChat is a great tool, provides loads of features, integrations and just saves you a whole load of time once all set up. If you aren't tech-savvy or used to how digital marketing tools work, it can appear complicated. That's how I felt initially 2 years ago, and after watching tutorials online I had a better understanding of it. This is why I rated it a 7, as it's not a tool that you can just play around with and guess how it works. There's definitely a learning curve with it so I recommend doing the free training and watching video tutorials.

Incentivized

There is room for improvement but frankly, we haven't had the need to request for support. Everything is pretty easy to setup and there are very useful video explanation guides and walkthroughs on ManyChat's YouTube channel. The only challenge we have had was to integrate it with Zapier, it's a bit tricky because you need to do a setup workaround first, but nothing too complicated.

Incentivized

The program I have been using so far is not actually listed on this platform, it is called Marketing Master IO; while AMAZING, I have found that while in the early stages of development, there is a lack of some features and the Alexa advantage has taken all-important at this point, we have that more and more of our target clientele use Alexa and this gives us an edge.

For the initial purpose of getting ManyChat, none of the alternatives worked either. We ended up creating a mobile app to meet the need. For incoming support automation, using the native features within Facebook has been effective as well as using GoHighLevel and Continual.ly. ManyChat was considerably more effective, but with the price increase and the non-necessity of carrying another subscription for incoming message support, it wasn't a logical choice to keep the service.

Incentivized

• We have been able to expedite the process of interaction and capturing details for orders using the chatbots.

• We have a very positive ROI for our business. We have been generating about 10 leads a month. We are currently closing on 10% of those, so 1 new client a month. We are working on ways to improve that conversion percentage.
• We generate around 50 leads a month for a client of ours. Their conversion is about 25% Their average ticket is 1,500.00 which puts them to about 15-20 thousand a month.

Incentivized