Inbenta Chatbots vs. Smith.ai Live Website Chat
Inbenta Chatbots vs. Smith.ai Live Website Chat
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Inbenta Chatbots | Enterprise companies (1,001+ employees) | According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and receive the information they need immediately. Companies can now provide their customers with a real-time, 24/7 chat experience directly through their branded web page or social media. With Inbenta's chatbot technology, there's no need for developers… | N/A | |
Smith.ai Live Website Chat | N/A | Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful interactions. Users pay for relevant chats only, and the vendor promises easy setup on all website platforms. Instant chat transcripts are available sent to an email, and CRM. | $1,407 per chat after 20 |
Inbenta Chatbots | Smith.ai Live Website Chat | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | Inbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com. | All Live Chat packages include: - Emailed chat transcripts - Custom branding - Mobile-optimized chat widget - Unlimited Smart Q&A - Unlimited Playbook: Program questions determined by previous answers to improve lead intake - Real-time Spanish-to-English translation - SMS/Text Answering - One-time chat custom programming (hours vary by package) - Web installation and set-up - Phone and e-mail support Additional features available: - Integration with CRM software (including Salesforce and Clio), Zapier, Slack and others - Appointment booking - Additional custom programming support | ||||||||||||||
More Pricing Information |
Inbenta Chatbots | Smith.ai Live Website Chat | |
---|---|---|
Top Pros |
| |
Top Cons |
|
|
Inbenta Chatbots | Smith.ai Live Website Chat | |
---|---|---|
Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Inbenta Chatbots | Smith.ai Live Website Chat | |
---|---|---|
Likelihood to Recommend | 9.5 (2 ratings) | 9.1 (15 ratings) |
Usability | - (0 ratings) | 8.6 (9 ratings) |
Support Rating | - (0 ratings) | 9.0 (14 ratings) |
Inbenta Chatbots | Smith.ai Live Website Chat | |
---|---|---|
Likelihood to Recommend | Inbenta Technologies Inc. | Smith.ai |
Pros | Inbenta Technologies Inc. | Smith.ai |
Cons | Inbenta Technologies Inc. | Smith.ai |
Usability | Inbenta Technologies Inc. No answers on this topic | Smith.ai |
Support Rating | Inbenta Technologies Inc. No answers on this topic | Smith.ai |
Alternatives Considered | Inbenta Technologies Inc. | Smith.ai |
Return on Investment | Inbenta Technologies Inc. | Smith.ai |
ScreenShots | Inbenta Chatbots Screenshots | Smith.ai Live Website Chat Screenshots |