inFlow Inventory vs. Lightspeed Restaurant

inFlow Inventory is a very useful tool for any and every e-commerce business that wishes to have a more efficient and seamless means of managing their inventory. It is particularly well suited to small businesses such as mine who need the extra hand and a products-based business that has goods to track.

One thing Upserve [POS (formerly Breadcrumb)] does well is splitting customer checks is very easy and intuitive. We used to host a lot of groups (pre pandemic) and splitting checks can be a nightmare. But they let you split it evenly by number or by item. You can even split one item (say, an app) across multiple checks.

Incentivized

• The ease of use is phenomenal. Unlike other software where the dealer comes and sets up the whole system, you can do this all by yourself.
• You can upload multiple items detail in inventory via CSV file rather than enter each item detail.
• It gives you features to which you can change the virtual location of any item.
• We are an eCommerce Business. Therefore, we want the status for each item which is available in our stock, whether it was returned from a customer or rejected by the vendor. In addition, inFlow gives you all these functionalities on a single platform.
• It's a user-friendly application which doesn't require an expert to configure it.
• You can integrate InFlow with eCommerce solution i.e. Magento & Shopify.

Incentivized

• Reporting: Upserve's backend reporting system is unparalleled in this industry. It's extremely robust and gives us eyes into every nook and cranny of our business.
• Intuitive: The Upserve POS is nearly as intuitive as Square. The ease of use really helps us provide great service without spending a fortune in training.
• Extras: A quality POS system is assumed with Upserve. It has all the bells and whistles and it's very effective. What takes Upserve over the top is all the added features. Our online ordering system, loyalty program, delivery platform integration, KDS system, and soon to be inventory management are all provided for free with our system. The other benefit is all these features are seamless and work really well.

Incentivized

• Lag - The software lags a bit while communicating with server. It causes a little delay and frustration for certain features
• Reporting - Although the reporting is good enough it lacks a certain amount of customization for reports
• Integrations - While the software integrates smoothly with a lot of accounting softwares, it sometimes creates issues with certain l2c erp systems

Incentivized

• On the KDS, the system will re-fire tickets when we split checks and sometimes when simply closing out.
• On the KDS, when someone adds onto an order that has already been bumped from the screen and doesn't put the new item at the end of the queue. It bumps it to the front and keeps the original time of the original order. This makes it difficult to process the order and determine the priority of which order should be fulfilled.

Incentivized

Upserve is very intuitive. It utilizes a tab system along the left side of the screen for easy access to menu categories. After choosing the tab you want to view (i.e. Food), all the food items and/or sub categories show up instantly on the screen. once your items are chosen, you are a card swipe away from starting the payment process. Very easy. That said, there are a few minor issues with usability. For example, splitting checks is really quite difficult. You have to create new checks one at a time, then have to go searching for the checks to ring guests up. Really not intuitive on this front. Thankfully, it's not incredibly inhibitive

Incentivized

Seriously, if I could give a 12 rating I would. Upserve support is 24/7 and completely free. No extra fees on evenings or weekends and they are fast. You can actually start a chat support straight from your ipad screen. 90% of our support issues have been solved in just a few minutes from the chat screen. That said, I prefer the phone. Calling into Upserve support is just as easy and everyone is always friendly and fast

Incentivized

I haven’t used any other inventory management system before using inFlow Inventory, I feel very lucky to have found a software that does what I need it to do without the need to try any other software prior. It meets my eCommerce small business needs and I’m very satisfied with the customer service I receive from this app.

Lavu is the worst POS system I have ever encountered. It was the most frustrating part of everyone’s shift. They were never available for customer service, Upserve is. Their system would shut down across regions, Upserve does not. Upserve (at the time Breadcrumb) was highly rated and praised for simplicity.

Incentivized

• inFlow has a lot of important inventory management features, but I like the easy import tool that adds stock to the database in less than a minute.
• You can keep track of inventory, purchase orders, modify items, and generate reports of sales, salesperson, product, statistics. The possibilities are endless with this tool.
• The software is very easy to work with and see real-time updates. Everything from transferring stock to pulling stock and inputting new products is done with ease.

Incentivized

• Bestsellers and slower items rise to the top in reporting features, making analysis quicker.
• Dramatically reduced server error
• Posed a challenge to continue face-to-face contact between servers and cooks; the POS tends to end conversations about special orders, special customer requests or restrictions, and generally conveys the nuances that contribute to excellent service. So we have to make a conscious effort to continue talking to each other.

Incentivized