Likelihood to Recommend Informatica MDM is a complete MDM solution, from ingestion to data exposition. This tool helps us in gathering customer data, and also it makes it possible for us to support our customers relationships and build customer-related strategies to improve their experience which helps to drive sales geometry and growth and customers satisfaction. On the other hand of price is relatively competitive.
Read full review Metastorm is well-suited for scenarios in which internal stress testing an application is needed in a hurry before showcasing it to potential customers. It supports different views of the process from Swimlane perspective, so different methodologies can be handled. It is an Enterprise level tool and handles both small and large projects quite well, although smaller companies may be stressed out by the amount of time it takes to properly maintain the application.
Read full review Pros This program raises us to a professional level where we have better versatility to control all the media of my work and have a correct response for each scenario. It is essential to be right about the destination and development of my data, Informatica MDM is here to simplify all these processes for its users. Read full review Complex routing of tasks based on calculated criteria Linking between tasks and accessing relevant information Organising, scheduling and prioritising Different views for different people Read full review Cons It is unfortunate how this program has a couple of limitations in terms of insertions; it does not have the ability to agglomerate and archive the data in real-time by groups. To have automation functions, the program is very limited in performing one task at a time, compared to other systems that perform functions simultaneously. Read full review The Metastorm process engine is based on an older version of .NET. Updating to a newer version would resolve several known issues with .NET email functionality. Metastorm builds web pages at run time. While the UI presented to the end user is fine, the Document Object Model is convoluted and subject to change with new releases. Providing a more simplified DOM or at very least a custom function to replace document.getElementById() would make client-side scripting a much more powerful tool. One function that I've seen Metastorm competitors do well, is email wizards. Having a WYSIWYG email editor would be really nice. Read full review Likelihood to Renew Supporting well in managing our huge customer base and managing the customer hierarchies well aligned with transactional processes
Read full review There are other products that seem to be a better fit for future initiatives.
Read full review Usability Strong Customer MDM capabilities for de-duplication, merging, golden record, exposing customer master data. Strong Integration capabilities
Read full review Although it is intuitive to use it does require training
Harish Rajput Business Excellence Manager - Lean Projects & Process Methodologies
Read full review Support Rating I'm not sure since I never used support. My colleagues never had any issues with it, therefore my rating would be an 8 with a certain range of uncertainty.
Read full review Great customer service for an API support related query
Harish Rajput Business Excellence Manager - Lean Projects & Process Methodologies
Read full review Implementation Rating The integrator did a fair job and even though Business Change Management was complex, it was well concluded on time
Read full review Alternatives Considered Informatica MDM has proven it's worth in the organization by driving the revenue growth. It saves our lot of time by filtering out duplicate values and helps in solving critical business problems. It is very helpful when we deal with a lot of data. Apart from this we can populate data on various third party integration which is most useful case
Read full review We found that OpenText MBPM held its own quite well against IBM BPM. We ended up choosing OpenText MBPM due to the analytics, complex routing, and the ease of SOA service integration. Furthermore, the ability to quickly develop simple User interfaces make this tool a daily component of our most-used toolbox components.
Read full review Return on Investment I cannot speak to this for 2 reasons. 1. I am not privy to the financials associated with this implementation or the previous one. 2. We have not hit our 'go-live' for this implementation yet to compare it's performance to our previous solution. Read full review The development of the ticketing system has enabled us to greatly improve customer relationships The scheduling and allocation of the tasks has reduced both the number of open tickets and the turnaround time to resolution Management information from the system has improved decision making Read full review ScreenShots