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Intelex EHSQ vs. Symantec Client Management Suite

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Intelex EHSQ

    Score2 out of 10
    N/AIntelex’s Environment, Health, Safety and Quality (EHSQ) applications are used to effectively manage all aspects of an organization’s quality program, as well as track safety data, and manage sustainability. It is designed to help manage, track and report quality-related metrics in real-time, comply with regulations and standards such as ISO 9001, and drive improvement. Functionality includes supplier management, audits and inspection management, compliance, and document and training…

    $44

    per month per user

    Symantec Client Management Suite

    Score2.5 out of 10
    N/ASymantec Client Management Suite is designed to automate time-consuming and redundant tasks for deploying, managing, patching, and securing desktops and laptops so organizations can reduce the cost and effort of managing Windows, Mac, Linux, and virtual desktop environments.N/A
    Pricing
    Intelex EHSQSymantec Client Management Suite
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Intelex EHSQSymantec Client Management Suite
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    User Ratings
    Intelex EHSQSymantec Client Management Suite
    Likelihood to Recommend
    10.0
    (4 ratings)
    8.9
    (14 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    6.0
    (1 ratings)
    5.0
    (2 ratings)
    User Testimonials
    Intelex EHSQSymantec Client Management Suite
    Likelihood to Recommend
    Intelex
    I would caution colleagues to make sure the system does what they need it to do and get it all in writing.
    Incentivized
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    Broadcom
    Whenever you have computers that aren't easily accessible or you have a big site to cover (or multi location), Symantec Client Management Suite (CMS) is really great to manage all your computers, if it's for installation, software, licenses or even status. Setting up all you need from CMS can take some time, especially when you're in a multi-location site. We had to ask the Symantec engineers to help us a couple of times and set things up because even if we followed the documentation, it wasn't an easy task. But at least, the Symantec engineers are people that know what they do and they're really efficient at it.
    Incentivized
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    Pros
    Intelex
    • Report and dashboard
    • Supplier audit
    • Non conformity
    • Approved vendor list
    • Audit cycle
    Incentivized
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    Broadcom
    • Patch Management: We are able to easily deploy patches to all our workstations and accurately report on compliance.
    • Software Delivery: We do a lot of software deployments to our end users and with CMS we can quickly create policies or tasks to perform these deliveries and get quick results on our success or failures.
    • Inventory: Ease of use to get reports of what workstations have what software installed, patch levels, or hardware specifications.
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    Cons
    Intelex
    • Implementation process is very difficult unless you are using the product out of the box
    • Licensing model is frustrating but they are willing to be flexible to make things work
    Incentivized
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    Broadcom
    • More transparency with the roadmap would be a welcome change. New and upcoming features are usually a surprise until a major Symantec Event takes place but little is heard about those features before and even after, in some cases, leading up to a release.
    • Documentation for some items is poor. Especially around the Workflow product. It was intended that the documentation for the elements in a workflow would be crowd-sourced, which is a good idea, but in order for that to happen, more people need to be using it and taking the time to draw up the documents.
    • Cost. Its always a big topic, especially in higher-ed, but Symantec could do more to lower its costs for some product lines in order to gain more acceptance and support. If that was done and more institutions could get their student workers to use the product, once they leave college and go into the "real-world" there is a possibility that they would start recommending Symantec products because of their use in College.
    Incentivized
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    Likelihood to Renew
    Intelex
    No answers on this topic
    Broadcom
    So far so good - no major issues with that technology.
    Incentivized
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    Support Rating
    Intelex
    We just upgrade the document control application from V5 to V6. There are still quite a bit of issues left unresolved.
    Incentivized
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    Broadcom
    Support at Symantec isn't that great. Client Management Suite isn't even listed on the Support Portal when trying to open a ticket. Your best bet for support is actually the user groups that Symantec hosts. The members of the groups are usually very responsive. With Broadcom buying Symantec, I've seen a huge jump in personnel leaving Symantec, so I'm assuming the support is just going to get worse. Recently for a simple question, I reached out to 5 people just to find out 4 of the 5 had left the company.
    Incentivized
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    Alternatives Considered
    Intelex
    We felt Intelex was more user friendly and provided the services we were seeking in a system. We evaluated all applications vs. our company needs and wants.
    Incentivized
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    Broadcom
    Although there are other tools that can be utilized I don't believe those tools are as robust as Symantec Management Platform. The Symantec Management Platform was chosen because of the value it returns internally and for our customers. You can pull just about any data element from an endpoint and provide detailed reports or great graphs for the C-Level
    Incentivized
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    Return on Investment
    Intelex
    • Postive
    • Improved process efficiency and
    Incentivized
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    Broadcom
    • SMP allows us to centrally manage all of our endpoints with little to no end user interaction.
    • With the new P2P downloading our bandwidth constraints have been almost completely removed.
    • Cloud Enabled Management (CEM) allows our remote users to receive the same updates as in-network devices without the need for a VPN connection.
    Incentivized
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    ScreenShots

    Intelex EHSQ Screenshots

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