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IBM Z IntelliMagic Vision vs. Spiceworks Cloud Help Desk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM Z IntelliMagic Vision

    Score9.8 out of 10
    N/AIBM Z® IntelliMagic Vision is a performance analysis solution that helps organizations monitor and optimize their mainframe environments. It enhances RMF and SMF data with built-in expertise to prevent disruptions, improve performance, and safeguard service availability.N/A

    Spiceworks Cloud Help Desk

    Score8.2 out of 10
    N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    IBM Z IntelliMagic VisionSpiceworks Cloud Help Desk
    Editions & Modules
    No answers on this topic
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    IBM Z IntelliMagic VisionSpiceworks Cloud Help Desk
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    IBM Z IntelliMagic VisionSpiceworks Cloud Help Desk
    Considered Both Products
    IntelliMagic, an IBM Company
    No answer on this topic
    Spiceworks Ziff Davis
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    16 Answers
    97%
    Would buy again
    35 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    16 Answers
    100%
    Delivers good value for the price
    35 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    16 Answers
    94%
    Happy with the feature set
    34 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    12 Answers
    100%
    Lived up to sales and marketing promises
    27 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    13 Answers
    100%
    Implementation went as expected
    31 Answers
    Features
    IBM Z IntelliMagic VisionSpiceworks Cloud Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of IBM Z IntelliMagic Vision and Spiceworks Cloud Help Desk
    Feature
    IBM Z IntelliMagic Vision
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.1
    56 Ratings
    1% below category average
    Organize and prioritize service tickets00 Ratings8.855 Ratings
    Expert directory00 Ratings5.548 Ratings
    Subscription-based notifications00 Ratings4.943 Ratings
    ITSM collaboration and documentation00 Ratings9.346 Ratings
    Ticket creation and submission00 Ratings10.055 Ratings
    Ticket response00 Ratings10.054 Ratings
    Self Help Community
    Comparison of Self Help Community features of IBM Z IntelliMagic Vision and Spiceworks Cloud Help Desk
    Feature
    IBM Z IntelliMagic Vision
    -
    Ratings
    Spiceworks Cloud Help Desk
    9.5
    53 Ratings
    17% above category average
    External knowledge base00 Ratings9.549 Ratings
    Internal knowledge base00 Ratings9.549 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of IBM Z IntelliMagic Vision and Spiceworks Cloud Help Desk
    Feature
    IBM Z IntelliMagic Vision
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.7
    53 Ratings
    8% above category average
    Customer portal00 Ratings9.847 Ratings
    IVR00 Ratings4.512 Ratings
    Social integration00 Ratings9.028 Ratings
    Email support00 Ratings10.047 Ratings
    Help Desk CRM integration00 Ratings10.029 Ratings
    Best Alternatives
    IBM Z IntelliMagic VisionSpiceworks Cloud Help Desk
    Small Businesses
    No answers on this topic
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    No answers on this topic
    LiveAgent
    Score8.8 out of 10
    Enterprises
    No answers on this topic
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    IBM Z IntelliMagic VisionSpiceworks Cloud Help Desk
    Likelihood to Recommend
    9.8
    (16 ratings)
    10.0
    (84 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    10.0
    (29 ratings)
    Usability
    9.8
    (5 ratings)
    9.8
    (10 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    8.7
    (26 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    9.9
    (5 ratings)
    -
    (0 ratings)
    User Testimonials
    IBM Z IntelliMagic VisionSpiceworks Cloud Help Desk
    Likelihood to Recommend
    IntelliMagic, an IBM Company
    IntelliMagic Vision for z/OS is perfect for just about any after-the-fact analysis that I have tried to use it for. Sometimes it doesn't provide support for the latest SMF fields, but that is the nature of SMF data analysis - it is impossible to keep up with the rate at which new SMF fields are added. Combine that with the fact that the description of new fields is often poor, and it is amazing that IntelliMagic Vision for z/OS is as up-to-date as it is. I think that less experienced users might benefit from material that more clearly differentiates products like IntelliMagic Vision for z/OS, which feed off SMF data, and products like Omegamon, which report in real-time contents of various system control blocks.
    Read full review
    Spiceworks Ziff Davis
    It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
    Incentivized
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    Pros
    IntelliMagic, an IBM Company
    • IntelliMagic Vision for z/OS is easy to use for beginners and experts.
    • Search and drill down helps to find overview and deep dive.
    • IntelliMagic has implemented expert knowledge into Vision and the rating of the report is really helpful.
    • Predefined reports can be modified very easily and individually adapted reports (replacement of old SAS programs) are also possible without any problems
    Read full review
    Spiceworks Ziff Davis
    • It helps to multitask, even on the go with the mobile App.
    • We can customize to meet your needs with automated responses, notifications, and templates.
    • Detailed reports allow managers to keep track [of] and analyze data.
    • Allows for a database to store notes helpful for future tickets.
    Incentivized
    Read full review
    Cons
    IntelliMagic, an IBM Company
    • The voluminous data is a challenge for all tools. As always, improved response time is always appreciated.
    • I really appreciate reading the descriptions and field descriptions that are provided with the screens. All additional elaborations will be appreciated.
    • Monthly trending and cyclical pattern detection
    Read full review
    Spiceworks Ziff Davis
    • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
    • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
    • Improved ability to customize the system generated emails to improve the formatting and company branding.
    Incentivized
    Read full review
    Likelihood to Renew
    IntelliMagic, an IBM Company
    In comparison to other products (even on IBM Z), IntelliMagic Vision for z/OS is really RAS (reliability, availability, and serviceability). The GUI is really stable; analyze/reduce jobs with detailed diagnostics; restart functions with Automator
    Read full review
    Spiceworks Ziff Davis
    Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
    Incentivized
    Read full review
    Usability
    IntelliMagic, an IBM Company
    with more than 12 years of experience in Mainframe performance tuning and analysis, it was much easier to translate and understand the tool. New college grads without Mainframe exposure struggled a bit to connect the dots, it might be good to have a recording from IM to go through mainframe basics before the staff start to use the tool covering mainframe concepts than tool itself.
    Incentivized
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    Spiceworks Ziff Davis
    Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
    Incentivized
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    Reliability and Availability
    IntelliMagic, an IBM Company
    No answers on this topic
    Spiceworks Ziff Davis
    We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
    Incentivized
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    Support Rating
    IntelliMagic, an IBM Company
    Really highly skilled IntelliMagic team:
    • Head of IntelliMagic (Gilbert Houtekamer, Els Das and Jean-Marc van der Kolk)
    • Account manager DACH/Europe local support team ...
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    Spiceworks Ziff Davis
    Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
    Incentivized
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    Implementation Rating
    IntelliMagic, an IBM Company
    No answers on this topic
    Spiceworks Ziff Davis
    If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
    Incentivized
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    Alternatives Considered
    IntelliMagic, an IBM Company
    These are the legacy products that have been used for capacity/performance/billing and report generation over many years. Some are better suited for solutions using programmatic interfaces ( internal billing ), and processing IMS transactional data in particular. For most tasks, however, Vision can generate charts, provide levels of drill-down, allow a focus on analysis rather than report generation, much faster with greater reliability and less required training than the above products
    Incentivized
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    Spiceworks Ziff Davis
    EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
    Incentivized
    Read full review
    Return on Investment
    IntelliMagic, an IBM Company
    • Based on data from Vision, we have not had to expand the hardware this year.
    • Any expansion of hardware in the coming years can be well supported by figures from Vision.
    Read full review
    Spiceworks Ziff Davis
    • Positive - Allow organizations to implement structured Help Desk procedures.
    • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
    • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
    • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
    Incentivized
    Read full review
    ScreenShots

    IBM Z IntelliMagic Vision Screenshots

    Screenshot of where IBM Z IntelliMagic Vision for z/OS evaluates CICS metrics against best practices to highlight availability risks. Results are shown in red, yellow, and green, with detailed views by group, region, or time charts.Screenshot of an automated analysis of 80+ metrics for Db2 members and buffer pools, which detects availability and performance risks. The interactive report highlights warnings and exceptions, with drill-down capabilities for root cause analysis.Screenshot of a time chart for metrics. These are used to explore potential relationships during analysis. For example, assess time-of-day correlations between metrics with exceptions (orange/red borders) and overall get-page activity.Screenshot of where to filter network traffic by class or IP range to analyze protocol-specific data, including encryption algorithms, key lengths, and cryptographic attributes.Screenshot of analysis of transaction rates alongside response times to identify issues or track workload trends. Viewers can break down response times into components like System of Record (SOR) time, with adjustable data granularity.Screenshot of visual charts and dashboards, these showing CPU usage and transaction rates of WebSphere application workloads over time, enabling clearer communication and informed planning.