Intercom vs. JitBit Help Desk
Intercom vs. JitBit Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
JitBit Help Desk | Small Businesses (1-50 employees) | JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features. | N/A |
Intercom | JitBit Help Desk | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | JitBit Help Desk | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | JitBit Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | JitBit Help Desk | |
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Likelihood to Recommend | 9.0 (263 ratings) | 8.0 (4 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (171 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | JitBit Help Desk | |
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Likelihood to Recommend | Intercom | JitBit Software |
Pros | Intercom | JitBit Software |
Cons | Intercom | JitBit Software |
Likelihood to Renew | Intercom | JitBit Software No answers on this topic |
Usability | Intercom | JitBit Software No answers on this topic |
Reliability and Availability | Intercom | JitBit Software No answers on this topic |
Performance | Intercom | JitBit Software No answers on this topic |
Support Rating | Intercom | JitBit Software No answers on this topic |
Online Training | Intercom | JitBit Software No answers on this topic |
Implementation Rating | Intercom | JitBit Software No answers on this topic |
Alternatives Considered | Intercom | JitBit Software |
Return on Investment | Intercom | JitBit Software |
ScreenShots | Intercom Screenshots |