Intranet Connections vs. Nconnect

Intranet Connections is well-suited for organizations looking for one platform to fulfill a variety of needs, from sharing communication and documentation to create "sections" for various department units. If you're looking specifically to create a searchable knowledgebase, Intranet Connections can do that, but other platforms are potentially more appropriate if that is the only need you're trying to fill.

OnSemble is solving a lot of problems that our organization had prior to its implementation:

• We can track communication readership.
• We can engage with our fellow teammates through chats and recognition.
• We have a central location for all job-related links.
• We are just now delving into adding departmental pages so folks can communicate within their teams.

I'm not sure of a scenario where OnSemble wouldn't be appropriate - if you have a company that needs to centralize communication, documentation, and share ideas, it's an excellent choice.

Incentivized

• Timely Support
• Excellent Customer Service

• Ease of Use - with limited html or design experience, I was able to pick up building and updating in our OnSemble portal with minimal struggles.
• Customer Service and Support - Passageways employees are hands down the best, always willing to take extra time to dig in, troubleshoot, and resolve any issues in an extremely timely manner. They are always pleasant and super helpful.
• Customization - the available site of modules offered allow for a "site" that is suited for the differing needs of each business OnSemble is being used by. From calendars, to document repository, to creating content pages for staff, the possibilities for customization are almost limitless.

Incentivized

• There isn't availablity to help with charity drives. We aren't able to track or even graph information as it becomes available.
• We also have repo vehicles and are not able to have employees bid on these items anonymously. Even though we have the Buy/Sell asset it doesn't allow for any items to be sold this way.
• It would also be nice if we were able to interface with our current internet site. For example, it would be nice to post our Community Outreach Calendar for all of our regions to our webpage, so we don't have to double create work.

Incentivized

• Now that we're customers, the support function is not as strong. If we have a question, we are pointed towards articles so we can "self serve". Sometimes it is important to pick up the phone and talk to someone, which is a service that they've eliminated. Everything is self-help or email ticketing.
• When creating the portal, we didn't know what we didn't know. There were some instances that if we hadn't asked a question, we never would have been told about a product/feature that we didn't know we had access to. Our banner almost wasn't implemented in time because the person in charge of it left the company and we didn't know that we needed to follow up on that.
• While being able to completely customize the portal is a HUGE strength and not a problem since our implementation team consisted of marketing professionals with design experience, it is also a weakness. If you are tasked with creating the portal but don't have design capabilities, I highly recommend looping in someone who does.

Incentivized

Easy to navigate, easy to build pages in, easy to update. Harvester's OnSemble portal makes our days so much easier

Incentivized

I have always been pleased with my experiences with OnSemble's Support team. First, they have a great library of articles to help me study and guide for many of my questions. But when I cannot quite comprehend, or I "run into the wall", I can be assured that I'll be contacted quickly with a pleasant voice to work through whatever my question/issue may be. Kudos to OnSemble Support!

Incentivized

We currently have not evaluated any other intranet services, but we will be looking at the system functionality it doesn't offer vs another provided that does.

Incentivized

The software is easy to use, customizable, and intuitive to its users

Incentivized

• Personalized information - internal communications sent to the people that really need them.
• No more e-mails with internal communications.
• Everything in one place, literally.

Incentivized

• Having the proper, current form readily available is paramount since many are guided by regulatory dictates.
• The corporate directory provides a pix, hire anniversary date, and birthdate (sans year), along with the usual location and contact information. So besides being a tremendous convenience when needing to contact someone, we can meet new people and celebrate life events with one another.
• Having "controlled" and "guided" help desks helps manage the extreme variety of information [that] may come in. It helps translate the user's interpretation of the issue into something more understandable.

Incentivized