Intuit Online Payroll (discontinued) vs. Vibe HCM

I believe the ideal scenario is when you are already using the Intuit family of products and the payroll bolts on to your existing QuickBooks infrastructure. Payroll software products have been around a long time, and this is a very competitive niche. Most of the companies do a good job of filing taxes promptly, reporting W-2 items properly, providing good reports, etc. Where you might really get some extra efficiency and benefit is the fact that the payroll is woven into the accounting system, creating one seamless enterprise solution. Also, where it might be less appropriate is in a really simple use case such as a one person company where there aren't complex fringe benefits to deal with. In that scenario, you can set up the ACH debits directly with the state agency and the IRS and possibly file your own 941, 940, W-2/W-3 and state equivalent forms. Of course, if you're willing to do this and are good with details, you can save yourself some money.

Incentivized

It is best suited for companies that want their HR function streamlined and automated. It's also suited for companies that want their employees to engage more and collaborate on the same platform.

Incentivized

• Integration with QuickBooks Desktop. This is the key strength of IP... it is a complete, native integration and let's you maintain all employee records and time keeping in QuickBooks
• Job Costing. Another key differentiation -- some payroll outsources say they do true job costing (by work or item code). Don't believe them. If its' not integrated with your accounting system, you will not get "TRUE" job costing. You can get costs ASSIGNED to jobs (which may be fine), but you won't get item level detail in QuickBooks from anyone but Intuit.
• Variety of Payment options. Use Direct Deposit or manual checks... or whatever you want. Since its in QB, you can make payments any way you want.
• Cash Flow. This is both good and bad, but IP will not take taxes out of your bank account until they are due. That's different than some other providers that want assurance that you have the tax payments available at the moment you push "SUBMIT."

Incentivized

• Vibe HCM is highly configurable. That flexibility is extremely useful.
• The portal pages create a friendly user experience that aids in adoption.
• Vibe takes action on change requests and enhancements quickly.
• The number of employee self-service options allow for easy colleague use.

• My biggest issue is that they do continue to raise their prices on a regular basis and it makes people feel stuck when there are so many clients already using the system.
• They do not support roaming employees, so employees that cross over into various tax jurisdictions in one pay period pose a challenge for calculating taxes and pay.
• The setup can be a bit daunting still if you are not familiar with the system or the various taxes and requirements for reporting.

Incentivized

• Any areas of opportunity are discussed and addressed. They are incredibly open to suggestions and have an overall attitude of continuous improvement. No possibility goes unexplored.

Works perfectly as advertised. Our simple needs are well taken care of.

Incentivized

I would rate it a 0. It gets worse and worse all the time. It seems like every time I go into IOP to run a payroll for one of my clients, I have one more problem.

It works just as advertised! Not always the case with solutions. Flexible and configurable!

World class service and support! Second to none!

The customer support personnel have always walked me through the steps they need to take to assist me. Never rushed through anything. Always exceptionally thorough, answering all my questions and even sharing my screen visually (I have control, not them). It actually helps me to resolve future issues and questions, if they should arise.

Incentivized

The customer support team is responsive and always available for solving technical or implementation issues that may arise from clients.

Incentivized

It's a payroll software with decent customer support readily available and direct integration with my accounting tools. This made it a prime fit for me, and made payment and tax reporting relatively simple, and errors readily correctable. It does not have time tracking, and I still believe that this software is overpriced, but it's the best fit for me right now.

Incentivized

We selected Vibe HCM about 2 1/2 years ago because they approached communication and the interaction between the employer and the employee so differently. It was a combination of connection and transaction. You have a system that meets the business need and functionality but that connects with your employee in such a fresh non-corporate way. It's not just about automating a process but building an environment that surrounds those daily business transactions that looks and feels how we interact on the web and social media. It totally transforms not only the user experience but the employers as well. It makes us think a little bit more about the touch points we have with our employees and how we want those to look/feel and resonate.

• Positive: Less of a learning curve to train payroll accountants, as they are already familiar with using Intuit. Also, in general there are a larger pool of candidates who know this system than many of the other "niche" lesser known payroll products.
• Positive: More options to choose from depending on the level of service needed. For example, there is a Full Service offering if needed. This might apply to an organization that doesn't have the resources available or an internal person who has the time/bandwidth to handle the entire company's payroll. Thus, it is possible to cherry pick the level of service needed depending on the type of company/situation.
• Positive: Good audit trail. This can be extremely important and cost efficient when a business is going through an external audit by an outside CPA firm and the payroll accounting function is undergoing testing (ie. less time required by the external auditor would likely lower their bill for their services).

Incentivized

• Vibe HCM has been providing Zions Bancorporation with range of tools that fully encompass all areas of HR Operations. We have found that these tools have made our business process more efficient.