TrustRadius

Invoca vs. U-Analyze

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Invoca
Score 9.9 out of 10
N/A
The Invoca platform delivers the inbound call intelligence required for marketers to capture and optimize customer engagement and sales beyond the click. From attribution to intent, marketers gain a complete understanding of the customer's journey across digital, mobile and offline touchpoints so they can optimize their marketing spend, drive quality inbound calls and deliver a better customer experience.N/A
U-Analyze
Score 0.0 out of 10
N/A
U-Analyze, from Uniphore, is a post-interaction analytics tool. It enables call and contact center agents to analyze large volumes of customer interactions across digital channels. The vendor aims to help automate call quality management, extract actionable insights from customer conversations, help drive agent compliance, and improve overall agent performance and productivity.N/A
Pricing
InvocaU-Analyze
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
InvocaU-Analyze
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
InvocaU-Analyze
Considered Both Products
Invoca
LG
Leo George
Relationship Manager
Chose Invoca
We used Convirza for a long time and had a pathetic experience as we were paying a high price for nothing special. Convirza was not so good in call tracking and had fewer features as compared to Invoca, and Invoca’s price is also amazing. It has all the essential features that …
Verified User
Anonymous
Chose Invoca
We've used other tracking systems, and in general, they are either not as powerful in terms of functionality, or have far worse user interface than incova has. Invoca is more expensive, but it does seem that the development and design investments have paid off in creating a …
Verified User
Anonymous
Chose Invoca
Invoca's ease of implementation through Google Tag Manager and its integrations with Google Ads and Salesforce Marketing Cloud have made it a preferred choice for call tracking solutions.
Verified User
Anonymous
Chose Invoca
Vivint has evaluated other call tracking platforms, such as Retreaver and Call Dialogue. These entities have great call tracking features, and they certainly merit consideration from prospective clients. Invoca's long-standing history in call tracking instilled significant …
Verified User
Anonymous
Chose Invoca
Invoca is very user-friendly. It was easy to learn how to navigate and has a very user-friendly interface. It's hard to compare it against SaaS solutions like Five9 because their functions are different. Originally we selected Invoca because we were unaware of any SaaS …
Chose Invoca
Invoca is far more advanced than CallRail, but my favorite product (which isn't listed here) is by far Ringba. Ringba is the most sophisticated call-tracking platform and provides more customization & detailed reporting dashboards.
Verified User
Anonymous
Chose Invoca
Invoca is the only platform that I have used. I will not be able to provide a comparison to other call platforms.
Verified User
Anonymous
Chose Invoca
Invoca's reporting is nicer; however, it's nice that LeadsPedia centralizes call and form tracking.
Verified User
Anonymous
Chose Invoca
No other products like Invoca have I used yet.
Verified User
Anonymous
Chose Invoca
Invoca is the best call tracking system I have used. It works, is easy to use, and doesn't have many issues.
Chloe Tollefson | TrustRadius Reviewer
Chloe Tollefson
Director of Marketing
Chose Invoca
Invoca is way easier to use. It has always been the easiest to use and the most simple to get campaigns started with quickly. I like the reporting functionality as well.
Verified User
Anonymous
Chose Invoca
Marchex is the old school company that offers similar solutions. Invoca has more and better technologies with which to track call data.
U-Analyze

No answer on this topic

Best Alternatives
InvocaU-Analyze
Small Businesses
ServiceTitan
ServiceTitan
Score 7.2 out of 10
Invoca
Invoca
Score 9.9 out of 10
Medium-sized Companies
Revenue.io
Revenue.io
Score 8.0 out of 10
Revenue.io
Revenue.io
Score 8.0 out of 10
Enterprises
Revenue.io
Revenue.io
Score 8.0 out of 10
Revenue.io
Revenue.io
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
InvocaU-Analyze
Likelihood to Recommend
9.0
(0 ratings)
-
(0 ratings)
Support Rating
8.2
(0 ratings)
-
(0 ratings)
User Testimonials
InvocaU-Analyze
Likelihood to Recommend
We are able to reduce non-sales calls by being able to attribute [the source of incoming calls]. But it needs patience and a long time to get the benefits of its AI capabilities. So RoI could be a longer run. It is expensive if we needed a simple call tracking solution only.
Verified User
Anonymous
Read full review
No answers on this topic
Pros
  • From an accounting perspective, Invoca makes it easy for us to determine where our call revenue is coming from and what call type generated the paid call.
  • Their dashboard is very user-friendly. I like how you can see everything from the top level and see total call volume, commission paid, and conversion rate. But you can easily drill down into each campaign level too.
  • Lastly, you can easily create call campaigns and create individual phone numbers. I especially like how we're able to create a ring pool that allows us to track exactly where the call is coming from, and it's not difficult to setup.
JH
Jason Haase
Finance Manager
Read full review
No answers on this topic
Cons
  • Learning Invoca can be a bit of a challenge, as many items are hidden in various views.
  • It does lack the ability to speak with 3rd party software with Zapier
  • In certain ways, too much functionality for basic campaign setup.
  • They do not try to take a business development role with their users to help them grow their business.
Verified User
Anonymous
Read full review
No answers on this topic
Support Rating
Invoca's client success team is great to work with, which is a nice value proposition for their business (many SaaS providers struggle with this). Their support team is very talented and fully capable of addressing the vast majority of questions that they receive. I haven't encountered any negative experiences when requesting assistance.
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
We used Convirza for a long time and had a pathetic experience as we were paying a high price for nothing special. Convirza was not so good in call tracking and had fewer features as compared to Invoca, and Invoca’s price is also amazing. It has all the essential features that we were looking for, like call scheduling and call recording, that are essential for marketing campaigns too. Its reporting dashboard is our least favorite thing about it.
LG
Leo George
Relationship Manager
Read full review
No answers on this topic
Return on Investment
  • It is really useful to set a price you will pay for inbound calls, and let Invoca manage that tracking system.
  • We were able to run campaigns that could not have run otherwise because we had the call tracking for those calls.
Verified User
Anonymous
Read full review
No answers on this topic
ScreenShots