JAGGAER vs. Thomson Reuters ONESOURCE

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
JAGGAER
Score 6.8 out of 10
N/A
JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement leaders and suppliers. The result is a fluid supply chain driven by spend analysis, contract management, and an accounts payable solutions.N/A
Thomson Reuters ONESOURCE
Score 7.3 out of 10
N/A
Thomson Reuters ONESOURCE is a portfolio of tax and accounting technology for corporations designed to help users boost collaboration with departments and partners and ensure seamless tax compliance no matter where a company does business.N/A
Pricing
JAGGAERThomson Reuters ONESOURCE
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
JAGGAERThomson Reuters ONESOURCE
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
JAGGAERThomson Reuters ONESOURCE
Top Pros
Top Cons
Features
JAGGAERThomson Reuters ONESOURCE
Type of tax
Comparison of Type of tax features of Product A and Product B
JAGGAER
-
Ratings
Thomson Reuters ONESOURCE
7.7
2 Ratings
9% below category average
Sales and Use Taxes00 Ratings8.02 Ratings
Cross-border Taxes00 Ratings8.01 Ratings
VAT / GST Taxes00 Ratings8.01 Ratings
Energy and Fuel Taxes00 Ratings7.01 Ratings
Tax Reporting & Compliance
Comparison of Tax Reporting & Compliance features of Product A and Product B
JAGGAER
-
Ratings
Thomson Reuters ONESOURCE
7.8
3 Ratings
8% below category average
Geolocation for Tax Assessment00 Ratings8.02 Ratings
3rd-Party Software Integrations00 Ratings8.02 Ratings
Tax Data Reporting00 Ratings9.03 Ratings
Compliance Administration Management00 Ratings7.03 Ratings
Tax Exemption Processing00 Ratings8.02 Ratings
Tax Document Management00 Ratings8.02 Ratings
Complex Tax Scenario Management00 Ratings7.02 Ratings
Best Alternatives
JAGGAERThomson Reuters ONESOURCE
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Score 8.7 out of 10
Canopy
Canopy
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Medium-sized Companies
Esker
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LOVAT
LOVAT
Score 10.0 out of 10
Enterprises
Oracle Fusion Cloud ERP
Oracle Fusion Cloud ERP
Score 8.3 out of 10
Vertex
Vertex
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
JAGGAERThomson Reuters ONESOURCE
Likelihood to Recommend
9.0
(35 ratings)
8.0
(7 ratings)
Likelihood to Renew
7.4
(17 ratings)
-
(0 ratings)
Usability
8.2
(5 ratings)
-
(0 ratings)
Availability
9.0
(2 ratings)
-
(0 ratings)
Performance
8.9
(3 ratings)
-
(0 ratings)
Support Rating
8.2
(9 ratings)
5.9
(2 ratings)
In-Person Training
6.0
(1 ratings)
-
(0 ratings)
Online Training
7.0
(3 ratings)
-
(0 ratings)
Implementation Rating
9.0
(3 ratings)
-
(0 ratings)
Configurability
6.4
(1 ratings)
-
(0 ratings)
Ease of integration
9.1
(1 ratings)
-
(0 ratings)
Product Scalability
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
JAGGAERThomson Reuters ONESOURCE
Likelihood to Recommend
JAGGAER
As a purchasing app, it is excellent. I cannot speak to its usefulness in the AP area. it may be less useful in a different environment, such as manufacturing. For research and healthcare use, it is excellent. Also, we use Banner as our ERP. SciQuest is well versed with integrating with Banner. Users with a different ERP may experience less pleasant results.
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Thomson Reuters
We use [Thomson Reuters ONESOURCE] to prepare federal and state income tax returns which allows us to complete the work assigned very quickly and allow senior members of the team to review the work before submitting in a very fluid state. While not in the tax or busy season, the program is not as used as much.
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Pros
JAGGAER
  • Source to settle: Although we did not purchase all the new applications in the suite SciQuest made, what we did use, worked and worked nicely. With SciQuest you can get a turn-key system.
  • I love the way SciQuest rolls out changes, measuring customer feedback, and rolling out major changes 3 times a year. Like clockwork you know what to expect ahead of time, deciding whether or not you need a particular enhancement (if optional), having plenty of time to make adjustments in business processes if needed, and/or user-base announcements.
  • I was always astonished to see both clients and potential clients come to the conferences. SciQuest would allow the "mixing" of clients and potential clients, apparently unafraid of any negative commentaries the potential clients might get. That has always been impressive to me as a techie myself.
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Thomson Reuters
  • ONESOURCE is excellent for providing a holistic suite of products that are specifically geared toward tax compliance.
  • ONESOURCE also does an excellent job of maintaining a fresh look and appearance to their products, but doesn't change the base functionality just to sell more or improve the look of the product.
  • ONESOURCE also does an excellent job of maintaining current tax information. In an ever changing tax world, this is the most important thing for a piece of tax software to provide.
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Cons
JAGGAER
  • Their existing pricing model for the number of Suppliers onboarded or removed has been a little disappointing as there are times when suppliers do have to be switched out.
  • They have greatly helped in making UNSPSC updating easier, but I would like to be able to get an extract with a delta that would make it easier for us to update our ERP as this information needs to be stored on both sides.
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Thomson Reuters
  • ONESOURCE absolutely needs to restore their TIN Matching feature. Not having a TIN Matching feature is huge and needs to be addressed immediately.
  • The software interface itself is outdated and clunky. It is way behind in terms of user-friendliness and convenience. Additionally, it is only compatible with Internet Explorer. ONESOURCE is literally the only reason I would ever access Internet Explorer which is notably slower and more prone to freezing than Google Chrome or Safari. A good portion of our business uses Macs which means they are SOL on accessing ONESOURCE.
  • The ability to look at multiple tax years for a single recipient would be huge. Currently, if a recipient asks us to pull three years of data, this means three different searches within each year's ONESOURCE instance. It's tedious and could be improved.
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Likelihood to Renew
JAGGAER
Simplified and user friendly system that has been implemented across our entire institute and with all of our vendors. We really like this program and it works well for us. Changing to another program would be a significant time investment and hassle
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Thomson Reuters
No answers on this topic
Usability
JAGGAER
There is a 3 month learning curve and then the features are easy to use. My AP team processes 400 invoices daily through the system. The things to watch for are vendor billing mistakes (no/incorrect PO number, information discrepancies) and buyer purchase request inconsistencies. Those are part of AP anyway so maybe it is what it is. The Sciquest AP software performs as designed some improvements needed. In our system I have documented a list of 60 improvements that could increase throughput up to 50%. Those improvements include making the AP records GUI format more customized for AP purposes, and improving the QC tolerance functionality, which can be laborious to sync (Match).
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Thomson Reuters
No answers on this topic
Reliability and Availability
JAGGAER
They have had only a couple of very quick occasions where they were down for 1-2 minutes. One time they had a problem adding attachments. Very Reliable!
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Thomson Reuters
No answers on this topic
Performance
JAGGAER
Having used SciQuest for over five years and having their competitors, SciQuest offers the best user experience and integration between vendors and ERP.
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Thomson Reuters
No answers on this topic
Support Rating
JAGGAER
They usually respond to medium-to-low priority issues very quickly, and high priority issues almost instantly. Their support team is knowledgeable and responsive. Their Supplier Enablement team is very good and is a feature that most of their competitors don't have. The company makes a serious effort to maintain good relationships with their customers.
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Thomson Reuters
The ONESOURCE support has improved significantly over the years. Support sends out emails with the answer provided which helps in the future when the same issue occurs. This reduces the amount of calls to ONESOURCE Support as you can better document the calls and rely on previous answers if the same issue occurs. ONESOURCE support has also implemented a callback feature that reduces the amount of time spent on hold.
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Online Training
JAGGAER
SciQuest has changed its name to Jaggaer.https://www.jaggaer.com/
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Thomson Reuters
No answers on this topic
Implementation Rating
JAGGAER
We had an internal project manager who was well versed in PMI methodologies. I think the implementation would have gone far less successfully, or may even have failed entirely, without her. She was able to do all the things a project manager is supposed to do, and in an ordered and organized manner.
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Thomson Reuters
No answers on this topic
Alternatives Considered
JAGGAER
Again, our SciQuest system integrates with Banner. Banner does have a way to create, approve and report on POs. However, the SciQuest product is so much more user friendly, so the learning curve is very steep. Also, SciQuest gives us a lot more detail in our reporting and PO history, which is helpful when trying to remember what happened 6 month ago
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Thomson Reuters
As I said it is an easy-to-use platform and saved us time and money. They have great customer service and have helped our company get new hires checked and in-service faster than our old company. By combining the two services in one place it has made it easier for the new hire and the HR staff to track results. I am a fan!
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Scalability
JAGGAER
Highly reliable remotely hosted PTP solution that interfaces with our remote OCR vendor and with university sited operational servers. Twice a year over the last 3 years a SciQuest/OCR system file handling or network problem occurs that gets fixed within a day.
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Thomson Reuters
No answers on this topic
Return on Investment
JAGGAER
  • Customers seem to be fine with selecting requisition items and having them pushed back via carts to a legacy system.
  • Converting one's legacy ERP system to a SaaS solution may prove to be too much of an overhaul in regards to converting to a new set of rules which do not fit exactly with current business processes. The inability to enhance in great detail is also a drawback for customers coming from a highly modifiable system.
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Thomson Reuters
  • Leaves sales tax off invoices from time to time.
  • Reduces the amount of manual work needed to calculate sales tax and to update tax rates.
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ScreenShots