JetRails vs. Pantheon

JetRails is perfect for our small online company. We do not have our own in-house web team, so having a company like JetRails that clearly cares about the success of our website and is patient and understanding of our limitations on technical knowledge is incredibly valuable. We originally started out on HostGator and the help and customer service was 0; we were left on our own. Working with JetRails is the opposite; it provides peace of mind and assurance.

Pantheon is excellent for medium-large websites that require high availability and a managed workflow. It would be inappropriate for small websites because of the cost or for situations where more control of the environment is appropriate. We find it useful because we rarely do anything outside of the Drupal application.

Incentivized

• Hosting.
• Magento hosting.
• Big Commerce hosting.

• Effective use of our codebase deployment and implementation.
• The dashboard functionality and general stability and security are excellent.
• The server is quite consistent, and if you need assistance from the support team, they are very quick to respond.
• Automatic updates let me ensure that my customers have safe websites without increasing my own expense.
• The team offers excellent assistance and help for chat.

Incentivized

• Expanded offering for Wordpress

• Pricing structure has too large of a jump between Basic and Performance plans
• Have run into issues with prescribed WP updates not working through dashboard and having to do manually.
• Pantheon site dashboard occasionally is unavailable (the site is never affected though)

Incentivized

The environment is stable and we have not had any issues/downtime. The annual cost is reasonable.

Incentivized

JetRails staff is very, very, very knowledgeable.

Pantheon is an easy system, especially to the users with previous experience with other similar platform and the interface is clear enough to easily understand how things operates. On the Cloud deployment everything also works effectively and the technical team from Pantheon community are very helpful on providing the necessary assistant to their customers.

Incentivized

10/10 hands-down! Support is very fast to respond to tickets. We have an account manager who keeps me informed and is easy to work with. We also have a customer support representative who reaches out and checks in on us from time to time. I am serious when I say that they act like they are part of our company and our team, and not just a vendor. That level of support and confidence is hard to come by these days.

Even tier 1 Pantheon chat and ticket support are knowledgeable, competent, and useful. They routinely understand and promptly resolve urgent, complex, and/or unusual issues that other hosts need to escalate to tier 2 or tier 3 support personnel. I honestly can't think of a truly negative or disappointing support experience in the years I've used Pantheon hosting for client websites.

Incentivized

Once the environments were up and running, the implementation was easy to synchronize with latest data prior to switchover.

Incentivized

JetRails works well in conjunction with a wide variety of hosting solutions.

Although it may seem a good fit for a company that needs extra control over the deployment process and development process, for a firm that is mainly concentrating on SEO, it would be an overkill. Pantheon provides that sweet automation that allows us to shed some weight on development and focus on our business activities.

Incentivized

• Saved us time
• Saved us money

• Pantheon allows ordinary sites to excel esp if there is consistent development going on behind the scenes.
• Website management is super easy and the hosting fee gets paid off as you save on developer hours.
• Expensive for those who are not consistently developing on the platform, there are other options out there at better price points.

Incentivized