JFrog Artifactory vs. Receptive.io (discontinued)

It works at scale and a large number of accessible pipelines for searching, repository updates and indexing will become easier. JFrog provides end-to-end solutions for all DevOps needs. With this, Jfrog Artifactory specifically implements the management of highly available repositories, with a smooth interface and integration with all the main CI tools on the market.

Incentivized

Receptive is very effective for multiple internal teams/department of a single product who need to scale their product feedback management effectively. We've been leveraging it for one of our products and it was so successful, that we implemented it with a second product. The main issue we ran into situationally with that was managing 2+ modules (products) in Receptive; it was a bit more difficult to present Receptive to two different customer bases/users (we couldn't change the appearance) and slightly confusing to do within the app (lots of filtering needed). I have heard that support of multiple modules is something that Receptive will likely be working on in the near future, so that's good news.

Incentivized

• Artifactory Management acting as a repository manager of docker images, application and component dependencies
• Automate pipelines and thereby releasing changes faster
• Supports high availability and scalability with multi site replication

Incentivized

• Captures feature requests from customers
• Organize feature requests
• Communicate progress updates to customers

Incentivized

• We can always use support for more different types of packages in Artifactory.
• We also would like to see the Artifactory X-Ray produce continue to mature.

Incentivized

• Filtering in general is not easy
• I would like to be able to create a leadership priority dashboard
• I would like to know easily when something has been linked to Jira

Incentivized

The main problem that seems intractable is getting the checksum of the artifact. Managing container artifacts is a game changer for us during project execution, as the container artifact type exposes all base image and Docker file steps. This makes debugging or analysis easier. Jfrog Artifactory provides promotion feature and can automated from one environment repo to another environment repo before the deployment occurs.

Incentivized

Support tickets take days to respond. The most basic of questions that should be knocked out in a few hours don't get answers for days. Tickets are also closed without resolution.

I have not had a lot of contact with support, but when I do it's quick and accurate info.

Incentivized

JFrog Artifactory has a much more friendly GUI, making package exploration less of a chore to do. Other than that, their features are pretty much comparable to each other. Both support multiple types of packages; both have API that can integrate well with CI/CD pipelines.

Incentivized

We had UserVoice prior to Receptive but it was just too clunky and extensive for our needs. It was less about automation and still very manual work to process feedback. It also didn't provide collaboration levels that we needed for our internal teams to work together. ProdPad was a very clean tool but also didn't enable us to automate the process like Receptive does.

Incentivized

• So many times it happens at the time of dependency resolution some of the servers are down e.g NPM, Maven central, PiPy in that cause our builds starts failing. By proxying these repositories with JFrog this is never happened again.
• It reduced the additional cost of container image registry and management effort.
• Support of integration with Build, Monitoring, and CI tools resulted in smooth automation and management.

Incentivized

• We were managing these enhancements in our support ticketing system, using spreadsheets, and it was TERRIBLE. Being able to tell a user "Great idea! Submit it to Feedback!" has saved my support team hundreds of hours.
• We have reduced incoming support requests when the request is really an enhancement - the ability to have a "Suggest Features" widget in our software sends users straight to Feedback.
• Because we can make some fields required, we can cut down on the need to reach back out to our users for clarification.

Incentivized