JitBit Help Desk vs. N-able MSP Manager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
JitBit Help Desk
Score 8.3 out of 10
Small Businesses (1-50 employees)
JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.N/A
N-able MSP Manager
Score 7.7 out of 10
N/A
N-able™ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards. MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be…N/A
Pricing
JitBit Help DeskN-able MSP Manager
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
JitBit Help DeskN-able MSP Manager
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
JitBit Help DeskN-able MSP Manager
Top Pros
Top Cons
Features
JitBit Help DeskN-able MSP Manager
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
JitBit Help Desk
10.0
3 Ratings
20% above category average
N-able MSP Manager
5.3
4 Ratings
42% below category average
Organize and prioritize service tickets10.03 Ratings4.54 Ratings
Subscription-based notifications10.02 Ratings7.33 Ratings
ITSM collaboration and documentation10.01 Ratings7.33 Ratings
Ticket creation and submission10.03 Ratings00 Ratings
Ticket response10.03 Ratings00 Ratings
Expert directory00 Ratings3.54 Ratings
Service restoration00 Ratings3.92 Ratings
Self-service tools00 Ratings3.54 Ratings
ITSM reports and dashboards00 Ratings7.33 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
JitBit Help Desk
8.0
3 Ratings
0% below category average
N-able MSP Manager
-
Ratings
External knowledge base8.01 Ratings00 Ratings
Internal knowledge base8.03 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
JitBit Help Desk
9.5
2 Ratings
16% above category average
N-able MSP Manager
-
Ratings
Customer portal9.72 Ratings00 Ratings
Email support9.92 Ratings00 Ratings
Help Desk CRM integration9.01 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
JitBit Help Desk
-
Ratings
N-able MSP Manager
6.7
3 Ratings
19% below category average
Configuration mangement00 Ratings6.33 Ratings
Asset management dashboard00 Ratings7.23 Ratings
Change management
Comparison of Change management features of Product A and Product B
JitBit Help Desk
-
Ratings
N-able MSP Manager
2.8
4 Ratings
99% below category average
Change calendar00 Ratings1.01 Ratings
Service-level management00 Ratings4.54 Ratings
Best Alternatives
JitBit Help DeskN-able MSP Manager
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
SAP Service Cloud
SAP Service Cloud
Score 9.4 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
JitBit Help DeskN-able MSP Manager
Likelihood to Recommend
10.0
(3 ratings)
4.0
(4 ratings)
Support Rating
-
(0 ratings)
3.9
(4 ratings)
User Testimonials
JitBit Help DeskN-able MSP Manager
Likelihood to Recommend
JitBit Software
If your budget is really tight, then JitBit is not for you. It's kind of pricey. That said, JitBit HelpDesk is very robust--we've never had one second of downtime in my two years of using it. It depends on what's important to you. If you need rock-solid Help Desk and stellar, trouble-free performance, then JitBit it. If not, there are alternatives that are much less expensive. The cloud version might be less expensive for companies that don't need an on-premise solution.
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N-able
It's a good company to grow with because as needs change there are more features available.
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Pros
JitBit Software
  • Fantastic ticketing system to keep track of old conversations from clients.
  • Fantastic analytics and metric tracking.
  • Fantastic for sharing relationships with a customer. Generally, this would be a salesperson sharing an onboarding with a support person, but I think you could get creative with it. JitBit is very flexible.
  • Super easy to learn and use. If you can use your email, you can use JitBit.
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N-able
  • Web Based
  • Automated Ticket creation
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Cons
JitBit Software
  • Better feature request timing.
  • Email notification filtering.
  • Automation of integrations.
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N-able
  • It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager.
  • Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary.
  • Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface.
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Support Rating
JitBit Software
No answers on this topic
N-able
They're good at resolving issues when they arise.
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Alternatives Considered
JitBit Software
We've looked at several different Help Desk solutions, but the names escape me at the moment. We looked at Spiceworks and didn't find it to be bad but we didn't like the ads. There is a purchase version for about $500/year, but we still decided against it--I can't recall why. JitBit's reviews and history are both very good. And if two years worth of no issues is any indication of how well it works, then that alone speaks for itself. I have used other Help Desk applications over the past 20 years and none are perfect, but a hassle-free experience gets a gold star from me.
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N-able
MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks.
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Return on Investment
JitBit Software
  • Allowed us to blow up the amount of employees we had in our company.
  • Created accountability between teams, which reduced bickering and finger pointing.
  • Brought light to blind spots in work flow.
  • Every, EVERY, hand off is fast, clear and understood between employees... It's great.
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N-able
  • We have had to spend time and resources to create our own reports, as MSP Manager does not have them.
  • Searching for a ticket requires scrolling, wasting time
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ScreenShots

N-able MSP Manager Screenshots

Screenshot of N-able MSP Manager Dashboard