Jitterbit vs. SysTools Cloud Backup Tools

This is a great tool for bringing data out of your locked, internal systems and getting it into the cloud. It meshes well with Salesforce and is fairly easy to use, helping the transition from other older, more complex tools into a more modern environment. It has lots of competition in this space and some are better than others, but if your data is straight forward and you know it well, Jitterbit will get the job done. If you are not as close or comfortable with your data and need to do some wildly complex migrations, there might be better packages out there for you.

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• Very good for a backup that is also used for frequent access (like a remote HD) and is easy to share.
• Not 100% reliable as a full copy (like TimeMachine) of the HD, but not far off.

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• UI is super easy to understand with a low learning curve so admins can figure it out and maintain it without breaking anything.
• It's FREE! There's a paid version too but I like that you can use most of the features for free and they're not pushy with buying.
• There's a great user community that you can google and ask any questions. Most problems I've encountered have been posted and answered already.

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• Fast response
• Excellent analysis
• Easy migration

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• Migrating operations from QA to Production work well for initial deployment, however, when migrating an update to an existing job to production, sometimes certain project items are duplicated. This is not the end of the world... the duplicates can be removed, but would be nice if it was not required.
• I have not found a way to trap under-the-covers SOAP errors (for example, when a query you are running against Salesforce takes too long). You get a warning error in the operation log that the job only pulled a "partial" file, but it does not fail.

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• Backup to Dropbox and other cloud services would be great.
• Online backup to 3rd party cloud services that do not affect band-width on the user end.

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I have been evaluating other tools as a continuous improvement practice. I would like something that would be easier to use for a non-technical user. I work for a small organization and have no back-up for Jitterbit if something happens to me. We don't have the technically savvy employees to understand it.

Super easy usability is something you don’t find out there these days with back up utilities.

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They have some of the best support of any software vendor that we use. They always get our issues resolved quickly

Great over all for what the purpose is. Not needing to spend much time focusing on backup

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Evaluated Dell Boomi and Celigo as alternatives prior to purchasing Jitterbit. We went with Jitterbit at that time because we could handle all changes ourselves without any assistance from Jitterbit, and we liked their size and nimbleness. Dell Boomi was too big for us, and Celigo at that time did not have a self-service model. Every change had to go through them (although that has since changed). We were not in a position to be able to wait for someone to make changes for us given the rate of change within the business.

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From my research, SysTools was chosen mainly due to its simplicity. Other software tends to add a lot of eye candy, which for me was not necessary. I needed something that I could configure and leave running in the background relatively unnoticed. SysTools provided that with little interruption to my daily activities.

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• The time it takes to connect systems has reduced by orders of magnitude. Previously, we would custom-develop connectors between various systems and they would all be managed by different vendors. With Jitterbit speed-to-deploy and the efficiency gained by managing all connections in one dashboard has been the greatest piece of the ROI.

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• Reduces time of sharing files and working on them collaboratively, in fairly large groups. We stopped using email attachments.
• Reduce recovery time from a faulty or retired PC.
• Reduce time of recovering old and large files we do not keep offline.

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