Great program that is easy to use and free for data integrations with Salesforce
August 21, 2018
Great program that is easy to use and free for data integrations with Salesforce

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Jitterbit
We use Jitterbit to integrate data between our payroll system, HR Pyramid/PRISM HR, and Salesforce to maintain contact records, accounts records, prospect records, and a few custom objects like benefit records. This is currently a one-way feed into Salesforce, but we are investigating using it to transfer data out from Salesforce to third-party insurance carriers, vendors, and our payroll system. It was originally set up by a consulting firm that helped stand up Salesforce. The UI is extremely user-friendly so that when we need to modify field mappings I can go in as a superuser/admin and confidently make the changes. This is a great program since it's free and has a fairly low learning curve. I'd recommend it for small to medium-sized companies that have limited resources and budget restrictions.
Pros
- UI is super easy to understand with a low learning curve so admins can figure it out and maintain it without breaking anything.
- It's FREE! There's a paid version too but I like that you can use most of the features for free and they're not pushy with buying.
- There's a great user community that you can google and ask any questions. Most problems I've encountered have been posted and answered already.
Cons
- It's not very easy to create backups of your field mappings so if you break something you can't just "rewind" the clock and unbreak it. The paid version offers a backup feature but even that is not super user-friendly.
- Larger companies probably don't have much use for this. I'm at a much larger company now and we handle such system integrations with more advanced tools.
- Sometimes we've had downtime from Jitterbit just due to the nature that it has to be hosted on a remote server. Our server was aging and had down times which affected Jitterbit.
- Simple, free solution to get data from external systems into Salesforce
- Reduce extraneous data entry.
- Users can use a single system to access data rather than referencing multiple data sources.
- Data integrity
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