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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    JivoChat

    Score9 out of 10
    N/AJivoChat is a combined live chat, VoIP, and business messenging service that integrates with email, Facebook, or other tools via API to provide a means to conduct omnichannel communication with customers.N/A

    Superhuman Mail

    Score9.1 out of 10
    N/ASuperhuman for Business is an email management solution that helps to enhance team collaboration and help users maintain focus. Some features include timed sent, Unsend, conversation snooze, support for offline actions, Gmail shortcuts, etc.

    $30

    per month per user

    Pricing
    JivoChatSuperhuman Mail
    Editions & Modules
    No answers on this topic
    Starter
    $30
    per month per user
    Business
    $40
    per month per user
    Enterprise
    Contact for pricing
    Offerings
    Pricing Offerings
    JivoChatSuperhuman Mail
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Up to 18% discount for annual billing on Starter and Business plans.
    More Pricing Information
    Community Pulse
    JivoChatSuperhuman Mail
    Considered Both Products
    JivoChat
    No answer on this topic
    Superhuman Platform Inc.
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    5 Answers
    Features
    JivoChatSuperhuman Mail
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of JivoChat and Superhuman Mail
    Feature
    JivoChat
    8.7
    1 Ratings
    0% above category average
    Superhuman Mail
    -
    Ratings
    Chat history and transcripts9.01 Ratings00 Ratings
    Chat reporting9.01 Ratings00 Ratings
    Chat and web analytics8.01 Ratings00 Ratings
    Best Alternatives
    JivoChatSuperhuman Mail
    Small Businesses
    Olark
    Score10 out of 10
    No answers on this topic
    Medium-sized Companies
    Zoho SalesIQ
    Score9.7 out of 10
    No answers on this topic
    Enterprises
    Genesys DX (discontinued)
    Score10 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    JivoChatSuperhuman Mail
    Likelihood to Recommend
    9.0
    (4 ratings)
    10.0
    (4 ratings)
    Usability
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    User Testimonials
    JivoChatSuperhuman Mail
    Likelihood to Recommend
    JivoChat
    JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.
    Incentivized
    Read full review
    Superhuman Platform Inc.
    1. Inbox management 2. Saving time 3. For CXOs, it can save a lot of time. 4. Superhuman AI is very good, optimized for the use case. 5. UI/UX is to notch, the team has really put in some effort here. 6. Although there's a learning curve but the onboarding makes it very simple.
    Incentivized
    Read full review
    Pros
    JivoChat
    • Provides ease of connecting with customers on real time basis
    • Helps us in managing inbound traffic coming to our website
    • Avoids hassle free experience of sharing pics and docs in chat itself
    • Reduces time spent on calls and emails
    Incentivized
    Read full review
    Superhuman Platform Inc.
    • Faster than Gmail - if speed is a priority Superhuman loads and processes very quickly
    • Clean interface - Superhuman is well designed, making it easy to focus on only what you're writing
    • Snippets save time - by prewriting snippets and adding them via shortcuts, writing emails is quick
    Incentivized
    Read full review
    Cons
    JivoChat
    • There is a negligible number of candidates at the same time so, this application must use a large number of applicants if possible.
    • The quality of the internet should be good enough for its accurate working.
    Incentivized
    Read full review
    Superhuman Platform Inc.
    • When I started adopting it, it was VERY Apple-focused. I could not get access to Android and Windows. They are not releasing an Android version, and there is web access for Windows, which I use with an iPhone.
    • Built-in calendar, while nice, could be a little more functional.
    Incentivized
    Read full review
    Usability
    JivoChat
    It is user friendly and has almost all features required in a chat application.
    Incentivized
    Read full review
    Superhuman Platform Inc.
    It's amazing, it solves the inbox management problem. Makes emails keyboard friendly and AI is self-sufficient.
    Incentivized
    Read full review
    Alternatives Considered
    JivoChat
    Because is a tool that we can easily use and the team learn to use in a little time. It's easy to implement for the team and the necessity of the organization. We only use one meeting to teach others the tools of JivoChat and how to install in their equipment.
    Incentivized
    Read full review
    Superhuman Platform Inc.
    You could have information from your contacts right on your inbox.
    Incentivized
    Read full review
    Return on Investment
    JivoChat
    • Increased Efficiency during the short period of our testing
    • Not having to manage or give access to many different communication channels to our team members
    • Faster responses for clients and prospective clients
    Incentivized
    Read full review
    Superhuman Platform Inc.
    • Sales call intensity improving
    • Focused workflows which help avoid the scattered "ADD" style in which emails arrive
    • Efficiency
    Incentivized
    Read full review
    ScreenShots

    JivoChat Screenshots

    Screenshot of Communication in One PlaceScreenshot of Best customer experienceScreenshot of Team & Ticket