Join.me (discontinued) vs. Radmin Remote Administrator

I would neither recommend nor dissuade anyone from using Join.Me. When it first came on the scene, it was a game-changer as far as providing remote access to other authorized individuals and helped save a great deal of time trying to walk someone less proficient through all the detailed steps of computer repair. However, with the proliferation of Zoom and other conferencing products that also provide built-in remote access through its service, the need for a separate application is now limited and not as essential as its own product.

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Basic network administration for unclassified systems is appropriate. I would never use it in a secure/classified environment based on its company ownership. We do not use the current version 3, so any improvements made may not be addressed in this review.

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• No need to download anything to get started. Once you sign up you can get started from within your browser. This is probably the single best feature, its a get up and go solution for video conferencing and you do not need any software for it to work.
• The one click join a meeting URL is genius. Users who struggle with remembering passwords or invites can just click a link and immediately participate in a meeting which means one email and a couple of clicks and a meeting can start.
• Good control features - As the main user, you have many control features including deciding who can speak, annotations, screen sharing easily.
• Screen Recordings to the Cloud - This can save on time when you have had a long conference, you can save a recording to the cloud and download it later.

Incentivized

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• Easy list of clients
• Easy to use for end users
• No external VPN connection required

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• There should be a complete guide to understand its features before installation because if one feature will be missed then, we can’t get them working properly.
• Furthermore, there should be high-quality internet for getting its function and it won’t work without good network coverage.
• I think its interface is a little hard for beginners and is not that user friendly.

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• Slow or intermittent connectivity if there is no good communication link between connected equipment
• They could add functionality so that the user of the tool can take full control of the equipment when changing users
• Provide more detailed information about the user that makes the remote connection to the computer

This platform enables a very high ROI for the solution that it provides to our team to support our end-users.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Join.me is one of the easiest programs I've ever used. It's so easy to get it set up and installed and even easier for someone to join a meeting. The controls are very intuitive and labeled appropriately. The UIX makes sense. It's been a reliable product in my app stack-I love it!

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I honestly haven't reached out to their Support team. I get notifications of what they are working on which is good to see, but I haven't directly spoken with any of them. I think my main reason for this is that join.me gives me just what I need (not much more and not much less).

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

This is a fairly simple product which doesn't require much "implementation" work for our use cases.

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If you're looking for something basic that handles a little bit of everything when it comes to meetings, screen shares and remote desktop control join.me is a great options. If you're a super user and really wanting a lot of detailed features and rich user interfaces and money is not an issue you may want to consider use specific options.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We actually use both products, but our primary tool for corporate user access by our IT staff is Radmin. We use Microsoft RDP for access to our network servers since we can better secure our server access with Microsoft's product.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Customer support solution - join.me has made it so much easier to quickly get with a customer and see their trouble and show them a solution. This saves lots of back and forth time and gives the customer more power over owning their solution.
• More efficient communication - without join.me we would waste time going back and forth on emails or slack trying to get our message across. Join.me lets us quickly show AND tell others what's going on. I honestly don't know how we ever functioned without it.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Easy remote work troubleshooting
• Easy staff training
• it is not possible to connect to Radmin with smartphone apps

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info