Overall Satisfaction with Join.me
Generally we will use Join.me for ad-hoc screen sharing sessions with customers. My department uses it. It allows us to quickly establish a session with our customers to troubleshoot problems that they may be having with other applications.
- It is easy to access and use with just a couple of clicks.
- No large plugin installation needed like some other utilities (such as GoToMeeting). Quick download and launch.
- Typically, the UI is very responsive with screen sharing.
- It's random sometimes when it will require you to login. This is troublesome for our remote customers as it's another step they may have to take.
- CPU utilization can get quite high. This happens both on my MacBook Pro and also on Windows VMs.
- Recently the application has either hung or not installed/launched properly in Windows.
- Depending on the technical savvy of the remote user, they sometimes want to go to join.me.com or are simply confused when directed to "Go to join dot me in your web browser."
- Allows us to save money by being able to use the product without cost (especially so for customers who have to share their screens with us).
- Faster response time with customers and problem determination.
Overall, it is generally more simple for users to start their own sessions with join.me than the other solutions. This is the primary reason we tend to use join.me over the others. However, we tend to use GoToMeeting when we are doing presentations or conference calls.
As previously mentioned, whenever you need to do an ad-hoc screen sharing meeting with someone, join.me serves that purpose quite well. If you are presenting often, you can also just have your own join.me address for others to join. For larger sessions with multiple people, I would think that something like GoToMeeting would be more appropriate.
Join.me (discontinued) Feature Ratings
6 - Systems administrators and developers use join.me for remote sessions with customers. This can be anything from product demos to troubleshooting / support.
We don't need to dedicate anyone to this as the product works well and we can contact join.me if there are issues.
- End-user support.
- Ad-hoc screen sharing with customers.
- Product and project demonstrations.
- Installation of new products into the customers' environments.
- While there may be some additional features with join.me, the core screen-sharing capabilities are what drive us to its usage.
- We currently do not use it for audio or video conferencing, but I could see us using it in that manner in the future.
It's easy to use and we don't every have problems with it (other than high cpu usage).
Evaluating Join.me and Competitors
Yes - Instead of using an on-prem product (such as IBM Sametime) or use some other vendor or cloud-based solution, we have found that join.me does what we need for 95% of our use cases for customer support.
- Product Features
- Product Usability
- Product Reputation
Mostly because it's free and simple for our end users / customers to be able to share their screens.
We tend to re-evaluate the application that we request our customers to use for us to provide remote support. We seem to always come back to join.me due to its ease of use.
This is a fairly simple product which doesn't require much "implementation" work for our use cases.
- Implemented in-house
Change management was minimal - As we are a small organization, there was not any change management involved.
- Getting the remote support users to understand not to put a ".com" at the end of the "join.me" URL.
Thankfully, I have not had to reach out to support. The product just works well when we use it. If there is an issue, it is generally more related to the remote user's computer rather than join.me itself.
Problems get solved
Immediate help available
Support cares about my success
As mentioned previously, I haven't run into an issue requiring support.
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using
- Starting a meeting is really simple - launch the application and give the participants the code/url.
- Quick download / launch generally.
- Responsive screen-sharing!
- As mentioned, some end-users have trouble knowing that it's "join dot me" instead wanting to add a .com to it.
- Sometimes it uses way too much CPU.
Yes, but I don't use it