, quickly create a session, send a user a link, and start interacting
July 22, 2016, quickly create a session, send a user a link, and start interacting

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with

Our product department uses to deliver small group or 1:1 training where we primarily leverage screen sharing for demonstration purposes. We also help support the delivery of online education and when our instructors are having trouble, we usually go straight to to help illustrate a solution and train our faculty. While job aids are available, we find that being able to quickly load a program and show someone a step that they might be missing, we can provide tremendous value and support to our clients.
  • No download/installation of a tool or application to start viewing, just open the browser and send the link.
  • Very fast to start a session, no need to schedule an event, send out calendar invitations, have the end user downloading an application.
  • Compatibly with browsers has been outstanding, we do not have to implement workarounds for this product.
  • Our most technologically challenged clients have no issues launching a session.
  • When sharing your screen when you have multiple monitors displayed, it can often be difficult.
  • Screen sharing animations can be choppy.
  • Our team members feel more empowered to help our users, having a quick and reliable tool to initiate and for our users to deploy.
  • As a result, our level customer satisfaction has increased as we can provide immediate and helpful illustrations.
  • We have also been able to reduce our investments in other conferencing software, which we were previously using in a cumbersome fashion, that did not meet our goals.
When there is a very specific task in mind, has served our team exceptionally well for several years. It always makes the budget for renewal, and is one of the first tools that our support staff leverages when helping our clients.

Other platforms often carry a higher cost, a longer meeting initiation window, require some technical expertise from the end-user to initiate, and can create delays and frustrations executing a simple task of screen sharing. To be able to send a link that someone can open in their browser, you can have a session launched in seconds, with no worry to your end-user's technical proficiency or hardware requirements to participate.
We do not use as a replacement for web conferencing software. Scheduled meetings with a large volume of participants are more easily facilitated for us with other software. However, for 1:1 and small group settings, especially on the fly, is a huge time saver in both process and deployment. (discontinued) Feature Ratings

High quality audio
High quality video
Low bandwidth requirements
Mobile support
Not Rated
Desktop sharing
Not Rated
Not Rated
Calendar integration
Meeting initiation
Integrates with social media
Not Rated
Record meetings / events
Not Rated
Live chat
Audience polling
Not Rated
Not Rated
User authentication
Participant roles & permissions
Confidential attendee list
Not Rated


20 - Product, E-Learning, Technical Support, Project Management, Academics
Basic technical proficiency is all that is required to use the software. We do not have to dedicate any resources to the use of the platform.
  • Technical Support
  • Quick Launching Illustrations
  • Connecting with less technical users
  • We have been able to leverage the recording functionality to create webinars that we have been able to reuse and share.
  • Wider department adoption.
This platform enables a very high ROI for the solution that it provides to our team to support our end-users.

Evaluating and Competitors

  • Price
  • Product Features
  • Product Usability
Our end-users with no technical experience can click a link and we can immediately screen share with them, no installation of software on their part, no browser compatibility issues, just click-and-go.
We are quite happy with Implementation

It was very easy and straight forward to roll out this product.
No - Demonstrated the product for key employees, and they started using it.
Change management was minimal
  • Depending on your last use of the product, as the meeting owner, you may have to update your software (the end-user does not, they just launch in a browser) Support

We have no issues with the system.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
We rarely, if ever, have to contact technical support. The product works as anticipated, and our end-users have no problems launching the product.


We have never had a problem with and end user being able to connect to our session.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
  • Launching a screen sharing session
  • Sending out a link to join the session
  • The end user clicking a link and being joined in, no product installation or compatibility issues
  • It can be difficult to correctly share your screen when using multiple monitors/displays/projecting.