Juicer vs. Tracx

Juicer is great for any campaign, hashtag, or event-related website. For example, we've created this website for a friend's event (the "Pirate Summit", and it looks like this https://www.juicer.io/pirate-summit). Also, artists use it a lot, for example, Bon Jovi's official site at https://www.juicer.io/bonjovi. You can also build a lot of stuff around it, and just keep Juicer's aggregated social media feed in an iFrame. Juicer is less well suited if you want to enable actions from social media, e.g. buying a physical product. In these cases, classic e-commerce shops are better suited.

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Tracx is best for influencer marketing tracking, where you need to track specific mentions of a keyword from specific people. Not sure it's the 100% solution for other social media aspects, but I have not explored many of those aspects, so I cannot be the end-all-be-all person to say when it isn't well suited

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• Juicer allows me the opportunity to set it and forget it so that I can use my valuable time to focus on other things.
• Juicer has allowed us to seamlessly ensure that our social media feed can be found on our website and that it will stay up to date at any given moment.

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• Tracx is very user friendly. There is a bit of a learning curve but once that is established there are many opportunities to use Tracx to your brands benefit.
• There customer service team is exceptional. If I ever have a question regarding the platform I am able to reach out to our account manager and receive a reply the same day.

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• There might be one or two social media sources worth adding, e.g. Tripadvisor.

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• Tracx is a little slow to pull in data. It could be a lot better although I understand it's pulling in a lot of metadata which other platforms don't pull.
• Tracx is not "real time", some of the sources take a little more time to get pulled in although I understand this is probably an API issue on the social network side.

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Tracx is a solid software for identifying customer sentiment that would otherwise go unheard and undocumented by our company. We're able to report to our CEO the good and the bad with actual data and do so on an attractive interface. It is also essential in helping us prepare queries well in advance.

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I haven’t had the first-hand opportunity to try other platforms. Juicer was already being used on our other websites and therefore we’re now utilizing it for the Foundation.

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I like the attention that we have from our team at Tracx. I like that unlike other tools we have tried Tracx allows us to publishing, listen, receive automated reports and track our competition in real time.

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• It's very quick to deploy, so no IT/development costs (except putting in a small javascript, which takes 5 minutes).
• Definitely positive ROI, it's much cheaper than other solutions which can cost some times 10x as much.

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• We are able to see what people are saying about our brand on social media in real time and respond to it in a timely fashion.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info