JumpTrack vs. SAS 360 Plan

It is appropriate when you have high value items that you are delivering like computers and printers to offices. You need proof of delivery many times and this provides that with pictures that can easily be stored in our database. It is not appropriate for businesses that are just delivering goods where proof of delivery is not needed or you are working with low value items.

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• Provides historical data for staff to ensure customer receives proper service
• Allows the drivers to sort their route and essentially have a map to each location
• Its connection with DDMS has become much more stable and easier to use once we moved to DDMSPlus

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Invited by TrustRadius (TR) on Vendor's Behalf

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• Create and manage a detailed plan for a marketing campaign: when you create detailed project plans and then task and role levels, SAS Marketing Operations Management (SAS MOM) makes it easier to coordinate between projects with very little, if any, issues.
• Share, reuse and leverage existing marketing assets: Like some marketing tools, SAS MOM allows you to create and reuse assets across various channels.
• Manage project collaboration and execution: You are allowed to set up a workflow that helps move processes along without having to manage each step of the project.

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Independently Invited by TrustRadius

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• Support is lacking and finding information is very difficult. Actual issues are rarely resolved or followed up on.
• If a delivery does not sync properly the data is permanently stuck and all further delivery information is lost. The app then needs to have it's data and cache erased to restore functionality. This is a major bug that needs to be fixed.
• Automated POD email function is too time consuming to setup. When an email is added to one master account number there needs to be an option to populate that information to all sub accounts.
• Report function needs improvement. The 'Planned vs Actual' and 'Delivery Efficiency' reports each do things that overlap, but a single report with selectable options for needed data would be much more user friendly. Currently to get the data needed I have to run both reports then copy/paste the data I want into a third spreadsheet.
• Map feature on the app sometimes works well - IF the accounts are all formatted the same. If there is a suite number in the address it does not.
• When changes are made to the delivery manifest through DDMS those changes do not automatically update Jumptrack, it has to be done manually.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It would be good to have a Storyboard feature to summarize and tie together some of the dashboard metrics.
• Missing feature: Hubspot CRM integration.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We would be lost without it! I would never get rid of the efficiency it has created for our company

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Overall it's pretty simple but there are bugs, and they are glaring. losing data and functionality midway through the day is a major detriment. The map/navigation function is effectively useless. Piece counts should be shown on the 'in transit' list instead of having to click all the way through to the individual invoices to see how many pieces you have

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Invited by the Vendor

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I have never contacted customer support. Your question clearly states " If you have never contacted support for this product, please skip this question. "When attempting to skip, I get an error "Explanation required Please provide a response." For this reason alone, I have given a rating of 1.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

skip this question

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We use JumpTrack over other programs out there because of how well it integrates with DDMS, our ERP software. We also like that nothing has to be installed on any computers. It's fully web-based/cloud based product. We like it's developed by Eci who made our ERP software so we already have a working relationship with it's creator

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Cost savings, paper and time and route optimization.
• Accountability of the driver: the real-time GPS shows where they are and when expectations of completion.
• Reporting gives you some nice numbers to review with your drivers to help them become more effective on a daily basis.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info