JustCall vs. Mattersight Behavioral Analytics (discontinued)
JustCall vs. Mattersight Behavioral Analytics (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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JustCall | Small Businesses (1-50 employees) | JustCall is an AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools. Boasting users among over 6,000 global companies, JustCall empowers customer-facing teams with real-time AI insights. Its features encompass inbound/outbound call management, SMS/MMS messaging, versatile sales dialers, SMS workflows, AI-driven… | $30 per month per user | |
Mattersight Behavioral Analytics (discontinued) | Enterprise companies (1,001+ employees) | Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for sale. | N/A |
JustCall | Mattersight Behavioral Analytics (discontinued) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Outbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on the web-app or mobile app than to receive it over cellular network. | — | ||||||||||||||
More Pricing Information |
JustCall | Mattersight Behavioral Analytics (discontinued) | |
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Top Pros | ||
Top Cons |
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Cloud PBX |
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Call Management |
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VoIP system collaboration |
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Mobile apps |
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JustCall | Mattersight Behavioral Analytics (discontinued) | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
JustCall | Mattersight Behavioral Analytics (discontinued) | |
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Likelihood to Recommend | 8.8 (7 ratings) | 8.8 (39 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (3 ratings) |
Usability | - (0 ratings) | 8.2 (2 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 7.3 (1 ratings) |
Support Rating | - (0 ratings) | 9.1 (1 ratings) |
In-Person Training | - (0 ratings) | 9.1 (1 ratings) |
Online Training | - (0 ratings) | 9.1 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (1 ratings) |
Configurability | - (0 ratings) | 9.1 (1 ratings) |
Ease of integration | - (0 ratings) | 9.1 (1 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (1 ratings) |
JustCall | Mattersight Behavioral Analytics (discontinued) | |
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Likelihood to Recommend | SaaS Labs | Discontinued Products |
Pros | SaaS Labs | Discontinued Products |
Cons | SaaS Labs | Discontinued Products |
Likelihood to Renew | SaaS Labs No answers on this topic | Discontinued Products |
Usability | SaaS Labs No answers on this topic | Discontinued Products |
Reliability and Availability | SaaS Labs No answers on this topic | Discontinued Products |
Performance | SaaS Labs No answers on this topic | Discontinued Products |
Support Rating | SaaS Labs No answers on this topic | Discontinued Products |
In-Person Training | SaaS Labs No answers on this topic | Discontinued Products |
Online Training | SaaS Labs No answers on this topic | Discontinued Products |
Implementation Rating | SaaS Labs No answers on this topic | Discontinued Products |
Alternatives Considered | SaaS Labs | Discontinued Products |
Scalability | SaaS Labs No answers on this topic | Discontinued Products |
Return on Investment | SaaS Labs | Discontinued Products |
ScreenShots | JustCall Screenshots |