JustCall vs. NetFortris (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
JustCall
Score 7.3 out of 10
Small Businesses (1-50 employees)
JustCall is an AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools. Boasting users among over 6,000 global companies, JustCall empowers customer-facing teams with real-time AI insights. Its features encompass inbound/outbound call management, SMS/MMS messaging, versatile sales dialers, SMS workflows, AI-driven…
$30
per month per user
NetFortris (discontinued)
Score 6.4 out of 10
Mid-Size Companies (51-1,000 employees)
NetFortris, and the former Fonality, provided business phone systems using Polycom and Yealink IP phones. In 2022 the company was acquired by Sangoma. NetFortris and Fonality UCaaS and other services are no longer available.N/A
Pricing
JustCallNetFortris (discontinued)
Editions & Modules
Essentials
$19.00 (1 user minimum)
per month per user
Team
$29.00 (2 users minimum)
per month per user
Pro
$49.00 ( 2 users minimum)
per month per user
Team Plus
$49.00 (2 users minimum)
Talk to Sales! Talk to Sales!
Pro Plus
$89.00 (2 users minimum)
per month per user
Business
Let's Talk! (10 users minimum)
Talk to Sales! Talk to Sales!
Business Plus
Let's Talk! (10 users minimum)
per month per user
Hybrid Premise Purchase
Varies
Varies
Offerings
Pricing Offerings
JustCallNetFortris (discontinued)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsOutbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on the web-app or mobile app than to receive it over cellular network.—
More Pricing Information
Community Pulse
JustCallNetFortris (discontinued)
Top Pros
Top Cons
Features
JustCallNetFortris (discontinued)
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
JustCall
7.0
9 Ratings
13% below category average
NetFortris (discontinued)
7.8
90 Ratings
2% below category average
Multi-level Interactive Voice Response (IVR)6.39 Ratings6.046 Ratings
Call reports7.09 Ratings9.078 Ratings
Directory of employee names7.67 Ratings10.078 Ratings
Hosted PBX00 Ratings7.058 Ratings
User templates00 Ratings6.82 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
JustCall
7.7
9 Ratings
8% below category average
NetFortris (discontinued)
7.4
94 Ratings
12% below category average
Answering rules7.69 Ratings7.089 Ratings
Call recording7.68 Ratings7.067 Ratings
Call park8.28 Ratings6.073 Ratings
Call screening7.48 Ratings8.067 Ratings
Message alerts7.68 Ratings9.078 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
JustCall
7.4
8 Ratings
7% below category average
NetFortris (discontinued)
7.5
55 Ratings
6% below category average
Audio conferencing7.48 Ratings8.054 Ratings
Video conferencing00 Ratings7.017 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
JustCall
7.3
6 Ratings
10% below category average
NetFortris (discontinued)
9.0
55 Ratings
11% above category average
Mobile app for iOS7.25 Ratings9.046 Ratings
Mobile app for Android7.46 Ratings9.033 Ratings
Best Alternatives
JustCallNetFortris (discontinued)
Small Businesses
CloudTalk
CloudTalk
Score 8.5 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.5 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
JustCallNetFortris (discontinued)
Likelihood to Recommend
6.5
(9 ratings)
7.0
(108 ratings)
Likelihood to Renew
-
(0 ratings)
8.8
(16 ratings)
Usability
4.0
(1 ratings)
7.6
(8 ratings)
Availability
-
(0 ratings)
8.0
(4 ratings)
Performance
-
(0 ratings)
8.0
(2 ratings)
Support Rating
-
(0 ratings)
9.1
(7 ratings)
In-Person Training
-
(0 ratings)
8.0
(2 ratings)
Online Training
-
(0 ratings)
7.2
(4 ratings)
Implementation Rating
-
(0 ratings)
9.8
(4 ratings)
Configurability
-
(0 ratings)
9.7
(3 ratings)
Ease of integration
-
(0 ratings)
8.0
(1 ratings)
Product Scalability
-
(0 ratings)
8.1
(2 ratings)
Vendor post-sale
-
(0 ratings)
8.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
JustCallNetFortris (discontinued)
Likelihood to Recommend
SaaS Labs
In my opinion, if you have high volumes of inbound calls with many clients, I'd avoid using JustCall. I think it is far better suited for outbound calls (i.e. sales) or for small teams. I would also recommend using JustCall for 1:1 dialing, rather than a single phone number managed by a team. Their IVR setup and tracking down what happens when a call goes through IVR can be quite difficult to figure out what actually happened.
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Discontinued Products
For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never! Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.
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Pros
SaaS Labs
  • JustCall.io has a wonderful Chrome extension that plays nice with most other apps and extensions and enables things like a power dialer and click to call functionality to be launched from anywhere, even without being logged into the platform.
  • Just Call.io has the ability to launch and sync SMS messaging from within the Pipedrive app, adding another touchpoint to the sales cycle easily.
  • The platform developers are very open to other integrations and use cases and actively solicit feedback from their user community.
  • They are also very responsive to questions and support requests.
Read full review
Discontinued Products
  • From an administrator's perspective, Fonality makes administering the company's phone system easy. Configuration menus and setup options are logically structured and easy to understand.
  • Technical support has been very good. Early on in our deployment, we had some nagging voice quality issues which were network related. Fonality provided exceptional support even though it was not technically their issue. It is important to know ahead of time how well your vendors work with other vendors for integrated services like a VOIP telephone system. Fonality support demonstrated their patience and perseverance in helping us resolve our issues.
  • Although we don't use remote office capabilities much, the ability to set up phones on the system in remote locations has been a significant help to several of our departments.
Read full review
Cons
SaaS Labs
  • for data export we will export only 60 days range if its 200 days means its good for export
  • nothing much to improve everything is good
Read full review
Discontinued Products
  • Bugginess - Some things just really need some tweaking. I had to get very creative with my call routing and hold music, because the in-queue announcements don't work right at all. For example, even set to 'play once' it would loop the 'you are the first caller' announcement over and over, and cause call drops. Or my caller-name ID, which shows the registered user's name on each line on outgoing calls, even though it's not set to such anywhere in the CP settings.
  • Support - I'll give them 50/50 on this. My experience with Verizon VCE was everyone playing hot potato with issues and saying it was the responsibility of another department, meaning several phone calls and lots of hold time. Fonality doesn't have that issue, I've never really been passed around or blown off. However, some of the 'offshore' CS reps are... wow. I spent about half a dozen emails back and forth with two of them, trying to figure out why queues I deleted from the CP randomly and consistently reappeared in the HUD. Most of those emails were spent trying to explain that no, my issue was NOT that I wanted to create those queues again in the CP.
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Likelihood to Renew
SaaS Labs
No answers on this topic
Discontinued Products
We've already made a deep investment in the system hardware. We wouldn't be interested in another system at this point! And by the look of my colleagues faces when they see the HUD, I don't think we'd want to switch to a system that would limit us or take away any of these features! We may look at putting the server in the cloud, should internet outages prove to be such a common issue that it is preventing our other locations from functioning smoothly
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Usability
SaaS Labs
I think the UI/UX needs to be simplified and reorganized. It was hard to find settings, understand what they did, and then replicate those across phone numbers. They need better bulk actions, better analytics and, frankly, more stability in the system. The negative impacts to our business overall make it such that I cannot recommend JustCall
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Discontinued Products
Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
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Reliability and Availability
SaaS Labs
No answers on this topic
Discontinued Products
Fonality has been available to us 99% of the time. There have rarely been any lengthy outages. If any issues do occur, their support staff is available around the clock to help. This is important, since communication is a big part in our company and availability of the phone system is important in maintaining this reliability
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Performance
SaaS Labs
No answers on this topic
Discontinued Products
Fonality's performance is excellent. The phones work flawlessly and the calls are clear. It is a well put-together system that does not need daily support. It is not complex from a user standpoint, as most of our staff are quick to learn how to use the phones. More systems should strive to work as well as Fonality's
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Support Rating
SaaS Labs
No answers on this topic
Discontinued Products
Because of their customer support and their attention for details in our problems that we face during our initial stage. We simply love fonality just for the way we are treated when we reach them with our fonality issues - they take it seriously and resolve it as early as possible and the most important part is we dont need to keep on insisting them to do so.
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In-Person Training
SaaS Labs
No answers on this topic
Discontinued Products
Training was provided by the in-house IT administrator. Fonality was able to provide support to the admin, who then assisted the users. It went smoothly and all the details and functions of the system were made available to the office staff. Any questions were answered promptly and if any issues did arise, Fonality was available to answer them
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Online Training
SaaS Labs
No answers on this topic
Discontinued Products
Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
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Implementation Rating
SaaS Labs
No answers on this topic
Discontinued Products
Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.
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Alternatives Considered
SaaS Labs
It will be compared to the quality of the service and that it is accessible to medium or small companies. It is not a tool that requires greater complexities and its functionality is quite extensive. You will discover that the benefits are more than the problems that you may have.
Read full review
Discontinued Products
I have not used any other VoIP system that I have been paying for. I hope that Fonality proves itself enough to where I will not have to switch. So far, for the price and the functionality, this is my recommendation for small businesses. I might recommend going with a more high end phone to increase functionality, but other than that, the system is one I would definitely recommend.
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Scalability
SaaS Labs
No answers on this topic
Discontinued Products
It is easy to scale this system, as long as you have the proper technical staff available to support it. Adding users and phones is straightforward. The main work involves having the physical network in place and configuring the networking equipment. Overall, it is not that difficult as long as all of this is in place.
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Return on Investment
SaaS Labs
  • Positive impact as it has helped the business with a better communication.
  • I wish the latest messages would be on top!
Read full review
Discontinued Products
  • We are still new to Fonality, but having the flexability has proven quite successful thus far.
  • The management of incoming calls and voicemail messages has really helped us to be able to follow up with potential clients.
  • The service at Fonality helped our new business take a leap into 2017, and we expect much growth with the continued use of Fonality.
Read full review
ScreenShots

JustCall Screenshots

Screenshot of Agent AvailabilityScreenshot of SMS AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Tone Analysis

NetFortris (discontinued) Screenshots

Screenshot of Fonality's Heads Up Display (HUD) Web dashboard is home base for connecting with colleagues and customers.Screenshot of Chatting is easy in HUD as they are easily launched by hovering over a fellow user's avatar. Chats are also available within Groups and Conferences.Screenshot of Managers with Fonality's Advance Call Center license can Barge, Monitor, or Whisper with one click. Useful for training, customer insights, and quality assurance. Real-time call queue information is shown in the Dock area to the right.Screenshot of Every Fonality system comes with voicemail boxes for all users, but with optional Voicemail Transcription you'll never have to listen to a voicemail again. Transcribed voicemails are delivered in HUD and via email.