What users are saying about
14 Ratings
9 Ratings
14 Ratings
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Score 7.9 out of 100
9 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

JW Player

JW Player has flexible plans that won't cost you a lot of money. If you are a startup, JW offers a variety of plans that will suit your specific needs and grow with you as your company grows. You do not need to be a video expert to understand how to upload a video, which allows nearly anyone in the office to do it.
Jim Manney | TrustRadius Reviewer

Supermetrics

Marketing agencies who would like to create data-rich reports with multiple campaign sources using Google Data Studio + Supermetrics.
Lindsay Halsey | TrustRadius Reviewer

Feature Rating Comparison

Video Marketing

JW Player
8.6
Supermetrics
Support for advertisements
JW Player
9.1
Supermetrics
Video SEO
JW Player
8.1
Supermetrics

Video Security

JW Player
7.8
Supermetrics
Video access controls
JW Player
9.0
Supermetrics
User management
JW Player
9.0
Supermetrics
Video link sharing
JW Player
7.0
Supermetrics
External video
JW Player
6.0
Supermetrics

Video Player

JW Player
7.0
Supermetrics
Player customization
JW Player
2.0
Supermetrics
Embedded videos
JW Player
6.0
Supermetrics
Video quality / Bandwidth controls
JW Player
10.0
Supermetrics
Mobile compatibility
JW Player
10.0
Supermetrics

Video Analytics

JW Player
1.0
Supermetrics
Per viewer tracking
JW Player
1.0
Supermetrics
Per video tracking
JW Player
1.0
Supermetrics
Video analytics dashboard
JW Player
1.0
Supermetrics

Video Hosting, Management & Storage

JW Player
8.6
Supermetrics
On-Demand video
JW Player
6.0
Supermetrics
Live streaming
JW Player
10.0
Supermetrics
Video upload & format support
JW Player
10.0
Supermetrics
Video library / File management
JW Player
7.0
Supermetrics
Video portal
JW Player
10.0
Supermetrics

Pros

JW Player

  • Responsive HTML5
  • Provides share functionality built into the player
  • Platform use enables playlist functionality and playlist players which can be customized or versioned for specific uses
  • Videos uploaded to the JW Platform automatically provide multiple image frame options for selecting video thumbnail
Ross R. Mason | TrustRadius Reviewer

Supermetrics

  • Supermetrics does a great job of accurately reporting on metrics
  • Supermetrics does a great job of reporting across platforms
  • Supermetrics is great at integrating with things like Excel or Google Sheets to adapt the reports to our needs
Austin Voigt | TrustRadius Reviewer

Cons

JW Player

  • Definitely missing the ability (in and easy way) to have clickable links in the video.
  • Analytics is a little cumbersome and not very user-friendly.
Bryan Crowe | TrustRadius Reviewer

Supermetrics

  • The pricing models can take a few extra minutes to understand to forecast your agency's costs if using Supermetrics for client reports.
Lindsay Halsey | TrustRadius Reviewer

Likelihood to Renew

JW Player

JW Player 10.0
Based on 1 answer
Just made the decision to renew given demonstrated improvements being made to the platform to expand compatibility for its player use on devices such as Apple TV, as well as improvements made recently to its JW Platform Dashboard
Ross R. Mason | TrustRadius Reviewer

Supermetrics

No score
No answers yet
No answers on this topic

Usability

JW Player

JW Player 9.0
Based on 1 answer
Reliability and compatibility on a majority of platforms. Would have received a 10 except recent versions of browsers such as Firefox are now defaulting against Flash components and thus prompting approval from users BEFORE loading which is a HUGE obstacle to an effective user experience thus creating concerns by end-users unnecessarily and risking that they will NOT accept the prompts, thus leaving unable to view video content hosted using the JW Player. Assurances by JW support suggest they will resolve this, so we'll see...
Ross R. Mason | TrustRadius Reviewer

Supermetrics

No score
No answers yet
No answers on this topic

Support Rating

JW Player

JW Player 7.0
Based on 2 answers
Support is reasonable. I from time to time have made suggestions on improvements that would be nice to see (like the ability to have a clickable link within the video - that is easy to create, without tons of coding) and it seems as though I never see it happen or get much response to "suggestions" to upgrade the software. The good news, other than a few things as I mentioned above, overall, I don't have many "technical issues" in the platform, which is a good thing. On occasion, I have seen some "issues" with the delivery of the video, but it has been pretty scarce. So it is dependable.
Bryan Crowe | TrustRadius Reviewer

Supermetrics

No score
No answers yet
No answers on this topic

Implementation Rating

JW Player

JW Player 7.0
Based on 1 answer
One of the primary features promoted by JW Platform is its SEO definition. However, there did not seem to be a way to integrate that data to our platform if selected thus only leaving the benefits of that data to be established on the individual video page hosted by JW Platform, which isn't useful in the end to the client value we are trying to deliver for our VideoproFile.net solution
Ross R. Mason | TrustRadius Reviewer

Supermetrics

No score
No answers yet
No answers on this topic

Alternatives Considered

JW Player

JW had more player options, a better/more intuitive user interface, was altogether faster both in rendering the uploaded videos and in time to load on the web page. The integration with OpenX for pre-roll was faster and easier than with Brightcove, and lastly, they offered a great price for service.
Jim Cairl | TrustRadius Reviewer

Supermetrics

Supermetrics is definitely the most sophisticated and adaptable of the tools. It provides the most in-depth metrics reporting, the most accurate reporting, and the most detailed reporting across all of our platforms and campaigns. It is definitely worth the cost, if your organization requires this level of sophistication. If not, it may be too costly - and too complicated.
Austin Voigt | TrustRadius Reviewer

Return on Investment

JW Player

  • JW Player has was less expensive (without sacrificing quality) than our previous video platform so the ROI was instant.
  • We were easily able to add a variety of video advertising options including pre-roll, mid-roll and post-roll.
  • The quality and consistancy of the look of the video has enabled us to grow our video views by well over 100% since starting with JW.
Jim Manney | TrustRadius Reviewer

Supermetrics

  • Positive! Supermetrics helped us transition into Google Data Studio as our monthly reporting system.
  • Savings! We saved money by switching our reporting to Google Data Studio + Supermetrics.
  • Time! We save a lot of time on our monthly reports thanks to Supermetrics.
Lindsay Halsey | TrustRadius Reviewer

Pricing Details

JW Player

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Supermetrics

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

JW Player
8.0
Supermetrics
9.0

Likelihood to Renew

JW Player
10.0
Supermetrics

Usability

JW Player
9.0
Supermetrics

Support Rating

JW Player
7.0
Supermetrics

Implementation Rating

JW Player
7.0
Supermetrics

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