KACE Asset Management Appliance vs. Motadata ServiceOps

The KACE Management Appliance does many different things, but does not do them as well as other products. It is an all-in-one system for Asset tracking, software management, ticketing system, Contact management, and reporting. If you require basic functionality for these, then this product will meet your needs. But when you begin needing advanced/granular functions from the appliance, it will fall short.

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Well suited if a service desk is needed and you need to manage IT admins. It helps to sell IT services and deliver them to the clients more efficiently.

• Gives you real time data to systems on my network.
• I can get information on all applications running on devices on my network.
• I can get information on what systems are not currently patched and up to date with MS and Virus definitions!

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• Balancing the workload
• Process automation
• Asset discovery
• Contract and SLA management
• Get Single Pane Glass View
• Root Cause Analysis with context
• Reduce outages and improve performance

• The UI is clunky and could use a redesign
• Support is good but sometimes it's hard to get someone right away or a response in a timely manner
• expand some support beyond dell and others to include something like Microsoft Surfaces, etc.
• KB articles need a refresh, there are a lot of older things out there that don't apply anymore.

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• Machine learning
• AI chat-bot
• Parch management
• Multi Language Support is missing

The appliance and software does its job, as it's intended to. There aren't many other bells and whistles. integrates well with MFA (okta), integrates well with KACES SDA. The modules it has will suit most needs. If you have the money in the budge, i'd suggest going with professional services to help with the setup/integration. There are some parts that are cumbersome and may require support. Save yourself the headache

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Very easy to use. GUI is self explanatory. We normally do not have to tech new users on how to use the system, they can simply start working because e of the simplicity.

The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever.

We were not able to get SCCM to stabilize and work, it would continually fail to add computers to groups and fail to install programs/updates to computers in a defined group. Continually, user community forums kept recommending to replace it with another solution. JIRA is a much more efficient ticketing system, and we migrated the ticketing system from KACE to JIRA.

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Independently Invited by TrustRadius

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Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.

• Original investment was very substantial but I believe will be well worth it in the long run!
• DAM gives us a great view of what happening and whats on out network as far as PC, Laptops and Servers.
• The reporting function will help with budget proposals to BOS for County Budgets and giving exact numbers of systems and software and devices on the County Domain

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• Increase the effectivness of IT staff
• Keeping IT assets under control
• 50% reduction in MTTR
• Enhanced network availability and uptime by 20%