22 Ratings
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Score 8.1 out of 100
2 Ratings
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Score 10 out of 100

Likelihood to Recommend

KACE Systems Management Appliance

I think it has added value for any organization. It reduced our Tech Support cost by:-Supporting users anywhere-Reducing users downtime as well keep them informed with the status of their tickets-Managing software and hardware actively-Processing automation-deploy mass software installs, patching or updates- Provide approved software's to users to install without IT help
Thayer Ramahi | TrustRadius Reviewer

Oracle Utilities Work and Asset Management

What is your organization trying to achieve? What is the skill level of the staff using the software on a regular basis?What organizational support is available for the software?What are your asset management success factors?What do you want to see from the software?
Todd Petrie, P.E. | TrustRadius Reviewer

Feature Rating Comparison

IT Asset Management

KACE Systems Management Appliance
8.9
Oracle Utilities Work and Asset Management
Software and hardware inventory tracking
KACE Systems Management Appliance
9.1
Oracle Utilities Work and Asset Management
License management
KACE Systems Management Appliance
8.6
Oracle Utilities Work and Asset Management
Asset lifecycle monitoring
KACE Systems Management Appliance
8.9
Oracle Utilities Work and Asset Management
Contract management
KACE Systems Management Appliance
8.4
Oracle Utilities Work and Asset Management
Asset relationship management
KACE Systems Management Appliance
9.3
Oracle Utilities Work and Asset Management

Pros

KACE Systems Management Appliance

  • Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
  • Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
  • Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
Jeff Nickles | TrustRadius Reviewer

Oracle Utilities Work and Asset Management

  • Manages preventative maintenance with the flexibility to assign tasks to single or multiple assets without adding unnecessary computer effort.
  • Has a very robust work management module with easy to understand schedules.
  • Assigns costs to functions and assets to assist with identifying the most financially intensive portions of the operation.
Todd Petrie, P.E. | TrustRadius Reviewer

Cons

KACE Systems Management Appliance

  • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
  • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
  • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
Andy Anschutz | TrustRadius Reviewer

Oracle Utilities Work and Asset Management

  • Configuration of approval limits and document routing can be challenging.
  • Oracle Forms restricts some functions. A little flexibility in displaying different information would be helpful. Functionality is available in the HTML portions of the software.
Todd Petrie, P.E. | TrustRadius Reviewer

Usability

KACE Systems Management Appliance

KACE Systems Management Appliance 8.5
Based on 3 answers
Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
Anonymous | TrustRadius Reviewer

Oracle Utilities Work and Asset Management

No score
No answers yet
No answers on this topic

Support Rating

KACE Systems Management Appliance

KACE Systems Management Appliance 8.9
Based on 6 answers
KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
Anonymous | TrustRadius Reviewer

Oracle Utilities Work and Asset Management

No score
No answers yet
No answers on this topic

Alternatives Considered

KACE Systems Management Appliance

We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
Anonymous | TrustRadius Reviewer

Oracle Utilities Work and Asset Management

Oracle Utilities Work and Asset Management is a fully functional software with numerous capabilities. Job Plus is intended for smaller operations with minimal requirements. It really depends on what the organization needs and desires from its asset management software.
Todd Petrie, P.E. | TrustRadius Reviewer

Return on Investment

KACE Systems Management Appliance

  • KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
  • KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically
Anonymous | TrustRadius Reviewer

Oracle Utilities Work and Asset Management

  • We have been able to apply preventative maintenance to a list of assets easily without significant computer effort.
  • Oracle Utilities Work and Asset Management clearly tracks what maintenance has been completed for a given asset and what needs to be completed.
  • Its web architecture allows support staff to quickly and easily address questions and issues without having to be at the project site.
  • Purchase order integration allows seamless transfer of costs directly to assets and functions without additional computer effort.
Todd Petrie, P.E. | TrustRadius Reviewer

Pricing Details

KACE Systems Management Appliance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Utilities Work and Asset Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

KACE Systems Management Appliance
8.5
Oracle Utilities Work and Asset Management
9.0

Usability

KACE Systems Management Appliance
8.5
Oracle Utilities Work and Asset Management

Support Rating

KACE Systems Management Appliance
8.9
Oracle Utilities Work and Asset Management

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