22 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Feature Set Ratings

    IT Asset Management

    8.0

    KACE Systems Management Appliance

    80%

    Oracle Utilities Work and Asset Management

    Feature Set Not Supported
    N/A
    KACE Systems Management Appliance (SMA) ranks higher in 5/5 features

    Software and hardware inventory tracking

    8.6
    86%
    11 Ratings
    N/A
    0 Ratings

    License management

    7.3
    73%
    10 Ratings
    N/A
    0 Ratings

    Asset lifecycle monitoring

    8.0
    80%
    9 Ratings
    N/A
    0 Ratings

    Contract management

    7.6
    76%
    5 Ratings
    N/A
    0 Ratings

    Asset relationship management

    8.6
    86%
    7 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Oracle Utilities Work and Asset Management is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.3

    KACE Systems Management Appliance

    83%
    11 Ratings
    9.0

    Oracle Utilities Work and Asset Management

    90%
    1 Rating

    Usability

    8.6

    KACE Systems Management Appliance

    86%
    3 Ratings

    Oracle Utilities Work and Asset Management

    N/A
    0 Ratings

    Support Rating

    9.4

    KACE Systems Management Appliance

    94%
    6 Ratings

    Oracle Utilities Work and Asset Management

    N/A
    0 Ratings

    Likelihood to Recommend

    Quest

    I think it has added value for any organization. It reduced our Tech Support cost by: -Supporting users anywhere -Reducing users downtime as well keep them informed with the status of their tickets -Managing software and hardware actively -Processing automation -deploy mass software installs, patching or updates - Provide approved software's to users to install without IT help
    Read full review

    Oracle

    What is your organization trying to achieve? What is the skill level of the staff using the software on a regular basis? What organizational support is available for the software? What are your asset management success factors? What do you want to see from the software?
    Read full review

    Pros

    Quest

    • Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
    • Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
    • Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
    Read full review

    Oracle

    • Manages preventative maintenance with the flexibility to assign tasks to single or multiple assets without adding unnecessary computer effort.
    • Has a very robust work management module with easy to understand schedules.
    • Assigns costs to functions and assets to assist with identifying the most financially intensive portions of the operation.
    Read full review

    Cons

    Quest

    • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
    • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
    • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
    Read full review

    Oracle

    • Configuration of approval limits and document routing can be challenging.
    • Oracle Forms restricts some functions. A little flexibility in displaying different information would be helpful. Functionality is available in the HTML portions of the software.
    Read full review

    Pricing Details

    KACE Systems Management Appliance

    Starting Price

    Editions & Modules

    KACE Systems Management Appliance editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Oracle Utilities Work and Asset Management

      Starting Price

      Editions & Modules

      Oracle Utilities Work and Asset Management editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Usability

        Quest

        Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
        Read full review

        Oracle

        No answers on this topic

        Support Rating

        Quest

        KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
        Read full review

        Oracle

        No answers on this topic

        Alternatives Considered

        Quest

        We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
        Read full review

        Oracle

        Oracle Utilities Work and Asset Management is a fully functional software with numerous capabilities. Job Plus is intended for smaller operations with minimal requirements. It really depends on what the organization needs and desires from its asset management software.
        Read full review

        Return on Investment

        Quest

        • KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
        • KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically
        Read full review

        Oracle

        • We have been able to apply preventative maintenance to a list of assets easily without significant computer effort.
        • Oracle Utilities Work and Asset Management clearly tracks what maintenance has been completed for a given asset and what needs to be completed.
        • Its web architecture allows support staff to quickly and easily address questions and issues without having to be at the project site.
        • Purchase order integration allows seamless transfer of costs directly to assets and functions without additional computer effort.
        Read full review

        Add comparison