Kanbanchi for G Suite vs. SherpaDesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kanbanchi for G Suite
Score 10.0 out of 10
N/A
Kanbanchi is a project management solution built as a web-based deployment through Google Drive.
$7.95
per user
SherpaDesk
Score 8.3 out of 10
Mid-Size Companies (51-1,000 employees)
SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.
$0
per agent
Pricing
Kanbanchi for G SuiteSherpaDesk
Editions & Modules
Starter
$7.95
per user
Professional
$19.97
per user
Enterprise
custom
per user
1st Tech Free
$0
per agent
Adventure Package
$39
per agent
Offerings
Pricing Offerings
Kanbanchi for G SuiteSherpaDesk
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Kanbanchi for G SuiteSherpaDesk
Top Pros
Top Cons

No answers on this topic

Features
Kanbanchi for G SuiteSherpaDesk
Project Management
Comparison of Project Management features of Product A and Product B
Kanbanchi for G Suite
7.3
1 Ratings
3% below category average
SherpaDesk
-
Ratings
Task Management9.01 Ratings00 Ratings
Resource Management6.01 Ratings00 Ratings
Gantt Charts8.01 Ratings00 Ratings
Scheduling7.01 Ratings00 Ratings
Workflow Automation3.01 Ratings00 Ratings
Team Collaboration10.01 Ratings00 Ratings
Support for Agile Methodology10.01 Ratings00 Ratings
Support for Waterfall Methodology8.01 Ratings00 Ratings
Document Management5.01 Ratings00 Ratings
Email integration8.01 Ratings00 Ratings
Mobile Access7.01 Ratings00 Ratings
Timesheet Tracking7.01 Ratings00 Ratings
Change request and Case Management7.01 Ratings00 Ratings
Budget and Expense Management7.01 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Kanbanchi for G Suite
8.0
1 Ratings
7% above category average
SherpaDesk
-
Ratings
Quotes/estimates8.01 Ratings00 Ratings
Invoicing8.01 Ratings00 Ratings
Project & financial reporting8.01 Ratings00 Ratings
Integration with accounting software8.01 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Kanbanchi for G Suite
-
Ratings
SherpaDesk
8.5
3 Ratings
6% above category average
Organize and prioritize service tickets00 Ratings9.12 Ratings
Subscription-based notifications00 Ratings9.11 Ratings
ITSM collaboration and documentation00 Ratings6.82 Ratings
Ticket creation and submission00 Ratings8.93 Ratings
Ticket response00 Ratings8.93 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Kanbanchi for G Suite
-
Ratings
SherpaDesk
7.3
1 Ratings
8% below category average
External knowledge base00 Ratings5.51 Ratings
Internal knowledge base00 Ratings9.11 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Kanbanchi for G Suite
-
Ratings
SherpaDesk
9.1
2 Ratings
14% above category average
Customer portal00 Ratings9.12 Ratings
Email support00 Ratings9.12 Ratings
Help Desk CRM integration00 Ratings9.11 Ratings
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Enterprises
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User Ratings
Kanbanchi for G SuiteSherpaDesk
Likelihood to Recommend
10.0
(1 ratings)
8.0
(3 ratings)
User Testimonials
Kanbanchi for G SuiteSherpaDesk
Likelihood to Recommend
Kanbanchi
  • If you need transparency around your workloads the product is great as it is easy to use and visually tells a story.
  • It is ideal for SCRUM management as it plays into the ideas of Sprint
Read full review
SherpaDesk
[It's] well suited for cloud support applications as there's no installation or maintenance required.
Read full review
Pros
Kanbanchi
  • Great for supporting SCRUM as part of Agile deliveries. We use the ToDo, Doing and Done and build GANNT charts to facilitate resource planning.
  • We use it at a department level to manage workloads and help staff know what work is waiting for them and the relative priority.
  • We have deployed it across the organisation and also work with suppliers and offshore development teams to coordinate activities.
Read full review
SherpaDesk
  • Ticketing is very fast & easy
  • Tracking time is fast
Read full review
Cons
Kanbanchi
  • Occasionally hangs at login but this may be to do with our authentication service.
  • It would be nice when grouping cards together if there was an option to lay them over each other in a fan arrangement.
Read full review
SherpaDesk
  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
Read full review
Alternatives Considered
Kanbanchi
We have used MS Project previously but ended up doing things in spreadsheets so KanBanchi has bridged this gap for us
Read full review
SherpaDesk
When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
Read full review
Return on Investment
Kanbanchi
  • We have seen great value in our planning for Agile deliveries especially when applying it to SCRUM.
  • Using the product we have found it quickly surfaces resource constraints and blockers when planning for projects.
Read full review
SherpaDesk
  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
Read full review
ScreenShots

Kanbanchi for G Suite Screenshots

Screenshot of Screenshot of Screenshot of

SherpaDesk Screenshots

Screenshot of Techs get instant access to what needs to be done and how they are performing against their teamScreenshot of Manage all open tickets and sort by priority on what needs to be completed firstScreenshot of Track and enter all billable and non-billable timeScreenshot of Review project progress and profitabilityScreenshot of Create flexible rate plans and compile invoices that can be sent out through QuickBooks or FreshBooks integrationsScreenshot of Update customer requests, add time and expenses remotely