What users are saying about
5 Ratings
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Score 10 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.6 out of 100

Likelihood to Recommend

Kanbanchi for G Suite

  • If you need transparency around your workloads the product is great as it is easy to use and visually tells a story.
  • It is ideal for SCRUM management as it plays into the ideas of Sprint
Anonymous | TrustRadius Reviewer

SherpaDesk

[It's] well suited for cloud support applications as there's no installation or maintenance required.
Cengiz Ucar | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Kanbanchi for G Suite
7.3
SherpaDesk
Task Management
Kanbanchi for G Suite
9.0
SherpaDesk
Resource Management
Kanbanchi for G Suite
6.0
SherpaDesk
Gantt Charts
Kanbanchi for G Suite
8.0
SherpaDesk
Scheduling
Kanbanchi for G Suite
7.0
SherpaDesk
Workflow Automation
Kanbanchi for G Suite
3.0
SherpaDesk
Team Collaboration
Kanbanchi for G Suite
10.0
SherpaDesk
Support for Agile Methodology
Kanbanchi for G Suite
10.0
SherpaDesk
Support for Waterfall Methodology
Kanbanchi for G Suite
8.0
SherpaDesk
Document Management
Kanbanchi for G Suite
5.0
SherpaDesk
Email integration
Kanbanchi for G Suite
8.0
SherpaDesk
Mobile Access
Kanbanchi for G Suite
7.0
SherpaDesk
Timesheet Tracking
Kanbanchi for G Suite
7.0
SherpaDesk
Change request and Case Management
Kanbanchi for G Suite
7.0
SherpaDesk
Budget and Expense Management
Kanbanchi for G Suite
7.0
SherpaDesk

Professional Services Automation

Kanbanchi for G Suite
8.0
SherpaDesk
Quotes/estimates
Kanbanchi for G Suite
8.0
SherpaDesk
Invoicing
Kanbanchi for G Suite
8.0
SherpaDesk
Project & financial reporting
Kanbanchi for G Suite
8.0
SherpaDesk
Integration with accounting software
Kanbanchi for G Suite
8.0
SherpaDesk

Incident and problem management

Kanbanchi for G Suite
SherpaDesk
8.8
Organize and prioritize service tickets
Kanbanchi for G Suite
SherpaDesk
8.0
Subscription-based notifications
Kanbanchi for G Suite
SherpaDesk
10.0
ITSM collaboration and documentation
Kanbanchi for G Suite
SherpaDesk
6.8
Ticket creation and submission
Kanbanchi for G Suite
SherpaDesk
9.0
Ticket response
Kanbanchi for G Suite
SherpaDesk
10.0

Self Help Community

Kanbanchi for G Suite
SherpaDesk
8.0
External knowledge base
Kanbanchi for G Suite
SherpaDesk
8.0
Internal knowledge base
Kanbanchi for G Suite
SherpaDesk
8.0

Multi-Channel Help

Kanbanchi for G Suite
SherpaDesk
8.7
Customer portal
Kanbanchi for G Suite
SherpaDesk
9.1
Email support
Kanbanchi for G Suite
SherpaDesk
8.0
Help Desk CRM integration
Kanbanchi for G Suite
SherpaDesk
9.1

Pros

Kanbanchi for G Suite

  • Great for supporting SCRUM as part of Agile deliveries. We use the ToDo, Doing and Done and build GANNT charts to facilitate resource planning.
  • We use it at a department level to manage workloads and help staff know what work is waiting for them and the relative priority.
  • We have deployed it across the organisation and also work with suppliers and offshore development teams to coordinate activities.
Anonymous | TrustRadius Reviewer

SherpaDesk

  • Ticketing is very fast & easy
  • Tracking time is fast
Anonymous | TrustRadius Reviewer

Cons

Kanbanchi for G Suite

  • Occasionally hangs at login but this may be to do with our authentication service.
  • It would be nice when grouping cards together if there was an option to lay them over each other in a fan arrangement.
Anonymous | TrustRadius Reviewer

SherpaDesk

  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
Jessica Piper | TrustRadius Reviewer

Support Rating

Kanbanchi for G Suite

No score
No answers yet
No answers on this topic

SherpaDesk

SherpaDesk 9.0
Based on 1 answer
I have not had to contact them very many times, but any instances I have, have been very positive. I like the personalized one-on-one nature of the help they provide to each of their customers. They pay attention to what your issue or issues are and help follow that through.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Kanbanchi for G Suite

We have used MS Project previously but ended up doing things in spreadsheets so KanBanchi has bridged this gap for us
Anonymous | TrustRadius Reviewer

SherpaDesk

When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
Anonymous | TrustRadius Reviewer

Return on Investment

Kanbanchi for G Suite

  • We have seen great value in our planning for Agile deliveries especially when applying it to SCRUM.
  • Using the product we have found it quickly surfaces resource constraints and blockers when planning for projects.
Anonymous | TrustRadius Reviewer

SherpaDesk

  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
Cengiz Ucar | TrustRadius Reviewer

Screenshots

Pricing Details

Kanbanchi for G Suite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Kanbanchi for G Suite Editions & Modules

Edition
Starter7.951
Professional19.971
Enterprisecustom1
  1. per user
Additional Pricing Details

SherpaDesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SherpaDesk Editions & Modules

Edition
1st Tech Free$01
Adventure Package$391
  1. per agent
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Kanbanchi for G Suite
10.0
SherpaDesk
9.0

Support Rating

Kanbanchi for G Suite
SherpaDesk
9.0

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