What users are saying about
4 Ratings
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Score 10 out of 100
10 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Project Management

    7.3

    Kanbanchi for G Suite

    73%

    SherpaDesk

    Feature Set Not Supported
    N/A
    Kanbanchi for G Suite ranks higher in 14/14 features

    Task Management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Resource Management

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Gantt Charts

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Scheduling

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Workflow Automation

    3.0
    30%
    1 Rating
    N/A
    0 Ratings

    Team Collaboration

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Support for Agile Methodology

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Support for Waterfall Methodology

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Document Management

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Email integration

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Mobile Access

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Timesheet Tracking

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Change request and Case Management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Budget and Expense Management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Professional Services Automation

    8.0

    Kanbanchi for G Suite

    80%

    SherpaDesk

    Feature Set Not Supported
    N/A
    Kanbanchi for G Suite ranks higher in 4/4 features

    Quotes/estimates

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Invoicing

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Project & financial reporting

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Integration with accounting software

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Incident and problem management

    Kanbanchi for G Suite

    Feature Set Not Supported
    N/A
    9.2

    SherpaDesk

    92%
    SherpaDesk ranks higher in 5/5 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    10.0
    100%
    4 Ratings

    Ticket response

    N/A
    0 Ratings
    10.0
    100%
    4 Ratings

    Self Help Community

    Kanbanchi for G Suite

    Feature Set Not Supported
    N/A
    10.0

    SherpaDesk

    100%
    SherpaDesk ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Internal knowledge base

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Multi-Channel Help

    Kanbanchi for G Suite

    Feature Set Not Supported
    N/A
    9.3

    SherpaDesk

    93%
    SherpaDesk ranks higher in 3/3 features

    Customer portal

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Email support

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Attribute Ratings

    • Kanbanchi for G Suite is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    Kanbanchi for G Suite

    100%
    1 Rating
    9.0

    SherpaDesk

    90%
    4 Ratings

    Likelihood to Recommend

    Kanbanchi

    • If you need transparency around your workloads the product is great as it is easy to use and visually tells a story.
    • It is ideal for SCRUM management as it plays into the ideas of Sprint
    Read full review

    SherpaDesk

    The best thing that I saw in this tool is that you can view and manage all the things from a single dashboard. It's super easy to create, give feedback and organize tickets, and it is also very easy to track the progress of any individual ticket. Along with these, its functionality is so easy to understand that anyone can use it after using it for a while.
    Read full review

    Pros

    Kanbanchi

    • Great for supporting SCRUM as part of Agile deliveries. We use the ToDo, Doing and Done and build GANNT charts to facilitate resource planning.
    • We use it at a department level to manage workloads and help staff know what work is waiting for them and the relative priority.
    • We have deployed it across the organisation and also work with suppliers and offshore development teams to coordinate activities.
    Read full review

    SherpaDesk

    • Can create ticket via e-mail
    • Good reporting capabilties
    • Mobile application
    • Free for one person
    Read full review

    Cons

    Kanbanchi

    • Occasionally hangs at login but this may be to do with our authentication service.
    • It would be nice when grouping cards together if there was an option to lay them over each other in a fan arrangement.
    Read full review

    SherpaDesk

    • Will load slow sometimes
    • Could have more knowledge base articles
    Read full review

    Pricing Details

    Kanbanchi for G Suite

    Starting Price

    $0 per user

    Editions & Modules

    Kanbanchi for G Suite editions and modules pricing
    EditionModules
    Starter7.951
    Professional19.972
    Enterprisecustom3

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SherpaDesk

    Starting Price

    $0 per agent

    Editions & Modules

    SherpaDesk editions and modules pricing
    EditionModules
    1st Tech Free01
    Adventure Package392

    Footnotes

    1. per agent
    2. per agent

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Alternatives Considered

    Kanbanchi

    We have used MS Project previously but ended up doing things in spreadsheets so KanBanchi has bridged this gap for us
    Read full review

    SherpaDesk

    When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
    Read full review

    Return on Investment

    Kanbanchi

    • We have seen great value in our planning for Agile deliveries especially when applying it to SCRUM.
    • Using the product we have found it quickly surfaces resource constraints and blockers when planning for projects.
    Read full review

    SherpaDesk

    • It helps us to satisfy our customers queries easily.
    • It increased our sales and revenue
    • It is easy to use hence saved us a lot of time.
    Read full review

    Screenshots

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