Kaseya VSA vs. ManageEngine NetFlow Analyzer

If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not. Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.

Identifying network traffic anomalies. Identifying applications, devices, or users that are utilizing high bandwidth. Capacity planning for network links and internet circuits. Detecting potential security threats or breaches. Network performance and troubleshooting. Reporting network utilization.

• Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
• Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
• VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.

Incentivized

• Analyze network traffic by breaking it down into conversations with the ability to look at ingress and egress traffic.
• Gives a quick view of overall performance.

Incentivized

• Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
• Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.

Incentivized

• Check Network
• Check Flows
• Traffic

Excellent product with easy learning curve

Incentivized

I think this is a solid tool for enterprise IT, however it would be higher if Kaseya VSA addresses the areas raised around recent stability, their support team, multiple session & screen support etc. It does do it's main job and allows an easy way for IT to operate and is mostly fine.

Incentivized

Easy to implement, it does not require much hardware for installation, it is very accurate in the process of discovering and analyzing network packets and traffic consumption, as well as its graphs and best practices to implement. On the other hand, we can keep track of network devices and identify security vulnerabilities.

Incentivized

It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service

Incentivized

The support is always on point, fast, reliable, and their employees go above and beyond to help when we need it. I have yet to call them on any product we use and not get the issue resolved in a fast and timely manner. Also, they are also very pleasant while on the phone and/or in teh email chain. Overall I just couldn't ask for better.

Incentivized

There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!

Incentivized

Each of these solutions does what they aim to do. Based off of cost and need, ManageEngine fit better with our organization. We already use multiple ManageEngine products so bundling was a no brainer.

• It has increased the efficiency of operational tasks for our technicians
• It has change the speed at which we are able to deploy updates and software patches
• It caused us to spend additional money on more security tools due to concern from breaches

Incentivized

• Lot of positive impacts
• Low Budget
• Great results