Good solid RMM with some small areas for improvement
January 13, 2025

Good solid RMM with some small areas for improvement

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kaseya VSA

Kaseya VSA is used to monitor the endpoints across our network and provide remote support from our central IT team. It is used globally internally by our team, with a number of profiles & automations configured to address common issues where possible. It's also used to monitor and alert on key things such as services running.

Pros

  • Logs
  • Remote access
  • Monitoring

Cons

  • The server reliability recently has been poor.
  • Kaseya VSA support team have dropped slightly.
  • Remote access to support session changes and multiple screens
  • Improved visibility and less time looking for information
  • Speed of providing support
  • Asset information and logs in one place
I think this is a solid tool for enterprise IT, however it would be higher if Kaseya VSA addresses the areas raised around recent stability, their support team, multiple session & screen support etc. It does do it's main job and allows an easy way for IT to operate and is mostly fine.
Kaseya VSA compares well to other solutions available. I think some of the other solutions so have some small areas which are better than Kaseya VSA, however as an overall product, Kaseya VSA seems most complete. I'd like to see them continuing to evolve the product as it hasn't had an overhaul for a while and could do some some more slick features in areas.

Do you think Kaseya VSA delivers good value for the price?

Yes

Are you happy with Kaseya VSA's feature set?

Yes

Did Kaseya VSA live up to sales and marketing promises?

Yes

Did implementation of Kaseya VSA go as expected?

Yes

Would you buy Kaseya VSA again?

Yes

Dragon RMM (ITarian / Comodo ONE), Salesforce Sales Cloud, Microsoft 365
I think Kaseya VSA is a solid choice for RMM, however there are some areas for improvement. As a solution for use within enterprise IT, it does the job well and will support most teams with an improved solution to addressing the IT need of monitoring, remote access & support. Would ultimately recommend but there are some bits they could do better - as with most solutions!

Kaseya VSA Feature Ratings

7.8
Remote monitoring
9
Network device monitoring
8
Activity Monitoring
8
Agentless Monitoring
6
8.5
Patch Management
8
Policy-based automation
9
7.5
Virtualization monitoring
8
IT Asset Discovery
7
7.2
Attended device access
8
Unattended device access
8
Virtual device access
9
Multiple-display support
1
Multiple concurrent sessions
8
Remote access auditing
9

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