An Honest Review of Kaseya IT Center
Updated March 01, 2018

An Honest Review of Kaseya IT Center

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Kaseya IT Center

Kaseya IT Center is being used across our whole organization. It solves system alerts, patching as well as remote management.
  • Third Party Patching
  • Software Deployment
  • System Monitoring
  • System Alerts
  • Remote Desktop - Not always able to connect
  • Better Support and Documentation
  • More offerings of KB Articles, webinars, and online resources
  • Monitoring Systems under one pane of glass
  • Alert notification
  • Asset and Software Management
  • Ad Hoc, and Canned Reports
  • Software Deployment
  • System monitoring
  • System Patching
For the price point and resources we get with Kaseya IT Center it is a tour de force.
Deltek Costpoint, MS SharePoint, Windows Server, IBM Cognos, Microsoft Office 365, NetApp SnapMirror, NetApp OnCommand, NetApp FAS series, Remote Desktop Services, Chrome Remote Desktop, Google Hangouts, Google Classroom, Google Drive, Google Cloud Storage, Apple iCloud, Apple Remote Desktop, Microsoft Azure, Amazon Cloud Drive, Microsoft Dynamics AX, Microsoft Application Server, Microsoft Access, Microsoft Application Virtualization, Microsoft BI, Adobe Acrobat DC, Adobe Flash, Adobe Illustrator CC, Salesforce App Cloud, Symantec Data Loss Prevention, Symantec Advanced Threat Protection, Symantec Endpoint Encryption, Symantec Backup Exec, Symantec Drive Encryption, Symantec Asset Management Suite
Well suited for an overall holistic view of Systems under one pane of glass. Kaseya IT Center is also well suited for software deployment and system monitoring.

Using Kaseya IT Center

4 - IT and Operations
2 - Server Administration.
  • IT Administration
  • Asset Management
  • Network Discovery
  • Third Party Patching
  • System Availability
  • Cyber Security
  • Business Intelligence
Excellent product with easy learning curve.

Evaluating IT Center and Competitors

  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
It was the price and product usability.
Early Adoption and attended more training sessions.

IT Center Support

Scheduling with a support technician can be hit or miss but eventually it works out.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Kept well informed
No escalation required
Support cares about my success
Need to explain problems multiple times
Yes - Third Patch Patching was rebooting servers and workstations expectantly
I have an exceptional with getting the bug fixed with Third Party Patching.