Kaseya VSA

Kaseya VSA

Kaseya VSA

113 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Kaseya VSA	Score 7.0 out of 10	N/A	Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts.	N/A

Pricing

Kaseya VSA

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Kaseya VSA
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Kaseya VSA
Considered Both Products	Kaseya VSA Verified User Manager Chose Kaseya VSA Kaseya VSA compares well to other solutions available. I think some of the other solutions so have some small areas which are better than Kaseya VSA, however as an overall product, Kaseya VSA seems most complete. I'd like to see them continuing to evolve the product as it … Incentivized Helpful? NY Nik Ysambart IT Director Chose Kaseya VSA While Atera and NinjaRMM are both solid products, they seemed to be more oriented to MSPs which we aren't. There were more features associated with costs per user/system, etc. that we would never utilize. Incentivized Helpful? Verified User Manager Chose Kaseya VSA We looked at several options besides Kaseya in the beginning of our research process. We preferred the layout, support, and overall feature rich platform of Kaseya to some of their competitors. We also liked the ability to grow with Kaseya as needed and the ability to add … Incentivized Helpful? AE Allan Eisenhauer Director of IT / Purchasing Manager Chose Kaseya VSA We used to use Netop for many years prior to Kaseya. The main reason that we switched was because with staff working from home we needed a cloud based solution and Netop required gateway servers or PIN servers to be configured in order to be able to access those staff while at … Incentivized Helpful? ME Mike Erhart Managing Partner Chose Kaseya VSA What's Up Gold is more of a monitoring application and very good at that, but doesn't have the management tools that VSA provides. It requires additional applications and you lose the "single pane of glass" concept. ConnectWise, at the time we looked at the product, did not have … Incentivized Helpful? Hunter Bonner Technology Consultant Chose Kaseya VSA To me, once past the learning curve, it's much easier to use than ConnectWise. It's not something I have to constantly baby. Incentivized Helpful? Ben Blissett Managing Director Chose Kaseya VSA We moved away from NinjaRMM for support of PowerShell scripting and APIs. Overall, the experience with NinjaRMM, though limited in features, was tenfold better than our experience with VSA. We have been desiring strongly to move away from VSA to N-Central (having been provided a … Helpful? Verified User Engineer Chose Kaseya VSA Kaseya is the worst remote desktop software I have ever used. I could never understand why I constantly was unable to connect to our remote desktops. Not being able to do my work, the lackluster customer service, and the constant complaints from my workers is the reason why we … Incentivized Helpful? Verified User C-Level Executive Chose Kaseya VSA ConnectWise didn't offer all of the features that we required and was more expensive than VSA. Incentivized Helpful? Verified User C-Level Executive Chose Kaseya VSA Kaseya is cheaper compared to Continuum RMM solutions, and also has a better feature set of tools. The reporting has more customization than what continuum offers. Incentivized Helpful? John Kistler Business Owner Chose Kaseya VSA ConnectWise also looks great, but we are invested in Kaseya and plan to stay. Incentivized Helpful? Kewyn Medina Supervisor IT Operations Chose Kaseya VSA I think that one of the best features Kaseya has over the other tools I mentioned is more maturity and expertise in the area, so you have a good support and good know-how in the network. It also works in most use environments. Incentivized Helpful? JL John Lewis Owner Chose Kaseya VSA Price over features beats out all others, every time. Incentivized Helpful? AS Aaron StPierre CEO (Chief Executive Officer) Chose Kaseya VSA We have tried many other systems: Pulseway, Ninja RMM, Solarwinds and none of these other systems comes close to the ability of Kaseya VSA. Incentivized Helpful? Verified User Technician Chose Kaseya VSA Automate is by far more customizable and affordable, a lot of our pain points in Kaseya are addressed with Automate. In our case, we have used Kaseya since 2012-2013 and have started migrating our customers to Automate in the past year. Incentivized Helpful? Derek Schroeder Service Manager Chose Kaseya VSA VSA is easily on par with SolarWinds N-central but ConnectWise Automate is the best tool out there for RMM. Automate shares some of the clunky interface that VSA has, but it is extremely fast and reliable. N-Central has the best organization of the three, it is very easy to … Incentivized Helpful? James Buchholz IT Technician Chose Kaseya VSA The way LabTech integrates with ScreenConnect and TeamViewer is just SO much better than Kaseya. I feel like Kaseya is a bit more intuitive though as opposed to LabTech that you should probably get some real training for. Scripting in LabTech is more reliable. I've never had a … Incentivized Helpful? Christopher Jon Olesch Jr. Senior Network Engineer Chose Kaseya VSA Both SolarWinds & Autotask appears to have a better user community, but they have the same issue with out of the box scripts (non-existent). With Kaseya, I can write everything in PowerShell, dos, vb, java, and then have Kaseya execute across applicable devices. In fairness, … Incentivized Helpful? Richard Trivedi IT Director Chose Kaseya VSA It has been a long time since I tested competitors so it would not be fair for me to compare existing version of Kaseya with older versions of the products I have tested int he past. It is very hard to change and I am very Happy with Kaseya therefor no intentions of testing … Incentivized Helpful? Racey Cave IT Manager Chose Kaseya VSA There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong … Incentivized Helpful? Verified User Director Chose Kaseya VSA For the price point and resources we get with Kaseya IT Center it is a tour de force. Incentivized Helpful? Mark Sauer Director of Information Technology Chose Kaseya VSA They're both complicated to get the incremental value out of the tools. Incentivized Helpful? Vincent Capra IT Consultant Chose Kaseya VSA We decided to go with Kaseya over LabTech back in 2012 because the product was far more advanced. I don't know how LabTech stacks up now. Incentivized Helpful? Blake Clemens IT Specialist Chose Kaseya VSA Nothing for the user to install or a website to log into. It's already running on the machine. It's by far the better product. Incentivized Helpful? Verified User Technician Chose Kaseya VSA Kaseya is not as good as LabTech but gives you great bang for your buck. I would recommend it to anyone trying to achieve a proactive approach to network monitoring. Incentivized Helpful?

Features

Kaseya VSA

Application Performance Management

Comparison of Application Performance Management features of Product A and Product B
	Kaseya VSA 7.5 1 Ratings 9% above category average
Virtualization monitoring	8.01 Ratings
IT Asset Discovery	7.01 Ratings

Monitoring Tasks

Comparison of Monitoring Tasks features of Product A and Product B
	Kaseya VSA 6.7 13 Ratings 9% below category average
Remote monitoring	9.013 Ratings
Network device monitoring	8.013 Ratings
Activity Monitoring	8.01 Ratings

Management Tasks

Comparison of Management Tasks features of Product A and Product B
	Kaseya VSA 7.5 12 Ratings 5% above category average
Patch Management	8.012 Ratings
Policy-based automation	9.012 Ratings

Remote Access

Comparison of Remote Access features of Product A and Product B
	Kaseya VSA 6.8 1 Ratings 2% above category average
Attended device access	8.01 Ratings
Unattended device access	8.01 Ratings
Virtual device access	9.01 Ratings
Multiple-display support	1.01 Ratings
Multiple concurrent sessions	8.01 Ratings

Best Alternatives
	Kaseya VSA
Small Businesses	Panda Systems Management Score 8.4 out of 10
Medium-sized Companies	Action1 Score 9.4 out of 10
Enterprises	TeamViewer Score 8.5 out of 10
All Alternatives	View all alternatives

User Ratings
	Kaseya VSA
Likelihood to Recommend	8.0 (30 ratings)
Likelihood to Renew	10.0 (1 ratings)
Usability	8.0 (1 ratings)
Support Rating	5.5 (8 ratings)

User Testimonials
	Kaseya VSA
Likelihood to Recommend	Kaseya If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not. Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great. Ben Blissett Managing Director Read full review
Pros	Kaseya Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based. Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates. VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit. Incentivized AE Allan Eisenhauer Director of IT / Purchasing Manager Read full review
Cons	Kaseya Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements. Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional. Incentivized Richard Trivedi IT Director Read full review
Likelihood to Renew	Kaseya Excellent product with easy learning curve Incentivized Verified User Anonymous Read full review
Usability	Kaseya I think this is a solid tool for enterprise IT, however it would be higher if Kaseya VSA addresses the areas raised around recent stability, their support team, multiple session & screen support etc. It does do it's main job and allows an easy way for IT to operate and is mostly fine. Incentivized Verified User Anonymous Read full review
Support Rating	Kaseya It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service Incentivized Verified User Anonymous Read full review
Alternatives Considered	Kaseya There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality! Incentivized Racey Cave IT Manager Read full review
Return on Investment	Kaseya It has increased the efficiency of operational tasks for our technicians It has change the speed at which we are able to deploy updates and software patches It caused us to spend additional money on more security tools due to concern from breaches Incentivized Verified User Anonymous Read full review
ScreenShots