Kaseya VSA your answer to remote connectivity
Updated September 09, 2021

Kaseya VSA your answer to remote connectivity

Allan Eisenhauer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kaseya Virtual System Administrator (VSA)

Currently we are using Virtual Systems Administrator (VSA) primarily for the IT Department. We are using it as a means to connect with our assets whether they are in our network or being used by staff working from home. With COVID-19 many workers are now primarily working from home and it is not possible for our IT department (3 staff including myself) to make house calls to troubleshoot and repair our laptops that are being used. A bonus of this application is that we are also able to push out updates to the systems remotely on or off the network, before this wasn't possible as the systems had to connected to our network in order for us to push them out. This package has allowed us to consolidate 2 programs down to one.
  • Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
  • Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
  • VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.
  • Being that so much is offered within the VSA package it is a bit overwhelming and could have a better GUI. The option of a "Basic" or "Advanced" GUI would be nice as it could help direct the beginners where they need to go while advanced users may know where they need to navigate to in order to find the settings they are looking for.
  • From the navigation lists there is a area called "Patch Management"...so you would think that is where you would go to manage patches but that is not the case. Patches are managed from within the "Software Management" section. Naming of some of the navigational items should either be condensed or renamed to give the end user a better idea of what is done in that area.
  • This is not directly related to VSA but since I use several of other packages by Kaseya it would be nice if all were accessible under one portal instead of each on their own. I have spoken with Kaseya and they state that it is in the works.
  • VSA has allowed the IT department to be able to work from home instead of having to be in the office 5 days a week.
  • The reduction on travel times and expenses has greatly be reduced.
  • Being able to have remote connectivity and patch/software management in the same package has allowed us to save money by not having to pay for a separate package to perform those tasks.
We used to use Netop for many years prior to Kaseya. The main reason that we switched was because with staff working from home we needed a cloud based solution and Netop required gateway servers or PIN servers to be configured in order to be able to access those staff while at home. Kaseya's solution only required that a small endpoint be installed on each of the systems. Netop was great when all of the assets were within the same network but past that it was far more difficult and costly to configure for what we needed.

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This package is well suited for businesses of any size that needs a method of connecting to systems on or off the network. This is one of the few packages that doesn't require the end user to provide permission before allowing the techs to connect which is what my agency needed as we have a majority of our systems are used by "general public" that walk in our doors and if they are doing something that they are not supposed to it would be unlikely that they would grant permission for us to access the systems.

Kaseya VSA Feature Ratings

Remote monitoring
Network device monitoring
Patch Management
Policy-based automation