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Kaseya is a solid platform that does a lot right and offers nearly any functionality needed through modules
Updated October 26, 2021

Kaseya is a solid platform that does a lot right and offers nearly any functionality needed through modules

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kaseya VSA

We have predominately used Kaseya to serve the purpose of mass software deployment, patching, and retrieving information on workstations and endpoints. We have used this across the spectrum company-wide for all of our locations and devices. It has allowed us much more flexibility and efficiency in our interactions with our endpoints and users.
  • Allow for mass deployment of software
  • Allow for easier third party software patching
  • Remote sessions onto client machines
  • Gathering an aggregate of computer information from endpoints
  • Security, or lack thereof from cyber attacks
  • Many features should come standard but require purchasing add-on modules
  • Better network monitoring tools built into base platform
  • Ability to deliver patches and control third party applications
  • Ability to have single pane management for technicians
  • Ability to push out mass software deployments
  • It has increased the efficiency of operational tasks for our technicians
  • It has change the speed at which we are able to deploy updates and software patches
  • It caused us to spend additional money on more security tools due to concern from breaches
We looked at several options besides Kaseya in the beginning of our research process. We preferred the layout, support, and overall feature rich platform of Kaseya to some of their competitors. We also liked the ability to grow with Kaseya as needed and the ability to add modules for additional functionality in the future should be see the need.

Do you think Kaseya VSA delivers good value for the price?

Yes

Are you happy with Kaseya VSA's feature set?

Yes

Did Kaseya VSA live up to sales and marketing promises?

Yes

Did implementation of Kaseya VSA go as expected?

Yes

Would you buy Kaseya VSA again?

No

Eset Endpoint Antivirus, MiCloud Connect (formerly ShoreTel), TeamViewer
In a business where you are deploying software to many endpoints this would be a good solution to have. Also if you are in the market for a platform that does allow for growth and additional tools that may be beneficial through purchasing modules. Granular control of endpoints and data from those endpoints is easy to gather through this platform. I do not think this solution is optimal for a smaller business.