Kaseya VSA vs. Sophos NAC Advanced (discontinued)

If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not. Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.

Sophos Network Access Control would be most effective in an enterprise environment where there are many different groups of users, including guest users because it has the ability to block unauthorized users and control the access of guest users. It would not be well suited for an environment with less than 1000 users because as far as I know, the license requires at least that many users.

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• Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
• Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
• VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.

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• Provides enforcement of security policies for Windows PCs
• As part of the Sophos Security Suite provides outstanding protection from viruses
• Uses a very nice web-based GUI

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• Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
• Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.

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• Customer support was basically non-existent during the time we needed it the most. This should be #1 priority for any company.
• Lack of support for Linux servers and Mac OS
• The reporting system relies on information provided by the agents
• Wide scale removal process needs some vast improvements. When using a batch removal script, it wrecks the NIC drivers to the point that they have to be removed and reinstalled.

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Excellent product with easy learning curve

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I think this is a solid tool for enterprise IT, however it would be higher if Kaseya VSA addresses the areas raised around recent stability, their support team, multiple session & screen support etc. It does do it's main job and allows an easy way for IT to operate and is mostly fine.

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It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service

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There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!

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I have used Mcafee Antivirus Suite, Trend Micro, and Vipre Antivirus. I actually had more experience with Vipre than anything else so that is the one that I will be comparing it too. From what I remember, Vipre was more expensive but had better customer support. Other than that, they both do pretty much thing as well as what all the others do. I personally do not believe that any enterprise level antivirus solution is better than any other, it boils down to which one can your company afford, and which one fits best with your needs.

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• It has increased the efficiency of operational tasks for our technicians
• It has change the speed at which we are able to deploy updates and software patches
• It caused us to spend additional money on more security tools due to concern from breaches

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• Positive -- We were able to control guest users access
• Positive -- Using the entire Sophos Security Suite I only remember one major virus while I was with the company which saves on downtime, and IT man hours
• Negative -- The time we spent removing this, and reinstalling NIC drivers because the removal process crashed them cost the company in IT man hours.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info