Kaseya VSA vs. Tenable Attack Surface Management

If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not. Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.

Tenable Attack Surface Management simplifies not just your vulnerability management needs but also the mapping and discovery of known and unknown internet assets. All this within a very intuitive online dashboard, making it relatively easy to setup and configure. Without having to spend hours of training time in order to use basic functions.

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• Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
• Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
• VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.

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• Maps external facing infrastructure and continuously updates this data
• Can display the scan results in Business Context to help with management reporting
• Great Asset Management tool
• Powerful vulnerability scanning engine

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• Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
• Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.

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• No improvement can be suggested at this moment as it fits our needs and more

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Excellent product with easy learning curve

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I think this is a solid tool for enterprise IT, however it would be higher if Kaseya VSA addresses the areas raised around recent stability, their support team, multiple session & screen support etc. It does do it's main job and allows an easy way for IT to operate and is mostly fine.

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It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Very fast and helpful support staff. From the Vendor as well as the local Distributor. Support like that makes adding such a product to our MSSP offering the obvious choice.

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There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!

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We didn't test any other solutions. Because to be frank no other solution can compare feature-wise as well as ease of use. Which makes reselling and supporting any Tenable product such an obvious choice for us.

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• It has increased the efficiency of operational tasks for our technicians
• It has change the speed at which we are able to deploy updates and software patches
• It caused us to spend additional money on more security tools due to concern from breaches

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• This solution is most definitely a great Return on Investment because it can quickly and accurately discover and report on our clients' entire Internet facing real estate. And keep this data updated with any changes.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info