KeyedIn Enterprise vs. YouTrack

KeyedIn is well suited for a number of projects from IT, Sales, Development and Marketing. It is pretty flexible so implementing it into any number of workflows seems fairly easy due to it's customizability.

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We use it for both support and project management alike. It's not as bloated or indeed as expensive as Jira, so unless you have particularly complex requirements, YouTrack fits the bill in pretty much the same use cases as Jira does.

The interface is also a good deal nicer on the eye and less clunky than a lot of the Open Source (eg. Redmine) and enterprise (eg. Remedy).

It does have a customisable workflow for things like ticket age alerts. We don't make a great deal of use of this and had found that it can take a little fiddling if you want something very bespoke but it is clearly quite powerful.

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• Easy tracking and a 360-degree overview of every ongoing project.
• Allocation of work to employees according to skill level and qualifications.
• Tracking project expenses and actual revenue.

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• Customization of fields that helps us report on what's important to us
• Notification options for issues followed so I never miss an update
• Filtered views for focused work

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• Update to Color/general Interface
• The Ability to Download All Attachments at Once

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• Displaying Data
• Custonization
• Organic

It is very intuitive. Its not hard to pick up learn. I learned it pretty quickly at the first startup I cofounded and love to use it when working on my other ideas.

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It is used to fully automate every stage in the project lifecycle and forecast on resources required to successfully complete projects. It empowers managers to complete projects in time and within the allocated budget. One of the many features that make this platform unique and suitable to many modern businesses is the portfolio management feature.

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Independently Invited by TrustRadius

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YouTrack is more cost effective than all the commercial options. It's way more powerful and easier to use than the Open Source ones. It's a good middle ground and it does everything we need. Our software projects are of moderate complexity and YouTrack handles them well. Likewise, when it comes to external users, we've had good feedback from clients. Many of these clients are non-technical and have expressed their relief at not having to use something like Jira which is often quite impregnable for such users.

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• In the sense that it has assisted in closing projects more quickly so that they may be invoiced for, it seems like the ROI is a pretty quick turnaround
• By breaking out tasks into a well defined workflow it allows for accountability and consistent project delivery across all agents.
• Providing services that the end user feels satisfied with is definitely a top goal. Having well defined workflows has also helped address problems by reducing the variance in each project.

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• By documenting and prioritizing issues that impact our customers, we're able to deliver fixes that prevent customer churn.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info