Khoros CX Insights vs. PlaybookUX

Khoros CX Insights

Khoros CX Insights

4 Reviews and Ratings

PlaybookUX

PlaybookUX

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Khoros CX Insights	Score 9.0 out of 10	N/A	Khoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand.	N/A
PlaybookUX	Score 8.1 out of 10	Small Businesses (1-50 employees)	PlaybookUX is a user testing software for both moderated and unmoderated research. The vendor helps companies receive video based feedback from their target demographic on product usability, designs, websites, ideas and more. They handle recruiting, incentivizing, transcribing, and analyzing. When it comes to recruiting, the vendor says they allow you to specify job role, industry, age, household income and…	$0 total

Pricing

Khoros CX Insights

PlaybookUX

Editions & Modules

No answers on this topic

Bring your own customers: $0
total
Unmoderated: $49
per participant
Moderated: $100
per participant (30 minutes)
Moderated: $150
per participant (60 minutes)

Offerings

Pricing Offerings
Khoros CX Insights	PlaybookUX
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Khoros CX Insights	PlaybookUX
Top Pros	Pro Self help	Pro User testing Pro Subscription fee Pro Customer support
Top Cons	Minus Web pages	Minus Mobile app Minus Download reports

Best Alternatives
	Khoros CX Insights	PlaybookUX
Small Businesses	Sogolytics Score 9.0 out of 10	Smartlook Score 8.3 out of 10
Medium-sized Companies	CustomerSuccessBox Score 9.5 out of 10	Optimizely Web Experimentation Score 8.8 out of 10
Enterprises	Verint Voice of the Customer Score 9.4 out of 10	Optimizely Web Experimentation Score 8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Khoros CX Insights	PlaybookUX
Likelihood to Recommend	7.3 (1 ratings)	8.1 (4 ratings)
Usability	- (0 ratings)	9.1 (1 ratings)
Support Rating	- (0 ratings)	9.0 (2 ratings)

User Testimonials
	Khoros CX Insights	PlaybookUX
Likelihood to Recommend	Khoros (Formerly Spredfast + Lithium) There are many ways in which to see information and this is great, the issue is the quality of the information. We are lacking sources. Everything is biased to Twitter and this does not portray a reasonable amount of information to make decisions. Incentivized Verified User Anonymous Read full review	PlaybookUX PlaybookUX is fabulous for ad-hoc tests with small budgets, but can also scale up to larger projects easily. I've recommended the tool to several people and they love it, too! Incentivized Kevin Conroy Chief Product Officer Read full review
Pros	Khoros (Formerly Spredfast + Lithium) No answers on this topic	PlaybookUX They recruited our demographic. Customer support was awesome. Studies are very easy to set up. Verified User Anonymous Read full review
Cons	Khoros (Formerly Spredfast + Lithium) Getting info from LinkedIn. Getting info from web pages. Getting info from newspapers and other articles. Getting info from more platforms. Incentivized Verified User Anonymous Read full review	PlaybookUX With other testing platforms, I can update my profile, but I'm not sure how to do it with PlaybookUX. It would be nice to have a login location where I can see my available tests. Lainie Strange Web Accessibility Specialist/Developer Read full review
Usability	Khoros (Formerly Spredfast + Lithium) No answers on this topic	PlaybookUX Setting up a study only takes 5 mins. and you can preview a study before sending it out so you don't make any mistakes. Verified User Anonymous Read full review
Support Rating	Khoros (Formerly Spredfast + Lithium) No answers on this topic	PlaybookUX Very responsive when I had a technical question about a test. Lainie Strange Web Accessibility Specialist/Developer Read full review
Alternatives Considered	Khoros (Formerly Spredfast + Lithium) Khoros is missing to analyze more sources for information. Search bar is great. Incentivized Verified User Anonymous Read full review	PlaybookUX Both have different set of unique features and usability. Incentivized Sanjana Gupta UI Designer Read full review
Return on Investment	Khoros (Formerly Spredfast + Lithium) No answers on this topic	PlaybookUX Quick testing at scale Excellent price points Incentivized Kevin Conroy Chief Product Officer Read full review
ScreenShots	Khoros CX Insights Screenshots	PlaybookUX Screenshots