Khoros Service vs. SpiceCSM
Khoros Service vs. SpiceCSM
Product | Rating | Most Used By | Product Summary | Starting Price |
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Khoros Service | Enterprise companies (1,001+ employees) | Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots and human agents. Customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters, and the robust agent desktop solution… | N/A | |
SpiceCSM | N/A | SpiceCSM is a call center optimization suite from the New York company of the same name, featuring a Unified Desktop, a Data and Application Connector, analytics and process automation, and more. | N/A |
Khoros Service | SpiceCSM | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | Pricing is variable based on the needs of the customer. | — | ||||||||||||||
More Pricing Information |
Khoros Service | SpiceCSM | |
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Top Pros |
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Top Cons |
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Khoros Service | SpiceCSM | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | Front Score 8.8 out of 10 | Zoom Contact Center Score 8.9 out of 10 |
Enterprises | Front Score 8.8 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Khoros Service | SpiceCSM | |
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Likelihood to Recommend | 8.0 (112 ratings) | 7.0 (2 ratings) |
Likelihood to Renew | 7.8 (78 ratings) | - (0 ratings) |
Usability | 7.3 (7 ratings) | 9.0 (1 ratings) |
Availability | 9.0 (2 ratings) | - (0 ratings) |
Performance | 9.0 (2 ratings) | - (0 ratings) |
Support Rating | 8.0 (9 ratings) | 9.0 (1 ratings) |
In-Person Training | 9.0 (2 ratings) | - (0 ratings) |
Online Training | 7.3 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (70 ratings) | - (0 ratings) |
Product Scalability | 8.1 (77 ratings) | - (0 ratings) |
Khoros Service | SpiceCSM | |
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Likelihood to Recommend | ![]() Khoros (Formerly Spredfast + Lithium)
| ![]() SpiceCSM
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Pros | ![]() Khoros (Formerly Spredfast + Lithium)
| ![]() SpiceCSM
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Cons | ![]() Khoros (Formerly Spredfast + Lithium)
| ![]() SpiceCSM
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Likelihood to Renew | ![]() Khoros (Formerly Spredfast + Lithium)
| ![]() SpiceCSM No answers on this topic |
Usability | ![]() Khoros (Formerly Spredfast + Lithium)
| ![]() SpiceCSM
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Reliability and Availability | ![]() Khoros (Formerly Spredfast + Lithium)
| ![]() SpiceCSM No answers on this topic |
Performance | ![]() Khoros (Formerly Spredfast + Lithium)
| ![]() SpiceCSM No answers on this topic |
Support Rating | ![]() Khoros (Formerly Spredfast + Lithium)
| ![]() SpiceCSM
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In-Person Training | ![]() Khoros (Formerly Spredfast + Lithium)
| ![]() SpiceCSM No answers on this topic |
Implementation Rating | ![]() Khoros (Formerly Spredfast + Lithium)
| ![]() SpiceCSM No answers on this topic |
Alternatives Considered | ![]() Khoros (Formerly Spredfast + Lithium)
| ![]() SpiceCSM
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Scalability | ![]() Khoros (Formerly Spredfast + Lithium)
| ![]() SpiceCSM No answers on this topic |
Return on Investment | ![]() Khoros (Formerly Spredfast + Lithium)
| ![]() SpiceCSM
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ScreenShots | Khoros Service Screenshots |