Kickserv vs. WorkWave PestPac

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kickserv
Score 9.3 out of 10
N/A
Kickserv is a field service management solution offered by ReachLocal. It includes features such as dynamic scheduling optimization, invoicing and online payments, and detailed reporting.
$79
per month
WorkWave PestPac
Score 7.1 out of 10
N/A
IFS company WorkWave offers PestPac, a pest control business management solution, available to support smaller and enterprise level (PestPac Select) solutions, boasting an integratable payment solution (WorkWave Payments), and integrated marketing (WorkWave Marketing).N/A
Pricing
KickservWorkWave PestPac
Editions & Modules
Starter
$79
per month
Business
$159
per month
Premium
$239
per month
Solo
Free
No answers on this topic
Offerings
Pricing Offerings
KickservWorkWave PestPac
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
KickservWorkWave PestPac
Small Businesses
Method:CRM
Method:CRM
Score 8.7 out of 10
Kickserv
Kickserv
Score 9.3 out of 10
Medium-sized Companies
Oracle Service
Oracle Service
Score 8.0 out of 10
Oracle Service
Oracle Service
Score 8.0 out of 10
Enterprises
Oracle Service
Oracle Service
Score 8.0 out of 10
Oracle Service
Oracle Service
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KickservWorkWave PestPac
Likelihood to Recommend
10.0
(10 ratings)
7.0
(1 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
7.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
KickservWorkWave PestPac
Likelihood to Recommend
ReachLocal
We use KickServ for nearly every aspect of our operation and cannot think of a scenario when it is "inappropriate" or "less appropriate". It is the backbone of our operation and is used for everything from data gathering to estimates to invoices to payments and accounts receivables to reports to tracking to storage of photos and past invoices. Better searching abilities would be good instead of having to create tags for things we don't know we are going to need later.
Read full review
WorkWave
If all of your data is entered 100% correctly (per WorkWave PestPac standards) and you only need basic functionality, then WorkWave PestPac is great. The more functionality you need, the more they charge (EVERY module is an additional per-user cost, which can get very expensive very quickly). If you are bringing your data from another system, then be prepared to have heartburn (or hire someone to go through and fix all the data). If data is not 100% accurate, then many features don't work as smoothly as you'd like.
Read full review
Pros
ReachLocal
  • Organization - keeps everything organized nicely and has several different filters that you can use to view only the information you need.
  • Simple website - this was important because you want it to load quickly when you are in the office and on the road.
  • Database - keeps track of the things that you enter. This is nice when trying to get information on a product or a price when requested by the customer.
Read full review
WorkWave
  • Easy to search for a customer by many different data points
  • Has a lot of customization features, such as naming service types and preset notes
Read full review
Cons
ReachLocal
  • Integration with email marketing
  • Advanced searching capabilities (i.e. If I wanted to search for every job I did that had the words "water damage" in their descriptions).
  • More ability to customize templates (like adding additional artwork, pictures)
Read full review
WorkWave
  • Not very user friendly
  • Reports are difficult to create and figure out
  • Not easy to find the correct place to go for things such as settings or data points
Read full review
Likelihood to Renew
ReachLocal
It's perfect for our company. We rely on it. Tech support is great. We're very happy.
Read full review
WorkWave
No answers on this topic
Usability
ReachLocal
It is intuitive enough, but there is some training that will be necessary because of a perceived redundancy within their workflow. It can be hard to distinguish which stage a customer is in (thus what the most important thing to be working on, if you are in sales, for instance) without some training.
Read full review
WorkWave
No answers on this topic
Support Rating
ReachLocal
Very good technical help. The team is well-versed in their product and what to look for, particularly when interacting with other software platforms. You nearly always get a live person when you call, and if you don't, they will return your call promptly. This is another factor in my client's decision to move forward with their solution.
Read full review
WorkWave
No answers on this topic
Alternatives Considered
ReachLocal
Easier to use than Salesforce. More robust than Zoho. More functionality that is easier to learn than both.
Read full review
WorkWave
No answers on this topic
Return on Investment
ReachLocal
  • We are essentially paper free. No paper work orders.
  • We've been able to avoid a layer of middle management by supplementing this layer with technology. KickServ is a part of that layer.
  • Negatively speaking, like all technology, it has created a void of human level connection. Because we know that we can deliver work orders to our foremen remotely, we are less likely to drive up to the shop and shake a hand or see someone face to face. We had to learn that lesson the hard way, that both technology and human connection are necessary to maintain our culture.
Read full review
WorkWave
  • WorkWave PestPac has certainly improved our time management by getting us off of paper scheduling. It allows us to map and easily move appointments which makes our techs more efficient
  • Having all documentation stored digitally and be locked to the correct account helps us stay compliant
Read full review
ScreenShots