What users are saying about
6 Ratings
2 Ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Likelihood to Recommend

Kintone

Kintone is excellent if all the users will be in the organization and there is not a need for outside users. It has a lot of customization features (some you may have to look hard to find them), which I think is an edge over other systems like this.
James Coleman | TrustRadius Reviewer

PlanPlus

PlanPlus Online is great to split regional sales activities. PlanPlus Online is great in office environments but difficult to use on the road.
Ulrich (Uli) Nielen | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Kintone
PlanPlus
7.2
Customer data management / contact management
Kintone
PlanPlus
8.0
Workflow management
Kintone
PlanPlus
7.0
Territory management
Kintone
PlanPlus
9.0
Opportunity management
Kintone
PlanPlus
6.0
Integration with email client (e.g., Outlook or Gmail)
Kintone
PlanPlus
6.0
Contract management
Kintone
PlanPlus
7.0
Quote & order management
Kintone
PlanPlus
7.0
Interaction tracking
Kintone
PlanPlus
7.0
Channel / partner relationship management
Kintone
PlanPlus
8.0

Customer Service & Support

Kintone
PlanPlus
7.0
Case management
Kintone
PlanPlus
7.0
Call center management
Kintone
PlanPlus
8.0
Help desk management
Kintone
PlanPlus
6.0

Marketing Automation

Kintone
PlanPlus
6.5
Lead management
Kintone
PlanPlus
6.0
Email marketing
Kintone
PlanPlus
7.0

CRM Project Management

Kintone
PlanPlus
6.7
Task management
Kintone
PlanPlus
6.0
Billing and invoicing management
Kintone
PlanPlus
7.0
Reporting
Kintone
PlanPlus
7.0

CRM Reporting & Analytics

Kintone
PlanPlus
7.4
Forecasting
Kintone
PlanPlus
8.0
Pipeline visualization
Kintone
PlanPlus
7.0
Customizable reports
Kintone
PlanPlus
7.0

Customization

Kintone
PlanPlus
7.3
Custom fields
Kintone
PlanPlus
7.0
Custom objects
Kintone
PlanPlus
7.0
Scripting environment
Kintone
PlanPlus
8.0
API for custom integration
Kintone
PlanPlus
7.0

Security

Kintone
PlanPlus
7.0
Single sign-on capability
Kintone
PlanPlus
6.0
Role-based user permissions
Kintone
PlanPlus
8.0

Social CRM

Kintone
PlanPlus
7.0
Social data
Kintone
PlanPlus
7.0
Social engagement
Kintone
PlanPlus
7.0

Integrations with 3rd-party Software

Kintone
PlanPlus
7.0
Marketing automation
Kintone
PlanPlus
7.0
Compensation management
Kintone
PlanPlus
7.0

Platform

Kintone
PlanPlus
6.0
Mobile access
Kintone
PlanPlus
6.0

Pros

Kintone

  • Ease of use and programming
  • Flexibility
  • Support
Anonymous | TrustRadius Reviewer

PlanPlus

  • Drip marketing
  • Great customer service, Heather and Danielle were phenomenal!
  • Relatively easy to use, learn and personalize.
Jim Grauel, Jr. | TrustRadius Reviewer

Cons

Kintone

  • Our particular need required outside apps, which costs additional fees. It would be nice if they developed those products internally and had them available without the apps/plugins.
  • There were limitations on how we could customize the front-end experience for a look and feel. While it still had all the functionality, we had a vision for how users would interact with our database that we couldn't make possible.
Anonymous | TrustRadius Reviewer

PlanPlus

  • The synching did not always work well, especially for people on the road in remote areas.
  • Offline handling needs to be easier and faster.
  • Very complex CRM.
Ulrich (Uli) Nielen | TrustRadius Reviewer

Support Rating

Kintone

Kintone 9.0
Based on 4 answers
The kintone staff is INCREDIBLE! Everyone I have worked with has been supportive of my organization's mission, willing to set up a meeting promptly, generous with their time, and very knowledgeable about the product. Kintone also has a wide range of videos and existing resources for how to use the system in addition to being able to reach out to staff any time.
Allison Flors | TrustRadius Reviewer

PlanPlus

No score
No answers yet
No answers on this topic

Alternatives Considered

Kintone

It has a better user interface and is less complicated. Easily integrated with other services with API.
Mamoru Fujinoki, PMP, CSM, ITILF, LSSGB | TrustRadius Reviewer

PlanPlus

Initially went with PlanPlus Online due to cost and ease of getting started, plus the team was extremely accessible. Once we grew and saw the value of the CRM we switched the whole company over to Salesforce so we could integrate all of our systems into one.
Jim Grauel, Jr. | TrustRadius Reviewer

Return on Investment

Kintone

  • Positive: Customization and reports for each partner that's a user.
  • Negative: We have to use an online form tool and transfer the data to Kintone at times. It would be nice to do this in Kintone.
James Coleman | TrustRadius Reviewer

PlanPlus

  • Good ROI on our international team.
  • Very good to track records and faster sales success when discipline is followed.
Ulrich (Uli) Nielen | TrustRadius Reviewer

Screenshots

Pricing Details

Kintone

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Kintone Editions & Modules

Edition
Professional$241
EnterpriseContact Us1
  1. per user / per month
Additional Pricing Details

PlanPlus

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1,500*

* Up to 12 hours of Account Configuration Assistance Setup Include: Provision accounts and licenses (1hr), Kick-off Call (1 hr), and 10 additional hours of account configuration assistance to be used toward the following items, as needed by customers internal administrator: User Setup, Record Access, & Personal Preferences; Data Migration; Custom Fields & Page Layouts; Web-forms & Surveys; Views & Reports; Standard Sales Processes; Project Templates. Exact accomplishments may vary from this list based on Administrator's skills and requirements.

PlanPlus Editions & Modules

Edition
PlanPlus Online Planner Edition$69.991
PlanPlus Online Professional Edition$34.992
PlanPlus Online Business Edition$199.993
  1. Per/Year
  2. Per User per Month
  3. per 5 users/per month
Additional Pricing Details

Rating Summary

Add comparison